As an Assistant Operations Manager, you will be an integral part of our operations team, assisting in the planning, coordination, and execution of day-to-day activities. You will work closely with the Operations Manager to ensure operational efficiency, quality control, and adherence to company standards and policies. Your role will require excellent organizational, leadership, and problem-solving skills to contribute to the success of our operations.
Responsibilities:
Operational Support: Collaborate with the Operations Manager to oversee daily operations and streamline processes. Assist in managing workflow, allocating resources, and monitoring performance to meet operational targets.
Team Leadership: Provide leadership and guidance to operational staff. Ensure that team members are trained, motivated, and working effectively to achieve departmental goals.
Quality Control: Implement quality control measures to maintain high standards of service or production. Identify areas for improvement and develop strategies for enhanced efficiency and quality.
Vendor and Supplier Relations: Build and maintain positive relationships with vendors and suppliers. Evaluate vendors and suppliers performance to ensure cost-effective and reliable partnerships.
Process Improvement: Identify opportunities for process optimization and efficiency enhancements. Collaborate with relevant teams to implement improvements and monitor the results.
Data Analysis: Analyze operational data and key performance indicators (KPIs) to identify trends and areas for improvement. Prepare reports and presentations to communicate findings to senior management.
Budget Management: Assist in budget planning and management for the operations department. Monitor expenses, control costs, and contribute to budget optimization.
Project Management: Participate in the planning and execution of special projects and initiatives related to operations. Ensure project objectives are met within established timelines and budgets.
Complaint Handling: Assist Customer Service team to handle internal complaints efficiently and professionally. Investigate complaints, gather relevant information, and work to resolve issues to the satisfaction of all parties involved. Implement measures to prevent recurring complaints and improve overall customer satisfaction.
Requirements:
Education: Bachelor's degree in Business Administration, Operations Management, or a related field. Additional certifications in operations management are a plus.
Experience: Proven experience in an operational role, preferably in a similar industry, with at least 2 years of supervisory or team leadership experience.
Leadership Skills: Strong leadership and management abilities with a focus on team building, coaching, and development.
Analytical Skills: Excellent analytical and problem-solving skills to assess operational challenges, develop solutions, and make data-driven decisions.
Communication: Effective communication skills, both written and verbal, to interact with team members, vendors, and senior management.
Detail-Oriented: Exceptional attention to detail to ensure accuracy and quality in all operational processes.
Adaptability: Ability to adapt to changing priorities and a dynamic work environment.
Technical Proficiency: Proficiency in using business software, operations management tools, and Microsoft Office suite. Experience with project management software is a plus.
Organizational Skills: Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Problem-Solving: Strong problem-solving skills and the ability to think creatively and strategically to overcome operational challenges.
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