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1- Overview & Questions Interview :

- Goals of the Interview

Identify user pain points: Understand the difficulties users face when purchasing virtual numbers, credit recharges, or using profit-based services.
Gather user requirements: Find out what features or services are most important to users when choosing a platform for virtual numbers and credit recharges.
Understand user preferences for rewards systems: Learn how users would like to interact with the Coin Center or other profit mechanisms (rewards for watching ads, completing tasks, etc.).
Assess platform preferences: Understand if users would prefer using a mobile app, a website, or both.
Address security concerns: Clarify users' expectations around privacy and security when dealing with personal data and financial transactions.
Gauge user satisfaction with existing services: Identify common frustrations with current platforms to design a better solution.
Determine engagement drivers: Find out what motivates users to use similar services regularly (e.g., rewards, discounts, ease of use).

- Vision for the Platform

Create a seamless, user-friendly platform that allows users to purchase virtual numbers, recharge credit, and earn rewards in a smooth and intuitive process.
Ensure transparency in pricing and features, so users can trust the platform and avoid frustrations like hidden fees or complicated procedures.
Offer an engaging Coin Center, where users can easily earn rewards or discounts by performing tasks such as watching ads, and use those rewards for services on the platform.
Build an all-in-one solution for mobile and web that provides users with easy access to both local and international services, including credit recharges and virtual numbers.
Prioritize security and privacy, ensuring that users' personal and financial information is well-protected.
Enhance the overall user experience with a simple, fast, and responsive interface and customer support.
Increase user loyalty by addressing their frustrations and delivering a platform that meets their everyday communication and financial needs.

⁠

- Interview Questions:

- General Background :


Could you describe your experience with services like virtual numbers, mobile credit recharges, or similar digital products?
(Open-ended)

How often do you purchase international or local credit recharges?
(Quantitative - Scale: Weekly, Monthly, Occasionally, Rarely, Never)

Which platforms do you currently use to recharge credit?
(Open-ended or Multiple-choice if you want specific platform names)

Do you use any apps or websites that offer discounts, rewards, or profit-based systems?
(Yes/No)
If yes, which ones and why? (Open-ended)
⁠

- Needs and Problems :


What challenges have you faced when purchasing virtual numbers or recharging your credit, either locally or internationally?
(Open-ended)

Have you ever experienced issues with transparency or unclear pricing when using similar services?
(Yes/No)
If yes, could you elaborate? (Open-ended)
How satisfied are you with the speed and availability of virtual numbers and mobile credit recharge services you currently use?
(Quantitative - Scale: Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied)
Do you currently face any limitations with the services you use for mobile credits or virtual numbers (e.g., slow process, limited options)?
(Yes/No)
If yes, what limitations? (Open-ended)
⁠

- Desires and Requirements :


What specific features or services would you like to see in a platform that offers virtual numbers, credit recharges, and other related services?
(Open-ended)
Would you be interested in a feature that allows you to earn rewards or profit from using or referring the service?
(Yes/No)
If yes, why? (Open-ended)

How important is it for you to have access to both local and international packages in one platform?
(Quantitative - Scale: Very Important, Important, Neutral, Unimportant, Very Unimportant)
Are discounts or promotional offers important to you when choosing a platform to recharge credit or buy virtual numbers?
(Quantitative - Scale: Very Important, Important, Neutral, Unimportant, Very Unimportant)
Why? (Open-ended)

⁠

- Pain Points :


Have you encountered any frustrations with earning rewards or using profit systems in similar apps or websites?
(Yes/No)
If yes, what were they? (Open-ended)

What would make you stop using a platform like this?
(Open-ended - Examples: Poor user interface, slow transactions, hidden fees, etc.)

How much importance do you place on the security of your personal information when using platforms that deal with financial transactions or personal data?
(Quantitative - Scale: Very Important, Important, Neutral, Unimportant, Very Unimportant)

⁠

User Experience and Preferences

Would you prefer a mobile app, a website, or both for accessing these services?
(Quantitative - Multiple choice: Mobile app, Website, Both)
Why? (Open-ended)

How important is ease of use and a simple interface when navigating a platform offering these services?
(Quantitative - Scale: Very Important, Important, Neutral, Unimportant, Very Unimportant)

What would be a dealbreaker for you when using a service like this?
(Open-ended - Examples: Complicated navigation, limited customer support, etc.)

