Gallery

Performant

Task and project tracker

Cleaners

Checklist Templates (Duplicate for use)

Support Operators

Customers

Inactive Customers

Software & Automation

Meeting Notes

Training program (Airbnb)

Cleaning Supplies

New Business & Marketing

Explore

Calling Cheat Sheet

Scheduling

Notes for cleaners and customers:

CLEANERS -

Jackie:

Availability - 8 hours a day

Flexibility -

James Purnell - 3 hours a day

Monday - Wednesday = Morning

Thursday - Friday = Afternoon

Monday - Friday can be swapped to morning/afternoon (Ask for permission per job basis)

Maria:

Availability - 9am to 1pm

Flexibility - Some (Ask for permission per job basis)

CLIENTS -

Prosper - Can CANCEL/MOVE around if needed

Shariq - Can MOVE around if needed

ZenMaid:

All scheduling

Priority:

Airbnb cleans & outbound customers

Birch Property, Zara Reyes

WhatsApp:

New jobs (Airbnb)

Priority (Check their availability on ZenMaid first and if any jobs can be moved/cancelled)

Jackie

Maria

Jessy

Ask them for their availability to do the job

Include the other jobs they have for that day

Assign them to job

Cleaner cancellation

Immediately contact the other cleaners

Priority (Check their availability on ZenMaid first and if any jobs can be moved/cancelled)

Jackie

Maria

Jessy

Ask them for their availability to do the job

Include the other jobs they have for that day

Assign them to job

IF NO ONE CAN DO IT, LET ME KNOW RIGHT AWAY

Rescheduling other jobs (Prosper & Shariq)

Send them a message to confirm

Messaging has to include JOB DAY/TIME, CLEANER ASSIGNED, ALTERNATIVES (DIFFERENT DAY OR ANOTHER CLEANER)

IF ANOTHER CLEANER

Priority (Check their availability on ZenMaid first and if any jobs can be moved/cancelled)

Jackie

Maria

Jessy

Ask them for their availability to do the job

Include the other jobs they have for that day

Assign them to job

James

NOTIFY JACKIE AND ASK HER IF SHE CAN MOVE JAMES TO MORNING OR AFTERNOON

Messaging outbound customers (Zara)

Read the INTENT of the message

Is it a cancellation? Reschedule? Preference Request? Other?

CONFIRM what is required back to them & CLEAR up possibly vagueness, if needed

ASK CHATGPT TO REWORD THE MESSAGE FOR YOU BEFORE SENDING

PROCESS the request

Turno (

https://turno.com/⁠

Check for new projects every hour (refresh page)

Accept new projects if any

If there is a project > Add it onto the ZenMaid calendar

Ask cleaners if they’re available and assign (Check ZenMaid for their availability - flexible to move or cancel Shariq/Prosper)

Check project dates and cross reference between ZenMaid and Turno

Delete calendar event on ZenMaid if project is missing on Turno

Check in, check out and fill in notes

Mark as checked in

Fill in project notes

Inventory

Restocking if needed

Breakdown of costs with total (cleaning, restocking, fees)

Link to cleaning report on Coda

Mark as complete once completed all of the above

Cleaning Report (

https://coda.io⁠

Date of clean

Cleaner name

Check in/out time

Gif Timelapse of before and after clean

Before/after pictures of each room

Update checklist of what was completed

Breakdown of costs

Link to invoice

Invoice (

https://www.invoice.kitchen/⁠

)

Increment the invoice number

Change date to date of the clean

Update items

Cleaning Services (Which property?)

(Details) Hours of the clean

Restocking (if any)

(Details) What products needed

Restocking fee (if restocking required)

Download invoice and upload to appropriate Coda folder

Discord(If Restocking needed):

Send Amazon links to Discord and how many to buy

Sterling Collective (Ealing):

Hand wash (x3)

⁠

https://www.amazon.co.uk/Baylis-Harding-Jasmine-Blossom-Anti-Bacterial/dp/B071ZZ17DS⁠

⁠

@Alex/@Jess

Next visit: (13th December 2023)

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