Address the issue of the cleaner not following instructions from the remote manager. Consider having Makoy handle this initially to avoid changing multiple variables simultaneously (cleaner candidate and operations candidate).

Explore using a timeline instead of a checklist for tasks.

Ensure that the WiFi is checked and fixed in all areas of the property.

Gather equipment upfront to streamline the cleaning process.

Begin each session with a 5-minute tour of the home, noting any observations in each room and reporting them to the remote manager.

Consider capturing a 3D scan of the home before and after each cleaning session for documentation purposes.

Develop a method to catalog all objects in the home to allow customers to state preferences or track item locations. Determine how this benefits both the customer and the remote manager or cleaner.

Find a solution to prevent the candidate from being overly sensitive to being heard by people in the room, potentially using cameras for monitoring instead of in-person presence.

Address the issue of the phone falling out during operations.

Ensure that the remote manager provides guidance rather than micromanaging the cleaner.

⁠

Welcome & Information

🎵 Put on some lively music! 🎵

Welcome to your cleaning shift! In the next 4 hours, we will thoroughly clean this entire house.

I'll guide you through each step so just follow my voice.

Supplies & Equipment

⁠

Cleaning Supplies⁠

⁠

Put the supplies in a caddy, so we can use them as we move from room to room.

Supplies are stored: xxx

Cleaning Equipment

Vacuum cleaner

Mop & Bucket

Broom & Pan

Duster

Gloves

Microfibre Cloths: Blue, Green, Pink, Yellow (2 of each colour)

Please note colour code for cleaning cloths

⁠

Safety

Wear gloves when using cleaning solutions and washing dishes.

Cleaning Checklist

Remote Manager: Please tick each box as you complete them

Time Sensitive Tasks

Do these immediately upon arrival:

1. Laundry

Collect all used towels from the bathrooms.

Collect dirty kitchen hand and dish cloths.

Collect all used linen (sheets, pillowcases, and duvet covers) from the bedrooms.

Separate laundry into whites and colours.

Ensure the washing machine is completely empty (e.g., no stray items stuck to the top of the barrel).

First Load - Colours:

Wash at 30 degrees on the cotton setting with speed perfect (load should take no longer than 1 hour).

Set a laundry alarm to remind you when the load is done.

Check that the dryer condenser and lint catcher are empty.

Add dryer balls and dryer sheets (if required).

When the laundry alarm goes off, wash your hands, empty the washing machine, and transfer the load to the dryer.

Ensure the duvet cover is buttoned up to prevent bunching.

Double-check the washing machine is completely empty.

Set up the drying rack with garments spaced out for air circulation.

Hang garments or place them in relevant cupboards and drawers.

Dryer:

Set the dryer to the highest heat setting.

Set a dryer alarm to remind you when the load is done.

Second Load - Whites:

Wash at 40 degrees on the cotton setting with speed perfect (load should take no longer than 1 hour).

Reset a laundry alarm to remind you when the load is done.

Repeat the drying process.

2. Dishes & Dishwasher

Load the dishwasher with any dirty dishes, cups, or glasses. Check all rooms for dishes before loading.

Hand wash any hand-painted or crystal items.

Add a dishwashing pod to the dishwasher.

Set the dishwasher to normal or heavy wash depending on the load and turn it on.

Set an alarm to remind you when the dishwasher is done.

Empty the dishwasher and put items back into the kitchen cabinets.

Dry any wet items with a clean dish cloth.

Hand wash and dry any items that are still dirty.

3. Limescale and Grout Cleaning - Kitchen & Bathrooms, Treat Marks on Stove & Oven

Apply grout cleaning solution to dirty bathroom grout and allow it to sit.

Apply Cif with a soft sponge to burnt areas on the stove and oven and allow it to sit.

Apply limescale remover to areas of limescale buildup in the kitchen and bathrooms, such as taps and glass areas.

