⚡️ Objection Matrix & Rebuttal Guide — Total Solar Energy Solution

Primary Close Goals:

1️⃣ Get the Sale (Application or Deposit) 2️⃣ Get the Approval (Finance check) 3️⃣ Book a Follow-Up (Next call scheduled within 24–48 hrs)

💍 1. “I need to talk to my partner / spouse first.”

“Not a problem mate — happy wife, happy life, ey? 😄

Look, all we’re doing today is getting your approval done for the payment plan, because honestly, I’m not sure you’d be approved just yet.

I’d hate for you to go and tell your wife about this, get her all excited about saving on power, then come back to me, we complete your application, and you guys get declined.

You know what I mean? So why don’t we do this 👇

Let’s do your approval now, make sure we get the ✅ green light, then I can give you a call later when you’re with your wife, go through the quote together, and I’ll answer any of her questions on the spot.

Sounds fair enough? 😎”

🤔 2. “I just want to think about it.”

“Totally fair — no pressure at all, mate 👍

Just so I know, what is it that you’re hoping to mull over in your head? Is it the battery, the company, or the price?”

(Let them answer — this tells you what’s really holding them back.)

“Gotcha. Well remember, all we’re doing right now is checking if you actually get approved for the 0% plan — it doesn’t lock you in or cost a cent.

Once you’re approved, you’ll know exactly where you stand before you decide anything.

Sounds fair enough? 😊”

💸 3. “It’s too expensive.”

“Totally get that — and honestly, you’re right! These used to be around $40,000, but with the rebates and our plan, it’s now down to about $90 a fortnight (~$45 a week) for the 26.6 kWh Alpha system.

You’re already paying that much every week to the power company — this just means you’re putting it into something you own, not renting energy forever.

Let’s get your approval sorted so we can lock that rebate in before it drops.

Sounds fair enough? 💪”

💰 4. “I’ve seen cheaper elsewhere.”

“Yeah, totally — there’s always someone cheaper, but here’s the thing, mate 👇

Total Solar Energy Solution is one of the only companies in Victoria that:

Some companies might have one or two of those — we’re the only ones that tick all three boxes ✅✅✅

That’s why people go with us — quality gear, real accreditation, and peace of mind.

Let’s get your approval done now and secure your spot while rebates last.

Sounds fair enough? 😎”

🧾 5. “I don’t like finance or payment plans.”

“Fair call, mate — a lot of people feel the same until they realise this plan’s not a normal loan.

There’s no interest, no hidden fees, and no surprises.

It’s basically just splitting your payments — you’re already paying that to your power company, now you’re putting it toward something you’ll own outright.

Or, if you prefer, we can do an upfront payment — all it takes is a 10% deposit today to lock in your rebate spot.

Which one suits you better — the 0% plan or the deposit option?”

🔧 6. “I’m not sure about warranty or reliability.”

“That’s a smart question 👏

The Alpha ESS battery comes with a 10-year performance warranty — meaning after 10 years it still holds at least 80% of its original capacity (under normal use).

On top of that, Total Solar Energy Solution gives you our own 10-year installation warranty — so you’re double covered 🔒

And because we’re Solar Victoria Accredited and have over 153 five-star reviews, you know we’re not going anywhere.

Let’s get your approval done now so we can send you the full warranty pack with your quote.

Sounds fair enough? 👍”

🧑‍🔧 7. “I’m worried about my roof or if it’ll work with my system.”

“Good question — that’s where our tech team comes in 👨‍🔧

They’ll do a virtual inspection — either a quick video call or you can just send a few photos of your setup and your latest power bill.

That way we confirm everything’s compatible before sending the install crew out.

Let’s just get your approval sorted first, then I’ll line up the tech team for the virtual check.

Sounds fair enough? 👌”

💬 8. “Can you send me a quote first?”

“Absolutely mate — I’ve actually got your quote ready right now 📄

We can go through it together while you’re on the line — I’ll show you exactly which battery you’re getting and how it all breaks down.

Then, once we’ve looked at it together, we’ll get your approval done so you’re officially locked in for the rebate and 0% plan.

Sounds fair enough? 😄”

⏰ 9. “We’ll wait till next year.”

“Yeah, totally — but here’s the tricky part ⏳ Every quarter you wait means a few hundred bucks straight to the power company, and the rebate’s stepping down every year.

If you do the approval now, you’ll lock in your rebate and pricing — we can even delay install if you want.

Let’s just get the approval done and hold your slot.

Sounds fair enough? 🙌”

❗ 10. “I don’t think I’ll qualify.”

“That’s fair — most people think that at first. But this approval’s just a simple eligibility check, not a hard credit hit, and it doesn’t affect your score at all.

Let’s just check it — takes two minutes and at least then you’ll know for sure.

Sounds fair enough? 😉”

🏁 FINAL CLOSE OPTIONS

✅ If ready to go:

“Perfect! Grab your licence, we’ll do the quick approval check now and lock in your rebate.”

💳 If paying upfront:

“Awesome — we’ll process a quick 10% deposit now to hold your rebate and install spot.”

📅 If they still want to wait:

“No worries at all — let’s lock in a quick 10-minute check-in tomorrow so we can finalise everything once you’ve had a chat. Cool?”