02/04/2024
Darrell is absent
Use Pitshanger Lane instead of Holyoake Court.
Check everything before submitting or saving. (e.g.) Court, Lane and Square
29/03/2024
Albert and Chenny are absent
27/03/2024
Porchester Square sofa bed instructions:
26/03/2024
Ealing:
5 set of keys. Blue plastic goes back to the warehouse, 1 in the key safe, 1 on the dining table and the rest in the cleaner storage.
Porchester:
5 set of keys. Blue plastic goes back to the warehouse, 2 in the key safe and all the other keys go in the cleaner storage.
19/03/2024
Maria
Remind laundry to make sure the linens provided are the same as turned over.
18/03/2024
Turno error:
10/03/2024
MOBY
@Alex Tang
Porchester Square
07/03/2024
Assigned Eloise on the 14th clean
Laarnie is absent. Her laptop won’t turn on and still looking for a way to get into work.
06/03/2024
MOBY
informed Maria regarding the window in Holloway
replied o Jessy and updated Alex about Jessy’s message
Live stream down for more than 1 hour but no one said anything.
03/03/2024
Invoice errors: (Sorted by Alex)
Jessy’s expense was not included in her invoice
Should be £ and not $
01/03/2024
For Laarnie and Chenny:
I heard that some of the calls they were in serviced offices so they don't handle the cleaning, in this case we should maybe ask them what or who the office block is called
It's probably not needed to spell out Performant for them, you could say "Performance but a with a T" or something like that if they ask, unless they specifically ask for our details
We also always want to try and grab some details from them rather than leave our details with them, this way we can follow up on it
!!Starting today, we need to bill Holloway Road for the Laundry fee
Use this whenever there are live streaming going on
rtmp://68.183.44.100/live/test
Will’s WiFi - ancientnearbystorycutting
Live streaming not working, needs a new link from Alex.
Laarnie will be coming to work at 8:30 PM as she has to go to church at 6 PM.
28/02/2024
Maria needs to finish up the beddings in Prosper Airbnb as the guests will be arriving at 3 PM.
Holloway Road needs 2 people monitoring the clean, checking videos and photos to make sure that there are no more strands of hair, 2 coffee pods and 2 biscuit for the guests.
Reminder for Laarnie that she will be speaking with Mihaela Sugar tomorrow w/ Alex.
February 27, 2024
Need to send an invitation to Rachel on Jobber via email
Rachel will be pair with Jessy this Thursday, 29th of February in Mr. Will property and Holloway road Airbnb
Rachel will unable to do the jobs on Thursday
Laarnie and Chenny started to call some offices in London and have them listed here:
Adjusted Jessy’s clean from 1PM to 2:30 PM as requested
Assigned cleaners next week
Assign another cleaner for the warehouse if Maria is not available
In order of priority right now:
Jessy
Maria
Rachel (once we onboard her)
Eloise (depends on how her training goes)
Abbie
Molly
Jameilla - Removed from list
Latisha - Removed from list
February 23, 2024
Moby
Vacuum cleaner not being optimal for carpets
rescheduled Maria’s clean on the 23rd Saturday
February 22, 2024
Every Holloway Road clean needs to be done by 2 cleaners and 2 support operators needed to monitor everything. (Share screen in google meet is required)
Force them to do all the tasks especially the final checking (Hair on the sofa or beddings, owner’s requests like coffee pods and biscuits to be laid out)
Take note of the businesses we need to cover:
Shared kitchens -
Take note:
We want to try and target specific commercial customers, specifically small offices, independent gyms and activity centre's, apartment buildings, shared kitchens, co-working spaces
We want to avoid hospitals, anything government owned (museums, hospitals, some gyms/activity centres, schools, etc), large corporate gyms, small shops, restaurants/pubs
February 21, 2024
Notice:
We won’t be using Latisha from now on
Trying different platforms for the leads.
ContactOut is better and will use that one.
February 20, 2024
MOBY
Assign another cleaner for the warehouse if Maria is not available
In order of priority right now:
Jessy
Maria
Rachel (once we onboard her)
Eloise (depends on how her training goes)
Abbie
Molly
Jameilla - Removed from list
Latisha - Removed from list
Jameilla won’t be going back to Will’s place so we won’t be asking her to go there from now on.
February 16, 2024
Moby charged Holloway Road with the laundry
Darrell is absent
Having a meeting with the guys about last night’s call and Facebook messaging stuff
Maria is sick and can’t make it to the warehouse clean today.
Moby Todos:
Support Jessy for Shariq’s clean
Observe and communicate with Alex and Jessy about the Camera testing
Create a report for Shariq’s clean and send it to him once it’s done
Complete the job on Jobber
Create invoice
Monitor the apps or platforms right after until end of shift.
February 15, 2024
MOBY
Assisted Laarni in finishing the Holloway clean report -
Commented on Samantha Hunt’s post on facebook and also sent her a message -Albert
Assisting Laarnie for today’s cleaning- Darrell
Work trial with Makoy and Darrell - Laarnie
Ask the cleaners their time of arrival so if they will be late we can inform the customers ahead of time.
We need to message the customer if we don’t hear from the cleaner 10 minutes before they arrive.
Cleaner error:
Maria mistakenly ended up in Hurlock Street in Islington instead of Hurlock Heights.
We should point out a few things
She ended up at Hurlock Street by accident in Islington which is why she wasn't able to respond to us
We need to apologise, apologise and apologise again and offer him multiple options
Reschedule to another day
Keep the booking for today and time of arrival in 45 minutes
No charge for the clean
WE NEED TO RESPOND TO EVERY MESSAGES IN FACEBOOK AS LONG AS WE KNOW WHAT THE ANSWERS TO THEM!!
-When we get a message, we can post it in the system channel for now.
February 13, 2024
MOBY
Finished the report created by Darrel at Porchester Square -
Commented on Magdalena Krasicka’s post and also sent her a message - Albert
Created report for Porchester Square- Darrell
New invoice update:
close invoice >
without recording a payment
close invoice on Monday
sterling collection invoices > put address
Meeting with the guys:
Dates on the titles should be 00/00/00
Pitshanger lane should be used from now
Update alex on the restocking with details on next visit
Put date and name in the cleaning services
Basic questions/concerns from the cleaners
