Affinity Diagram

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Getting Started

Easy Signup Process: Users find it simple to register using an email or phone number.

Clear Onboarding Instructions: Initial steps are explained clearly with guidance.

Quick : Users appreciate the speed of downloading and setting up the app.

User-Friendly Interface: The app is intuitive and easy to navigate from the start.

Multi-Language Support: Diverse languages make it easier for a global audience to begin using the app.

Step-by-Step Tutorials: Built-in tutorials or walkthroughs guide users through essential features right after signup.

Simplified Payment Setup: Setting up payment options (e.g., credit card or PayPal) during the onboarding process is fast and secure.

Initial Customization Options: Users can customize their preferences (e.g., language, country for numbers, or notification settings) right from the start, personalizing the experience.

Useful

Virtual Numbers for Multiple Countries: Users find the ability to get numbers from different regions highly useful.

VoIP Calling: Making calls over the internet without worrying about roaming charges is appreciated.

SMS/Messaging Services: Integrated SMS and messaging options are convenient for users who need these features.

Coin Center: Earning rewards by watching ads or referring friends is a popular feature.

International Packages: Access to international mobile plans and virtual numbers is valuable for global travelers or businesses.

Affordable Pricing: Competitive pricing for virtual numbers and eSIMs is seen as a strong selling point.

Credit Offers: Users appreciate discounts and promotional offers for mobile credit recharges.

24/7 Customer Support: Support availability is seen as a critical positive feature.

Multi-Country Virtual Numbers: Access to virtual numbers from multiple countries allows users to connect globally without needing multiple SIM cards.

Call and SMS Bundles: Offering affordable packages for calls and SMS, especially for international use, makes the app cost-effective for travelers or business users.

Integration with Messaging Apps: Easy integration with popular messaging apps like WhatsApp or Telegram, allowing users to link their virtual numbers to these platforms.

Confusion

Price Transparency: Some users report unclear pricing or hidden fees when purchasing virtual numbers or credit.

Verification Issues: Difficulty in verifying numbers for certain apps can cause confusion.

Limited Payment Options: Some users are confused about which payment methods are accepted, especially in different countries.

Understanding eSIM Compatibility: Not all users are familiar with which devices support eSIM, leading to confusion.

Coin Center Rewards Redemption: Users may find it unclear how to redeem rewards from the Coin Center.

Toll-Free Number Setup: Confusion around how to properly set up toll-free or business numbers.

Support Availability for International Customers: Questions about whether support is truly global.

Complex Plan Structure: Users may find it confusing to choose the right plan due to the variety of call, SMS, and data packages available, with some struggling to understand the differences.

Unclear Data Usage Policy: The app’s policies regarding data usage for eSIM profiles might not be fully explained, leading to confusion on how much data is being consumed by different actions.

Subscription Auto-Renewal: Lack of clear information on subscription auto-renewal may cause confusion, leading users to be charged without realizing they need to cancel manually.

Usage Cap Confusion: The app might not explain limits on call, SMS, or data usage clearly, causing users to be confused about when they are reaching their cap or what happens when it is exceeded.

Voicemail Setup: Configuring voicemail for virtual numbers may not be intuitive, and users might struggle to understand how to record greetings or retrieve messages

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