Incident Management

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Incident Management

Incident Management

Welcome

Eric Zhan

What does this doc do

When running services, there are always possibilities for things to go wrong, leading to incidents. This doc is used to keep track of all the incidents.

How to use this doc

Copy this doc:

Copy this doc

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Clear demo data:

Clear demo data

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Tweak pages under

Configurations⁠

to set up the doc

Familiarize yourself and others with

User Manual⁠

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Delete or hide this page, and start managing incidents the easy way!

Who could use this doc

Incident commanders: to organize incident reponses

Incident responders: to collaborate on incident investigation and mitigation efforts

Customer relations: to keep track of ongoing incidents and manage communications to external customers

Everyone else: to keep track of ongoing incidents

Why use this doc

This doc can facilitate incident resolution by:

Having a centralized place to track all incidents

Allowing anyone to follow along with ongoing incidents, avoiding repeated escalations of the same incident and inquiries of current incident status

Coordinating incident responses between multiple teams, preventing incident responders from stomping on each other

Keeping a detailed log and timeline, facilitating postmortem creation

Utilizing automations to reduce administrative overhead, leaving valuable time to put out the fire

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