What does this doc do
When running services, there are always possibilities for things to go wrong, leading to incidents. This doc is used to keep track of all the incidents.
How to use this doc
Tweak pages under to set up the doc Familiarize yourself and others with Delete or hide this page, and start managing incidents the easy way! Who could use this doc
Incident commanders: to organize incident reponses Incident responders: to collaborate on incident investigation and mitigation efforts Customer relations: to keep track of ongoing incidents and manage communications to external customers Everyone else: to keep track of ongoing incidents Why use this doc
This doc can facilitate incident resolution by:
Having a centralized place to track all incidents Allowing anyone to follow along with ongoing incidents, avoiding repeated escalations of the same incident and inquiries of current incident status Coordinating incident responses between multiple teams, preventing incident responders from stomping on each other Keeping a detailed log and timeline, facilitating postmortem creation Utilizing automations to reduce administrative overhead, leaving valuable time to put out the fire
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