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Voice of Customer Report
Voice of Customer Report
Customer Insights
Coda Tip: Customer-facing teams care about one thing: how the customers are doing. So it was important for us to alter the data to show off how the customers were interacting with the product. Again, on this page we suggest linking to a built-out dashboard in Enterpret so your coworkers can dig deeper.
Job titles & feedback frequency
April 1-30, 2024
Tickets by company
Enterpret Tip: Looking for specific feedback on a companies questions? Drill into the data in the dashboard by hovering over the company and select “View Feedback” then “generate summary.”
Who has us on speed dial? 📱
Top 15 accounts writing in
August 1-31, 2024
👀 Trend Alert [Relevant notes/findings]
Top 10 accounts that wrote in August’s 6-month trend
August
August 1-31, 2024
![Top 10 accounts that wrote in [Month]’s 6 month trend.png](https://codaio.imgix.net/docs/N1MDAfnQCl/blobs/bl-BDwTU3Lqsj/ee67fd5f160faa884c77891a5143beccc4826c7ec72896564b8bf204edb4f9f2648e652312c86a1089020fcc3a8bb7d4616d7ada04977f50155ebd3c61378a4f491f7c07a3b18208d494b3e898311bf87d5cabfc5291183bce38b7d16a268d0cfcdd716e?auto=format%2Ccompress&fit=max)
👀 Trend Alert [Relevant notes/findings]
August’s Top 10 accounts in July
August
July
July 1-31, 2024
![[Previous Month]’s Top 10 accounts in [Month].png](https://codaio.imgix.net/docs/N1MDAfnQCl/blobs/bl-2eb83xLdsh/c725d24127f1f229613b6a73d8295ad32a74a2ae6d341a42c0be4cc42032ac8b59b71ea890e2a2b95121ea0878d7c566030f39cb6899baea7f6afc9c3bf64ded7ac9cf4ea84de8aef0c471cfac1d306c7d97f7a3a72c47034b66c2dca80d00203e38f601?auto=format%2Ccompress&fit=max)
👀 Trend Alert [Relevant notes/findings]
Here’s what our Top Account Enterprise customers have been asking about.
Note: Wisdom is Enterpret’s AI Co-pilot that provides customer insights in a simple, intuitive chat interface. Ask any question and get answers to questions without the complexity of an analytics tool. Wisdom includes citations for all summaries [X,Y,Z] so that you are able to click into feedback records to see why it generated the specific insight.
*Fake citations are included here for illustration purposes only.*
Over the past six months, Coda users have been filling the pages of our adventure book with all kinds of tales! Here's a peek into their epic stories:
Top Enterprise Asks
[MONTH YEAR] Top Accounts and their top tags
Al's Toy Barn
They’ve really been focusing on automations to help run their team a meetings. Their main ask is that we make the Slack automation more plug and play.
Gusteau's
They also are focused on automations, but for their inventory system. They’d like for Chef Remy to be able to take the last item from the freezer and have it trigger an order from the supplier.
Dinoco
They would like to have their formula chip colors branded.
Pizza Planet
Their delivery team is having trouble with connecting multiple cross doc on mobile, we need to look at this asap.
Tony's Grocery
It looks like they are trying to build payroll out in their doc without an employee reference column. Would suggest some doc basics training.
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