Set up your survey

Get started by collecting data from your users.
The product/market fit engine is powered by user feedback. We collect this with a lightweight survey, but you can also use your own method. Here's a step-by-step guide to setting up your own version.

A. Choose the questions
In our survey, we used 6 key questions. You might want to add more questions if you want to dig deeper on certain topics.

How would you feel if you could no longer use DiDi?
{Very Disappointed, Somewhat Disappointed, Not Disappointed}
Please help us understand why you selected this answer.
What is the main benefit you receive from DiDi?
What frustrates you about DiDi and how can we improve?
What type of people do you think would most benefit from DiDi?
What is your occupation?
What transportation do you use?

B. Run your survey
We ran our survey with
because it has great keyboard shortcuts, but you can use any good survey tool. (Some instructions are included below.)

We sent the survey only to users who had been using Superhuman for at least a few weeks, and who had sent a minimum number of emails. At the time we had just 100-200 users to poll, but the survey also works at smaller scale. You start to get directionally correct results around 40 respondents — much fewer than most people think!

Instructions to setup Typeform
survey
Create a
account and create a survey with the questions above. For question #1, make sure to create
. The remaining questions can be long text.
Import data into Coda
Copy and paste responses into the
below, or:
Create a Zapier account and set up a Zap so that new
. Make sure to select the
table in Zapier.

Instructions to setup Google Forms survey
Create a
and add the questions above.
Import data into Coda
Copy and paste responses into the
below, or:
Create a Zapier account and set up a Zap so that new
. Make sure to select the
table in Zapier
.
C. Log your responses
You can use this section to collate your survey responses. The table below is currently filled with
43
actual responses from our first surveys in 2016-2017. (Any personal or identifying information has been removed.) You can use this table to explore a live data set and understand the method before applying it to your own product.

When you're ready to use your own data, hit this button to clear the table:
Clear Sample Data

