Read ME | Using this Knowledge Base
KB Iconography
KB Iconography
Page icons can help you identify the type of content in each page
Support KB page iconography
Feature
Page content: Subpages for guides, issues, and FAQs related to this feature
star
Feature in alfa or beta
Page content: Subpages for guides, issues, and FAQs related to this upcoming feature
star half empty
Common Feature request
Page content: Subpages for guides, issues, and FAQs related to this feature request. Example, multi language sites
star half
Plans
Page content: Subpages for guides, issues, and FAQs related to this plan
bank or dollar
Guide
Page content: How to use the feature guide
guide
Info
Page content: Usually internal info. Example description of UI in Admin
info
Tool guide
Page content: Info about a tool we use and how to use it
settings or cog
Troubleshooting guide
Page content: How to troubleshoot specific issues
error or warning
Known issue
Page content: About the issue, the cause, the solution, a response example
troubleshoot or system report
Common question
Page content: Answer to this common question and sometimes internal info about it
faq or question
Resources & links
Page content: Links to helpful resources
link or external link
Process
Page content: A step-by-step guide on how to perform internal actions in various tools we use.
workflow
Talk Video demo
Page content: Lightning talk videos
video playlist
Help Desk Tags
Page content: Table of help desk tags using for this feature
label or tag
Outdated or WIP
Page content: Content is outdated or not reliable
high priority
Placeholder page (no icon)
Page content: no content or just an outline or dump of ideas
Tip or trick
Tips and tricks on how to use tools effectively
idea
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.