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Metric

Financial metrics

Customer metrics

Process metrics

Chia nhỏ KPI thành 4 lọai:

Financial Metrics

Financial metrics⁠

⁠

Customer Metrics

Customer metrics⁠

⁠

People Metrics

People metrics⁠

⁠

Process Metrics

Process metrics⁠

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Source:

https://www.clearpointstrategy.com/18-key-performance-indicators/⁠

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