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The objective is not to drive recharge and hence success % of FASTag is not the priority The objective is not to actually recharge the user FASTag and hence a few of the steps can be skipped/ bypassed or Ignored
Success MetricsBusiness MetricsTotal number of transactions createdTotal successful transactionsTotal successful rechargesFunnel User click on “add tag”User for which FASTag is foundUser Bank SelectionUser Payment completitionUser Recharge completitionKill MetricsTO ADD
User Open Park+ AppAdd Vehicle Add RFIDBE ValidationFASTag data foundOpen Recharge page with Rs 10 as valuePayment options Payment DoneFASTag integration successfulAutopay setup option (if available) Pick the latest activated “Active” FASTag IF NOTPick the latest activated “Low balance” FASTag [In this case, warn the user about the tag getting blacklisted and push for Rs 100 recharge instead of Rs 10 on the payment screen] IF NOTPick the latest activate “Blacklisted” FASTag User will select a payment methodIF Payment Success → Show Tag activated successful screen. IF Payment Pending → Take the user to the payment page with in-progress status for some time (15 secs)Post 15 secs, show Tag activated successful screenIF Payment Failed → Show failed payment screen and ask the user to pay again (this time there will be an option to skip). AND if the payment fails for the second time too, instead of failed payment screen, take the user to the Tag activated successful screen. InitiatedPendingPayment SuccessPayment FailedCancelledProcessingSuccessFailed - refunded Where FITKIT validation step has been skipped/ bypassed (i.e payment was not completed) User will be shown a nudge to complete validation [FOR next 10 days]Click on this nudge will open the recharge (FITKIT Validation) pagePayment journey to continue A nudge on the vehicle page to show that vehicle validation is pending for this cases and asking user to complete payment Click on this nudge will open the recharge (FITKIT validation) pagePayment journey to continue
Society FITKIT recharge flow
Society FITKIT Recharge Flow (V1.3)
3 min read10 people viewed
Objective
To drive (force) society users with our FASTag recharge flow to create a habit/ experience of fastag recharge via Park+ app to eventually increase transactional count of these users on the App.
HENCE (these theories are used in the flow below)
User
Car owner, society residents participating in carnival via Fastag Integrable Tags (currently)
(Not writing this in more detail as not required in the context of the requirement)
What are the user looking for -
To complete the new process of access control set up by the RWA.
To know more about car services that they can avail
Research and Projections -
@shashank to share
Product Metrics -
Solution
Happy Flow
User Flows
FASTag Prioritisation Logic
Bank Selection Logic
Case 1 → Bank id found → Use the same and take the user to the payment page
Deleted
BE handling of recharge
Post payment success cases handling
Post confirmation of the recharge from the partner, a push notification will be sent:
Case 1: Recharge Successful
“Your FASTag has been recharged with Rs 10”
Case 2: Recharge Failed
“Your recharge has been failed, we have credited back the amount to your account. This will not affect your access”
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Add tag → Loading to depict fastag fetch → Bank selection (if required)
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Rs 10 recharge → Pay now
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Failed payment case (option to skip)
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FASTag in low-balance too
V1.3 CHANGES
OMS color coding
Order status -
V1.4 Adding home page nudge
Journey via home page
Journey via vehicle page
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