Incident Management
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All Incidents

All Incidents
ID
Name
Severity
Status
Incident Commander
Change Status
Postmortem
Summary
Impact Details
Operation Log
Slack Notification
Escalation Time
Triage Time
Mitigation Time
Resolution Time
Postmortem Link
9
Templates are missing
Triaged
Create Postmortem
Some templates are not accessible to some users.
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​
​
2021-10-19, 10:30
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8
iOS app is not loading
Resolved
Create Postmortem
Lots of users were not able to open our iOS app.
​
​
#panic
2021-10-19, 10:30
2021-10-19, 10:34
2021-10-19, 10:34
2021-10-19, 10:34
​
7
Cannot click buttons
Resolved
Create Postmortem
Buttons are not clickable on staging.
​
​
​
2021-10-19, 10:30
2021-10-19, 10:34
2021-10-19, 10:34
​
6
Gallery is down
Mitigated
Create Postmortem
Opening up gallery results in a 500 error.
​
​
​
2021-10-03, 14:09
2021-10-03, 14:22
​
5
Some packs are missing
Triaged
Create Postmortem
Several packs appear to be missing.
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​
​
2021-10-01, 09:05
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4
Page loading very slow
Resolved
Create Postmortem
Page loading latency doubled since 9AM.
​
​
​
2021-09-27, 10:29
2021-09-27, 10:34
2021-09-27, 11:47
​
3
Cannot login
Mitigated
Create Postmortem
Users are not able to login from new devices on staging.
​
​
​
2021-09-23, 17:18
2021-09-23, 17:41
​
2
Automations not running
Resolved
Create Postmortem
All automation runs were stopped for 2 hours.
40% of time-based automations are not running
Row-based automations are not triggering for 50% of the users
Pulled logs from the automation servers
Traced an in-flight automation run request
tcpdump on an automation server processing incoming automation requests
Disabled flag —enable_new_shiny_automation
#panic
2021-09-08, 00:00
2021-09-08, 00:15
2021-09-08, 01:52
2021-09-08, 03:24
​
1
Website is down
Resolved
Open Postmortem
The entire website was inaccessible for 10 minutes.
The production website is down for everyone
Pulled logs from crashing frontend proxy servers
Rolled back the config push at 12AM
#panic
2021-09-08, 00:00
2021-09-08, 00:03
2021-09-08, 00:10
2021-09-08, 00:10
[Incident 1] Website is down
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