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Incident Status
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Status
Stage
Description
Escalated
1
Oncall has been alerted, investigation and mitigation efforts are ongoing.
Triaged
2
Potential cause of the outage has been found, mitigation efforts are ongoing.
Mitigated
3
The bleeding has stopped, the root cause may have been identified.
Resolved
4
The root cause has been identified and fixed, or a short term fix has been applied.
There are no rows in this table
Incident Severity
Severity
Severity Scale
Description
Negligible
1
No user visible impact.
Minor
2
<50% of internal / beta users are impacted, no external user impact.
Medium
3
≥50% of internal / beta users are impacted, no external user impact.
Major
4
<50% external user are impacted, OR <$X revenue lost.
Huge
5
≥50% external user are impacted, OR ≥$X revenue lost.
There are no rows in this table
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