Table of All Responses
9
Submit Date
How would you feel if you could no longer use DiDi?
Please help us understand why you selected this answer?
What is the main benefit you receive from DiDi?
What frustrates you about DiDi and how can we improve?
What type of people do you think would most benefit from DiDi?
What is your occupation?
1
Somewhat Disappointed
Could lose the income I make by driving Didi
Covid protection kit
Time to accept a trip request is very short. Support response is very slow. No Contact number also.
People who are looking for cheaper rides.
IT
2
Somewhat Disappointed
victoria
not benefits at all.
jobs not been dispatch properly and it's effects acceptance rate.
people who go around local
I work in call centers.
3
Not Disappointed
Good for earning
It shows the pickup and drop off bot locations
Didn’t provide the rewards these days
Who have long rides
I am a truck driver
4
Very Disappointed
It is a good source of income
Gold level
The inapp navigation is confusing
Drivers and riders
Unemployed
5
Very Disappointed
Didi support to me by financially
Financially support,
No idea
Medium class people
Security
6
Somewhat Disappointed
Service
Nothing
No response
Everyone
Job
7
Not Disappointed
Ok
50%
Check rider account when complean them
Nat sure
Uber
8
Not Disappointed
I am happy with it
It’s my source of income and my profession as well
Should promote it, coz we are having very less jobs on DIDI
Students
I only drive DIDI
9
Somewhat Disappointed
Don't get much jobs so won't effect much.
Didi only charge 20% fee where as uber charges 27.5%.
Don't get jobs
Both drivers and riders.
Other job
10
Very Disappointed
No income
funds
less cancellation fee
increase it
cook
11
Somewhat Disappointed
Being a Didi Driver is a very interesting job to be able to serve the community.
Besides making a part time earnings it is a good way to spend the time away
What frustrated the driver most is when the job is cancelled while on the way to the pick up point
People that are most benefit from Didi are students and workers that prefer not to drive to work
Retired
12
Very Disappointed
Low commission
Low commissions
Pick up location is wrong sometimes, probably gps issue
Everyone
Cabinet maker
13
Very Disappointed
I will feel very disappointed, because in Australia DiDi is the only competitor rideshare company of Uber, product rates for the riders and commission for the drivers are way better than other rideshare companies, i wish good look of the future of DiDi
DiDi is paying me a good commission.
Its little bit frustrating when the driver sometime doesnt get any job for more than 2 hours.
Working people, DiDi should offer good price, specially in peak working hours
Chef
14
Somewhat Disappointed
Really good service.Want to work with DiDi and I also use DiDi as customer.
Destination in every job
Please increase marketing and increase customers.
People going to job
Truck driver
15
Very Disappointed
Didi is emerging as a best ride share company, I’d always want to be a part of Didi’s success
Extra income
When I use the Driver app, the phone gets locked frequently. It would be great if this can be bypass
Those who do two jobs
Digital marketing
16
Very Disappointed
Its very useful app for me.
Good service
Lesser waiting periods.
One who need good service.
TELECOM ENGINEER
17
Somewhat Disappointed
Victoria
Earn money
I don’t know
People need who can’t use public transportation
Uber
18
Very Disappointed
Loss of income
Income
Less money
Financially poor
Self employed
19
Very Disappointed
Lose income. Second or first app must have to drive
Low service fee, good rule for driver, logical for accepting trips, fair go
I wish DiDi have more clients than other app. Then I can use only one app.
The driver because of low service fee.
Social support worker. Marketing officer and media freelanc.
20
Very Disappointed
Good means of transport
Income
More riders
Working people
Driving
21
Very Disappointed
Loss of income
Income
Driver safety/ never listen the driver/
Everyone
Uber
22
Very Disappointed
Did is a major player and keeps everyone honest.
Plenty of rides.
Alway appreciate special deals!
Anyone !
Marketing
23
Very Disappointed
I like to work as a driver partner of DiDi
The monetary benefits as well as the timely support
I think I don’t support the upfront fares as sometimes the trip can be longer
I don’t know about this
Only working as ride share driver at the moment
24
Very Disappointed
If no use of DiDi means hard for earnings
Not really sure
Freebies for sanitation
Not sure but I guess earnings maybe
Delivery boy
25
Very Disappointed
Very considerable for both rider and driver as well
I have a job on my hand which I can do on my own schedule
Nothing frustrates me so far to be honest
Both Drivers and riders
Maintenance
26
Very Disappointed
It is a good opportunity
Always easy accept it because it gave drop off location as well
When ever customers cancel the trip but affect it drivers rating
Every one
Students
27
Not Disappointed
Your pay rate is very less compare to other rideshare
Honestly nothing...waste of time..driving for didi sometime something is better than nothing.
Rise up fare ...give us more value than customer make it choice to accept or decline
Dont know
Forklift driver
28
Very Disappointed
I will lose money
Masks were of good quality
There should be a driving limit of 12 hours a day.Drivers keep there apps turned on for 24 hrs which
People who just want to do big jobs.Else they will cancel other small jobs .Frustrating for customer
Was working for Telstra
29
Not Disappointed
I like didi
Service is fast
Sometimes when i get rider trips it get cancelled after sometime. It happens many times
All
Nothing any Other occupassion
30
Not Disappointed
Without any proper reason I got suspended today.
N/A
The customer support. I’ve informed everything but still I got suspension.
N/A
N/A
31
Very Disappointed
Victoria
Cost effici?nt
Recieve ride v late you need to do more advertisement so many people don’t know about this still now
Who use for work
Security
32
Somewhat Disappointed
Didi is good for little bit more income but not always pay less money
Never get any benefit
Get less money for trips and completion and acceptance rate system not good..
Corporate
Uber and OLA pay more then DiDi
33
Somewhat Disappointed
Actually we are not very publicly popular we have to do more promotions to know that we exists
Service
The trips it more than two or three hours to one trip that needs to be improved alot
Working people
Software employee
34
Very Disappointed
Didi is far much better than uber
More earnings than other rideshare
People using delivery setvice for an express ride and didi nit compensating drivers for that
Both riders and drivers
Jobless
35
Very Disappointed
No earnings
Good earnings and great experience with the riders
Nothing frustrating
Everyone
Welder
36
Somewhat Disappointed
Long wait for jobs
Jobs
gps
Driver share
mechanic
37
Very Disappointed
This is main income
More earnings
Less customer base
Low Income
Uber
38
Somewhat Disappointed
Somewhat disappointed
Income support
Long waits for fares
Low income earner
Unemployed
39
Very Disappointed
it is my full time work
good incone
improve on number of trips
regular users
only job is didi
40
Not Disappointed
pay .90 cents per km ?
nothing
Pay more than uber think about driver dont keep it rider pocket
Riders
Uber/Ola
41
Very Disappointed
Loss of earning
Earnings
Few pickups
Traveller's
Nothing
42
Very Disappointed
I rely on it daily
Employment
The sign in that requires a picture as it always freezes
Middle income earners and drivers
Life Coach
43
Somewhat Disappointed
If I don't use DiDi, I have Uber.
Take less commission than Uber
High take rate for Silver tier
People who are need jobs in be
Teacher
There are no rows in this table

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