Incident Management
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Incident Management
Ongoing Incidents

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All Incidents

All Incidents
2
ID
Name
Severity
Status
Incident Commander
Change Status
Postmortem
Summary
Impact Details
Operation Log
Slack Notification
Escalation Time
Triage Time
Mitigation Time
Resolution Time
Postmortem Link
1
9
Templates are missing
Minor
Escalated
Polly Rose
Triaged
Create Postmortem
Some templates are not accessible to some users.
​
​
​
2021-10-19, 10:30
​
2
8
iOS app is not loading
Major
Resolved
Lawrence Fitzgerald
Resolved
Create Postmortem
Lots of users were not able to open our iOS app.
​
​
#panic
2021-10-19, 10:30
2021-10-19, 10:34
2021-10-19, 10:34
2021-10-19, 10:34
​
3
7
Cannot click buttons
Minor
Mitigated
Maria Marquis
Resolved
Create Postmortem
Buttons are not clickable on staging.
​
​
​
2021-10-19, 10:30
2021-10-19, 10:34
2021-10-19, 10:34
​
4
6
Gallery is down
Medium
Triaged
Buck Dubois
Mitigated
Create Postmortem
Opening up gallery results in a 500 error.
​
​
​
2021-10-03, 14:09
2021-10-03, 14:22
​
5
5
Some packs are missing
Minor
Escalated
Lola Tseudonym
Triaged
Create Postmortem
Several packs appear to be missing.
​
​
​
2021-10-01, 09:05
​
6
4
Page loading very slow
Medium
Mitigated
Maria Marquis
Resolved
Create Postmortem
Page loading latency doubled since 9AM.
​
​
​
2021-09-27, 10:29
2021-09-27, 10:34
2021-09-27, 11:47
​
7
3
Cannot login
Negligible
Triaged
Alan Chowansky
Mitigated
Create Postmortem
Users are not able to login from new devices on staging.
​
​
​
2021-09-23, 17:18
2021-09-23, 17:41
​
8
2
Automations not running
Major
Resolved
Eric Zhan
Resolved
Create Postmortem
All automation runs were stopped for 2 hours.
40% of time-based automations are not running
Row-based automations are not triggering for 50% of the users
Pulled logs from the automation servers
Traced an in-flight automation run request
tcpdump on an automation server processing incoming automation requests
Disabled flag —enable_new_shiny_automation
#panic
2021-09-08, 00:00
2021-09-08, 00:15
2021-09-08, 01:52
2021-09-08, 03:24
​
9
1
Website is down
Huge
Resolved
Eric Zhan
Resolved
Open Postmortem
The entire website was inaccessible for 10 minutes.
The production website is down for everyone
Pulled logs from crashing frontend proxy servers
Rolled back the config push at 12AM
#panic
2021-09-08, 00:00
2021-09-08, 00:03
2021-09-08, 00:10
2021-09-08, 00:10
[Incident 1] Website is down
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