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Aged Lead Script

☀️ Battery Callback Script (Victoria Aged Leads)

Goal: Book the appointment and get the power bill before the call. ​Tone: Friendly, local, no-pressure — like you’re chatting with a mate. ​Length: Under 7 minutes total.

👋 1. Opener – “Cut Your Bill to Zero Without Paying a Cent Upfront”

“Hey, is this [Name]? G’day mate, it’s [Your Name] here from [Company Name]. You looked into solar a while back, yeah? Just giving you a quick buzz ‘cause power prices have gone up again — but the new battery rebates mean heaps of homes are now cutting their bills down to zero, without paying a cent upfront.
Mind if I ask you a couple of quick ones to see if your place still qualifies?”
(If they say yes → move on. If no → “No worries, I’ll be real quick, promise.”)

⚡ 2. Quick Questions

“Do you already have solar panels on the roof?” “Do you remember roughly how much your last power bill was?” “Are you the homeowner?” “What’s your address?” (so we can check your area for rebates) “Do you get many blackouts where you are?” “Are you home mostly during the day, or more in the arvo and night?” “If it saved you money, would you look at an interest-free payment plan?”
💬 Keep it natural — like you’re just having a yarn.

💡 3. Bridge to the Hook

“Awesome, cheers for that. From what you’ve told me, it sounds like you could qualify for one of the new battery programs. Basically, instead of selling your solar back to the grid for a few cents, you store it and use it yourself — which can wipe out your power bill altogether.
And the best bit? You can get started for $0 upfront with a 0-interest plan.”

🧾 4. Set Up for Bill + Appointment Prep

“Now, before your appointment, our energy specialist just needs a look at your power bill — that way they can work out what size battery would actually make sense for your place.
Easiest way is just to flick through a photo of your latest bill — you can send it by text, WhatsApp, or email, whatever’s easiest for ya.
I’ll send you a message right after this with our number and email — just snap a quick pic of the first page that shows your usage and total cost, and we’re good to go.”
(Pause for response — reassure them it’s simple.)
“That just helps the specialist make sure you’re not wasting time on something that doesn’t stack up.”

🎥 5. Book the Appointment (With Home/Virtual Check Mention)

“Now, the next step’s nice and simple. I’ll get you booked in with one of our energy specialists. They’ll go through everything, show you how it works, and if you’re home at the time, they might do a quick virtual look-around on video — just to grab a few screenshots of your switchboard and where the battery might go. Saves a second visit later.
What day works better for you — tomorrow arvo or the next day?”
(Offer two options. Lock it in and confirm name, number, and email.)

📅 6. Wrap-Up

“Sweet, I’ve got you down for [day/time]. You’ll get a text or email with the appointment details straight after this. If you can, just flick through that photo of your latest bill when you get the message — that’ll help the specialist prep everything for you.
When they call, just be at home if you can — makes it easier if they want to do a quick video check of your switchboard or install spot.
Other than that, you’re all set. Easy as.”

💪 Tone Tips for the Team

Keep the vibe friendly and confident. “No worries,” “mate,” “too easy” — natural Aussie phrasing.
Don’t sound scripted. Smile, slow down, and talk like you would to a neighbour.
Frame the bill as helpful, not demanding. (“Helps the specialist get the right info” → value, not compliance.)
Emphasise convenience. (“Video call saves another visit,” “we’ll text you the number.”)
Remember: main goal = book + bill, not to explain batteries in detail.
✅ Why This Version Works
Element
Why It’s Effective
Benefit-driven opener
Leads with “cut your bill to zero without paying upfront” — high-impact and relatable.
Soft data request
Asks for the bill conversationally, framed as saving their time.
Visual prep mention
Explains why being home helps — reduces no-shows and confusion.
Low-friction language
“Snap a quick pic” feels easy and casual.
Consistent local tone
Sounds real, not rehearsed — keeps trust intact.
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