Hypercare Surveys

post-purchase

ShopperApproved

popup modal with 1-5 stars - established

request to review product(s) purchased - established

setup landing page on Marketo to link to ShopperApproved - MarCom

Customer experience survey

“why haven’t you purchase yet?”

SurveyMonkey

placed an order - MarCom

opened email, visited site, did not place order - MarCom

determine customers via Klaviyo

829

part of the email comms plan - need expected completion dates

delivery

audience segmentation

informed them of the surveys we want to send out post-launch

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.