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SOS/EOS/Daily Tasks


Start/End of Shift
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Go Available | MEO Support
Announce Start of Shift in Support Bridge
Take note of who is online for Nations Benefits
Tag OTC/Flex Channel in announcments
Tag MEA Workstation Channel in Announcements
Open Slack & Spreadsheets
List number of agents online in the Internal Channel
Announce End of Shift in Support Bridge
Review EMITE for agents still on calls
Log off any agents OFF QUEUE
Screenshot dashboard showing no agents online
Go Available | MEO Support
Date
Time
Stage
Notes

⁠
Daily Tasks
Search
Review Spreadsheet Trackers
Check MEA Workstation Channel
Answer threads in teams
Genesys/Emite
Review all channels in Slack
Additional Assistance to MEA’s
Announce End of Shift in Support Bridge
Review Spreadsheet Trackers
Stage
Date
Time
Notes

⁠


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