Knowledge Base Template
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Knowledge Base Template
Welcome to the knowledge base

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Read ME | Why this Knowledge Base?

Learn why this Knowledge Base exists and what you'll be able to learn from this resource.
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This resource will help you find answers to all your questions related to your work.
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Customer support

The Support Knowledge Base should answer questions like:
What tools do I use to respond to conversations, troubleshoot billing issues, report bugs, etc..?
How do I tag conversations?
How do I respond to phishing reports? Bug reports?
When do I share personal information about an account with a customer? What are the steps I need to take to verify account ownership?
What discounts do we offer? What should I say to customers about these discounts and campaigns?
What do I do if I don't know the answer to a conversation?
And so on...
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Team & culture

You'll also learn about:
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Team, Culture, Roles
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Mission, Vision, Values
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Teams
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Policies
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Security best practices
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Tools & Resources

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Tools of the trade
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Glossary
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FAQs
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Plans & products

As for plan- and product-related questions (questions about features in the Dashboard, Designer, or the Editor), check the pages under the
Product Knowledge Base
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section.
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