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Reference Tables
GRADES
Comfort and Convenience
Number
1
A+
1
2
A
2
3
A-
3
4
B+
4
5
B
5
6
B-
6
7
C+
7
8
C
8
9
C-
9
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Dealership
Dealership
Reviews
Website
1
Jack Hanania’s Volkswagen of Orange Park
2
Carmax
3
Tesla
4
Evo Motors
DealerRater: Mixed reviews, with some highlighting transparency and others reporting issues with fees
Better Business Bureau (BBB): 1-star average rating from limited reviews, with complaints about discrepancies in vehicle history reports
5
Tomlinson Motor Company
Google Reviews (via Tomlinson's site): Highly rated with over 25 years of positive customer experiences
DealerRater: High ratings for transparent pricing with no added fees; praised for customer service
Cars.com: Consistent 5-star reviews, with customers mentioning the absence of hidden fees and a smooth buying process
6
Mullinax Ford of Kissimmee
Mullinax Ford of Kissimmee generally has a strong reputation, particularly for its straightforward pricing model. The dealership follows an "Up Front Pricing" strategy with no dealer fees, which many customers appreciate for its transparency. This has been a significant positive point, as customers mention that the price listed is the price they pay, aside from standard taxes and registration fees
The dealership holds a 4.6-star rating on Cars.com from over 740 reviews, with most buyers noting positive experiences, particularly in customer service and the hassle-free buying process However, there have been occasional complaints related to service experiences, such as dissatisfaction with repairs and warranty handling
Overall, if you value transparent pricing and minimal add-on fees, Mullinax Ford of Kissimmee is a solid option, though it’s always wise to carefully review any specific terms, especially regarding service warranties.
7
Napleton Clermont Chrysler Jeep Dodge
Napleton Clermont Chrysler Jeep Dodge RAM has received a mix of reviews from customers. On the positive side, the dealership is known for offering competitive pricing with no unexpected fees beyond standard documentation, taxes, and registration. Many buyers appreciate the straightforward pricing and professional service, with several customers noting positive experiences with sales representatives who helped them find good deals on new vehicles(
However, there are also some negative reviews, particularly concerning the service department. Complaints have been raised about long wait times for repairs, issues with the quality of service, and dissatisfaction with how warranty claims were handled. Some customers have also reported frustrations with communication and follow-up after service visits(
Overall, while many customers report a good buying experience, especially with transparent pricing, the service department has faced some criticism. If you are considering this dealership, it may be wise to thoroughly review the service policies and communicate clearly about any post-purchase concerns.
8
Boniface Hiers
Boniface Hiers in Melbourne, FL, has a generally strong reputation across its various dealerships, with high ratings for customer service, sales transparency, and overall experience.
For Boniface Hiers Chevrolet, customers appreciate the dealership's straightforward approach, with sales representatives being praised for their honesty and professionalism. The service department also receives high marks for timely repairs and good communication, though there have been occasional complaints about specific service experiences(
At Boniface Hiers Kia, the dealership has a 4.7-star rating from over 5,500 reviews. While many customers praise the friendliness and efficiency of the staff, particularly in sales, some have reported longer-than-expected wait times for service appointments. However, when issues arise, the dealership seems responsive in addressing them(
In terms of fees, the reviews suggest that pricing is generally transparent, but as with most dealerships, it's advisable to review any additional services or warranties carefully during the purchase process.
Overall, Boniface Hiers dealerships in Melbourne are well-regarded, though it's always a good idea to verify details specific to your purchase and service needs.
9
Subaru Lakeland
Subaru Lakeland generally enjoys a strong reputation for customer service, with many customers praising the friendliness of the staff and the quality of the service department. They maintain a high rating across various platforms, including a 4.8-star rating on DealerRater and a 4.7-star rating on Cars.com. Customers have reported positive experiences with both sales and service, often highlighting seamless transactions and knowledgeable staff. Many also appreciate the complimentary car washes provided during service visits.
However, there have been a few complaints regarding specific service issues, particularly around warranty repairs. For example, one customer experienced ongoing problems with their engine and turbo, which were not fully resolved even after multiple visits. Subaru Lakeland has a B+ rating with the Better Business Bureau, with a few complaints on record, but none in the last 12 months, indicating that most recent customer interactions have been satisfactory.
Overall, while Subaru Lakeland appears to deliver a good experience for most customers, it’s advisable to ensure all service and repair expectations are clearly communicated, especially for more complex issues(
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10
Spanos Motors (Daytona Beach)
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