Skip to content
“Do you remember roughly what your last power bill was?” (monthly or quarterly)“Just to confirm — are you the homeowner there?”“What’s your address?” (so we can check rebates / area eligibility)“Are you home mostly during the day, or more arvo and night?”“Do you get many blackouts where you are?”“If it saved you money, would you look at an interest-free payment plan?”
“Do you know roughly what size system it is?” (optional)“Do you have any idea what your feed-in tariff is at the moment?” (optional)“Are you using most of your power at night?” (ties into battery value)
“Have you found what you were looking for since you first enquired, or are you still looking for ways to save money on the power bill?”“Do you know what you’re looking for — or is it mainly about lowering the bills?”“When you first started looking at solar, what attracted you to it?”
(Usually they’ll say saving money — perfect)“Roughly how much do you spend on electricity — monthly or quarterly?”
(If needed: “Most programs make sense when it’s at least around $100/month or $300/quarter.”)“Is the roof tile or tin?”(If tile) “Terracotta or concrete?”“Single storey or double storey?”“Any shading on the roof — trees or anything blocking the sun?”“How long have you been at the property?”“And there’s no ‘for sale’ sign out the front, is there?” (light + funny)“Is the property under your name — not under a business or trust or anything like that?”“Is it just you on the title, or a partner as well?”“Combined income under $210k before tax last financial year — would that be the case?”“Do you know if the property’s under about $3 million value?”
MASTER AGED LEAD SCRIPT (SOLAR + BATTERIES)
Victoria Aged Leads | Aged Enquiry Callback Script
Goal: Qualify fast → Get bill → Book appointment
Tone: Friendly, local, no-pressure Aussie vibe
Time: Under 7 minutes
👋 1) OPENER — “Quick Buzz About Cutting Your Bill Down”
“Hey, is this [NAME]?”
(If yes)
“G’day mate, it’s [YOUR NAME] here from [COMPANY].
You looked into solar a while back, yeah?
Just giving you a quick buzz because power prices have gone up again — but with the latest rebates, a lot of homes are now cutting their bills right down — sometimes close to zero — without paying a cent upfront.
Mind if I ask you a couple of quick ones just to see if your place still qualifies?”
✅ If yes → continue
If hesitant → “No worries at all, I’ll be super quick — promise.”
✅ 2) TIME / PERMISSION (OPTIONAL BUT POWERFUL)
“Before we dive in — are you good for a quick 3–5 minute run-through now, or is it a bad time?”
If they’re busy:
“No stress at all — how much time have you got?”
(or schedule a call back)
⚡ 3) QUICK QUALIFY QUESTIONS (START BROAD)
✅ Must-ask (works for both solar & batteries)
“First one — do you already have solar panels on the roof?”
➡️ This is the fork.
Also ask:
🚦 4) FORK IN THE ROAD
✅ PATH A: THEY ALREADY HAVE SOLAR (Battery-focused)
🔋 Battery Qualifying Flow
“Perfect — that’s exactly what I was hoping to hear.”
“So really this is about helping you stop giving your power away to the grid for bugger-all, and instead storing it to use at night.”
Ask (keep it natural):
✅ Then bridge into your existing battery hook:
💡 Battery Hook / Bridge
“Awesome, cheers for that.
From what you’ve told me, it sounds like you could qualify for one of the new battery programs.
Basically, instead of selling your solar back to the grid for a few cents, you store it and use it yourself — which can wipe out your power bill altogether.
And the best bit? You can get started for $0 upfront with a 0-interest plan.”
✅ PATH B: THEY DON’T HAVE SOLAR YET (Solar + Battery-focused)
☀️ Solar Qualifying Flow (from your solar script)
“No worries — you’re actually in a good spot then, because solar + a battery is where people are seeing the biggest savings.”
Ask these:
💰 Savings + motivation
🧾 Bill spend (minimum qualifier)
🏠 Property + roof suitability
✅ If shading issue:
“No worries — still worth checking. Worst case, if it’s too shaded, we’ll just save you the hassle and won’t go ahead.”
📍 Stability / ownership vibe-check
🎯 Rebate qualification questions (keep conversational)
“Have you heard much about the rebates going on at the moment?”
“All good — specialist can explain properly, I just need to check a couple quick qualifiers:”
💡 Solar + Battery Hook / Bridge
“Beautiful — based on what you’ve told me, it definitely sounds like solar could work for you,
and adding a battery is what helps you keep the savings going when the sun goes down — especially with how power pricing’s going.”
✅ 5) BILL REQUEST (FOR BOTH PATHS)
“Now, before your appointment, our energy specialist just needs a look at your power bill —
that way they can work out what system size (and battery size) would actually make sense for your place.
Easiest way is just to snap a photo of the first page of your latest bill — the one that shows your usage and total cost.
You can send it by text, WhatsApp or email — whatever’s easiest for ya.
I’ll flick you a message right after this with the details.”**
✅ If they hesitate:
“It’s just so they don’t waste your time recommending something that doesn’t stack up.”
✅ 6) APPOINTMENT TRANSITION (NO BOOKING DETAILS)
“Too easy — next step is just a quick consult with the specialist.
They’ll run the numbers properly, show you exactly what it’d look like for your place, and answer any questions.
If you’re home at the time, they may do a quick video look-around just to check the switchboard and where everything would go — saves a second visit later.”
✅ 7) SOFT CLOSE / FUTUREPACE
“Now — there’s no obligation to go ahead, obviously…
but if the numbers made sense and it would genuinely save you money, would you be open to moving forward?”
If yes:
“Perfect — that’s all we need.”
If maybe:
“Totally fair — that’s what the consult is for, just to see if it actually stacks up.”
✅ 8) WRAP-UP (CLEAN + FRIENDLY)
**“Sweet — you’re all set.
I’ll send you that message now — just flick through a quick photo of the power bill when you can, and we’ll take it from there.
Any questions before I let you go, mate?”**
✅ MINI CHEAT SHEET (FOR YOU / TEAM)
If they HAVE solar → your “battery angle”
✅ Store your own power instead of selling to grid
✅ Night savings + blackout protection
✅ $0 upfront / interest-free option
✅ Bill photo required to size battery properly
If they DON’T have solar → your “solar + battery angle”
✅ Solar reduces daytime costs
✅ Battery carries savings into night
✅ Roof + shading + ownership + rebate qualifiers
✅ Bill photo confirms viability + sizing
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ··· in the right corner or using a keyboard shortcut (
CtrlP
) instead.