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Knowledge Base Template
Read ME | Using this Knowledge Base
KB Iconography
Page icons can help you identify the type of content in each page
Support KB page iconography
Feature
Page content: Subpages for guides, issues, and FAQs related to this feature
star
Feature in alfa or beta
Page content: Subpages for guides, issues, and FAQs related to this upcoming feature
star half empty
Common Feature request
Page content: Subpages for guides, issues, and FAQs related to this feature request. Example, multi language sites
star half
Plans
Page content: Subpages for guides, issues, and FAQs related to this plan
bank or dollar
Guide
Page content: How to use the feature guide
guide
Info
Page content: Usually internal info. Example description of UI in Admin
info
Tool guide
Page content: Info about a tool we use and how to use it
settings or cog
Troubleshooting guide
Page content: How to troubleshoot specific issues
error or warning
Known issue
Page content: About the issue, the cause, the solution, a response example
troubleshoot or system report
Common question
Page content: Answer to this common question and sometimes internal info about it
faq or question
Resources & links
Page content: Links to helpful resources
link or external link
Process
Page content: A step-by-step guide on how to perform internal actions in various tools we use.
workflow
Talk Video demo
Page content: Lightning talk videos
video playlist
Help Desk Tags
Page content: Table of help desk tags using for this feature
label or tag
Outdated or WIP
Page content: Content is outdated or not reliable
high priority
Placeholder page (no icon)
Page content: no content or just an outline or dump of ideas
Tip or trick
Tips and tricks on how to use tools effectively
idea
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