How frequently would you use such a service if it met your expectations in terms of features and ease of use?

(Quantitative - Scale: Daily, Weekly, Monthly, Occasionally, Rarely)


⁠

- Additional Points to Consider

Interview Details: Details about how the interview will be conducted (in person, online, over the phone, etc.), along with the expected duration.

Target Audience: Identify the profile of users being interviewed (e.g., frequent mobile credit card buyers, virtual number users, individuals interested in discounts or earning mechanisms).

- Data Collection: How to record feedback (audio, video, written notes) and how to analyze responses afterwards.

Confidentiality and Consent: Ensure that participants are aware of how their responses will be used and that their data will be protected.

Post-Interview Follow-Up: Plan follow-up questions or clarification if needed, and provide a timeline for when users can expect results or product updates based on their feedback.

⁠

2- Answer Interview :

- User Experience with Digital Services :

Could you describe your experience with services like virtual numbers, mobile credit recharges, or similar digital products?
User 1: “I’ve used virtual numbers for verification purposes. It’s been quite handy.”
User 2: “I often recharge my mobile credit online; it’s faster than going to a store.”
User 3: “I had issues with virtual numbers not working for certain apps, which was frustrating.”
User 4: “I use various platforms for mobile recharges; they usually work well.”
User 5: “My experience has been mostly positive, but I sometimes face delays.”
User 6: “I’ve tried several services, but the prices can be unclear.”

How often do you purchase international or local credit recharges?
User 1: Occasionally
User 2: Monthly
User 3: Rarely
User 4: Weekly
User 5: Monthly
User 6: Occasionally
Which platforms do you currently use to recharge credit?
User 1: “I use PayPal and local apps.”
User 2: “Mainly use my carrier’s app and a popular recharge website.”
User 3: “I’ve tried several but prefer the one that has better customer service.”
User 4: “Google Pay and a local service.”
User 5: “I use an app recommended by friends.”
User 6: “I use a mix of online services and my mobile carrier's app.”

Do you use any apps or websites that offer discounts, rewards, or profit-based systems?
User 1: Yes - “I use a cashback app.”
User 2: Yes - “I like using rewards points for discounts.”
User 3: No
User 4: Yes - “I use an app for every recharge; they give bonuses.”
User 5: Yes - “I love rewards, especially for recharges.”
User 6: Yes - “It helps me save a bit more.”

⁠

- Needs and Problems :


What challenges have you faced when purchasing virtual numbers or recharging your credit, either locally or internationally?
User 1: “Sometimes the number doesn’t get verified.”
User 2: “I find the process lengthy at times.”
User 3: “Issues with regional restrictions on numbers.”
User 4: “Limited options available for international recharges.”
User 5: “I often encounter slow transaction times.”
User 6: “Price discrepancies make it hard to choose.”

Have you ever experienced issues with transparency or unclear pricing when using similar services?
User 1: Yes - “I was charged extra fees without prior notice.”
User 2: No
User 3: Yes - “Hidden charges were frustrating.”
User 4: No
User 5: Yes - “I wish prices were clearer.”
User 6: Yes - “I once paid more than expected.”

How satisfied are you with the speed and availability of virtual numbers and mobile credit recharge services you currently use?
User 1: Neutral
User 2: Satisfied
User 3: Unsatisfied
User 4: Very Satisfied
User 5: Satisfied
User 6: Neutral

Do you currently face any limitations with the services you use for mobile credits or virtual numbers?
User 1: Yes - “Limited payment options.”
User 2: No
User 3: Yes - “Not enough choices for numbers.”
User 4: No
User 5: Yes - “Occasionally slow processing.”
User 6: Yes - “Limited international recharge options.”
⁠

- Desires and Requirements :


What specific features or services would you like to see in a platform that offers virtual numbers, credit recharges, and other related services?
User 1: “More payment options and better verification.”
User 2: “Instant notifications for transactions.”
User 3: “A wider selection of virtual numbers.”
User 4: “Loyalty rewards for frequent users.”
User 5: “Clear pricing with no hidden fees.”
User 6: “User-friendly interface with support options.

Would you be interested in a feature that allows you to earn rewards or profit from using or referring the service?
User 1: Yes - “It would motivate me to use the service more.”
User 2: Yes - “I love referral bonuses.”
User 3: No
User 4: Yes - “Rewards always help.”
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