Initial Contact:
Potential customers reaching out in any channels (WhatsApp, Phone, Email, Jobber), they will receive a that includes an and explains precisely how we can help them, along with an offer to arrange a call or a meeting Consultation:
Evaluate the client's requirements, preferences, and specific needs, ensuring all Outline the services offered, tailored to their needs including frequency, and a cost estimate as determined by the initial evaluation. Offer a step-by-step checklist outlining the journey to their initial clean.
Account Setup and Booking:
Create new client on Jobber platform Assist in first scheduled booking Onboarding Tasks:
Issue cleaning contract to customer Create “New Client” on the Jobber platform Welcome Email?
What to expect on first clean? Assess cleaning requirements Build personalised checklist from this Note down inventory and storage locations: Where cleaning supplies are stored Stock of linen (if laundry needed) Service Delivery:
Ongoing Communications & Engagement:
Reviews & Referral Programme:
