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Identify User Pain Points

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User Pain Points Identification

1. Financial

Pricing Transparency
Pain Point: Users experience unclear pricing and hidden fees.
Examples:
User 1: “I was charged extra fees without prior notice.”
User 5: “I wish prices were clearer.”
Value of Rewards
Pain Point: Confusion or lack of value in rewards programs.
Examples:
User 1: “It was confusing to redeem points.”
User 6: “Rewards were not worth the effort.”
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2- Product

Service Reliability
Pain Point: Virtual numbers sometimes fail to work for app verifications.
Examples:
User 3: “I had issues with virtual numbers not working for certain apps.”
Limited Options
Pain Point: Insufficient choices for virtual numbers or payment methods.
Examples:
User 3: “Not enough choices for numbers.”
User 1: “Limited payment options.”
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3. Process

Lengthy Procedures
Pain Point: Recharge processes can be time-consuming.
Examples:
User 2: “I find the process lengthy at times.”
Transaction Speed
Pain Point: Slow transaction times lead to user frustration.
Examples:
User 5: “I often encounter slow transaction times.”
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4. Support

Customer Service Issues
Pain Point: Lack of effective customer support when issues arise.
Examples:
User 2: “Poor customer service would drive me away.”
User Experience
Pain Point: Complex navigation and interface lead to dissatisfaction.
Examples:
User 4: “Complicated navigation would make me stop using a platform.”
User 5: “Poor user interface is a dealbreaker for me.”



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