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Coda + Intercom: User feedback
Intro
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1. Entry & tagging
2. Insights
3. User response
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Intro
This doc aggregates and organizes all your customer conversations, support tickets, and survey forms, into one powerful table. So nothing falls through the cracks.
JH
Justin Hales
🗺 Here's how to get around...
Start by
connecting this doc.
Then, follow the workflow below to capture, analyze, and respond to user feedback.
1. Entry & tagging
2. Insights
3. User response
1. Entry & tagging
2. Insights
3. User response
Enter Direct Feedback
Add feedback manually from calls, etc.
Feedback to Tag
Categorize and tag your feedback inbox
Feedback Explorer
Review the feedback and add to backlog
Feedback Dashboard
Identify your trends and coverage
Feedback Resolver
Mark feedback resolved when features ship
Response Sender
Create your communication back to users
Delete All Dummy Data
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