Knowledge Base Template
Welcome to the knowledge base

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Read ME | Why this Knowledge Base?

Learn why this Knowledge Base exists and what you'll be able to learn from this resource.
This resource will help you find answers to all your questions related to your work.

Customer support

The Support Knowledge Base should answer questions like:
What tools do I use to respond to conversations, troubleshoot billing issues, report bugs, etc..?
How do I tag conversations?
How do I respond to phishing reports? Bug reports?
When do I share personal information about an account with a customer? What are the steps I need to take to verify account ownership?
What discounts do we offer? What should I say to customers about these discounts and campaigns?
What do I do if I don't know the answer to a conversation?
And so on...

Team & culture

You'll also learn about:

Tools & Resources

Plans & products

As for plan- and product-related questions (questions about features in the Dashboard, Designer, or the Editor), check the pages under the section.
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