1.3. OKR & KPI

2023 Q4 OKR

KPI of different position shall be different. This time I will use Home Team Manager as the example Reference:

Key KPI (From manager perspective)

Key KPI (From manager perspective)

Ultimate Target to achieve by Q4

Related Tasks to check if Progress on point!

Oct

Nov

Dec

Matching Rate 85%

Setup SOP and Guidelines to the team on how to improve matching

Ensure the team fully aware of the policy and the rules - do not accept case by case handling

Ensure App pick up rate up to standard requirement up to 60%, and manual matching team is on point (communicate with BA team)

Ensure matching and acquisition team stability by placing enough manpower and setting up sensible KPI

80%

82%

84-85%

Monthly Ratings up to 4.8or above

Setup SOP and Guidelines to the team on how to reward qualified CLs and punish bad behaviour CL

Ensure the team has always followed the policy, including acquisition Team, VC team

Ensure external mateirals up to date, and guidelines are easily accessible by CLs

4.5

4.7

4.8

Improve before HO Ebitda at $300K

Draft Budget planning for expenses

Ensure budget is in use to boost perforamance of CL

100K

200K

250K

There are no rows in this table

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Notes!

If your OKR is set as having X number as end target, then we accept each month has some progress! Its always better to set concrete KPI or tasks. If 85% matching rate as q4 end goal, meaning we would accept fluctuations, and for now if it is 77%, then 1st month can be 78%, next month 80%, and last month 85%)

The point is always ensuring the whole team aligned with the team OKR, and we welcome ideas, So even though at the end KPI is not met, we will look at what tasks the persons tried doing to achieve. In that sense, for more junior role, you probably need to write more specific expectations and goals.

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It is recommended to have functional team example. Project team should be focusing on project completion rate and progress, marketing team should be focus on ROI, product team should be focusing on PRD completion time

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