Premier Launch
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Hypercare Surveys

post-purchase
ShopperApproved
popup modal with 1-5 stars - established
request to review product(s) purchased - established
setup landing page on Marketo to link to ShopperApproved - MarCom
Customer experience survey
“why haven’t you purchase yet?”

SurveyMonkey
placed an order - MarCom
opened email, visited site, did not place order - MarCom
determine customers via Klaviyo

829
part of the email comms plan - need expected completion dates
delivery
audience segmentation
informed them of the surveys we want to send out post-launch

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