General Tasks

4. Declutter

Begin by going through each room to remove any clutter. Put away items that are out of place, throw away trash, and organise things neatly.

Remove trash from all rooms.

Empty bins in all rooms.

Wipe inside and outside of the bins with antibacterial spray using a PINK microfibre cloth.

Replace bin liners.

Tie trash bags and place them in the collection area.

5. Dust all rooms

Dust from top to bottom, starting with high surfaces and working your way down. Use a microfibre cloth or a duster to wipe down:

Shelves

Ceiling fans

Light fixtures

Other surfaces

Baseboards

Corners

Dust Bedroom 1 (Use duster and clean dry YELLOW microfibre cloth)

Dust cobwebs on the ceiling and high corners

Dust tops of doors

Dust fans

Dust light fittings, lamps, and switches

Dust picture frames

Dust ornaments

Dust window sills

Dust radiators

Dust along the edges of any bevels on furniture or wall panelling

Dust Bedroom 2 (Use duster and clean dry YELLOW microfibre cloth)

Dust cobwebs on the ceiling and high corners

Dust tops of doors

Dust fans

Dust light fittings, lamps, and switches

Dust picture frames

Dust ornaments

Dust window sills

Dust radiators

Dust along the edges of any bevels on furniture or wall panelling

Dust Living room (Use duster and clean dry YELLOW microfibre cloth)

Dust cobwebs on the ceiling and high corners

Dust tops of doors

Dust fans

Dust light fittings, lamps, and switches

Dust picture frames

Dust ornaments

Dust window sills

Dust radiators

Dust along the edges of any bevels on furniture or wall panelling

Dust Kitchen (Use duster and clean dry GREEN microfibre cloth)

Dust cobwebs on the ceiling and high corners

Dust tops of doors

Dust fans

Dust light fittings, lamps, and switches

Dust picture frames

Dust ornaments

Dust window sills

Dust radiators

Dust along the edges of any bevels on furniture or wall panelling

Dust Bathrooms (Use duster and clean dry PINK microfibre cloth)

Dust cobwebs on the ceiling and high corners

Dust tops of doors

Dust fans

Dust light fittings, lamps, and switches

Dust picture frames

Dust ornaments

Dust window sills

Dust radiators

Dust along the edges of any bevels on furniture or wall panelling

6. Spray & Wipe Bedroom and Living Room Surfaces (Use clean dry YELLOW microfibre cloth)

After dusting, use multi purpose surface spray to clean and disinfect surfaces.

Remove any marks or stains.

For wood surfaces, use wood spray instead of multi purpose spray and dry it using YELLOW microfibre cloth.

Wipe shiny surfaces afterwards with a clean dry yellow cloth to avoid streaks.

7. Clean Glass and Mirror Surfaces in All Rooms (Use clean dry BLUE microfibre cloth)

For framed photos, TV screens, and computer monitors, use glass cleaner on your clean dry BLUE microfibre cloth to avoid streaking.

Spray mirrors with glass cleaner and wipe dry with a microfibre cloth.

Use paper kitchen towels for stubborn streaks.

8. Vacuum or Sweep all rooms

Vacuum carpets and rugs, starting farthest from the entrance and working your way toward it. Use vacuum attachments for edges and corners. For hard floors, sweep or vacuum up loose debris.

Vacuum Bedroom 1

Vacuum Bedroom 2

Vacuum Living room

Sweep or vacuum Kitchen (switch to tile function)

Sweep or vacuum Bathroom (Switch to tile function)

Vacuum Stairs

9. Mop Hard Floors in Bedrooms or Living Room

Mop hard floors using a suitable floor cleaner. Wring out the mop thoroughly to avoid excess moisture on the floor. Use a damp mop rather than a soaking wet one.

10. Spray and Wipe Kitchen Surfaces, Cabinets, and Appliances

Use antibacterial all-purpose cleaning spray & a clean, dry GREEN microfibre cloth.

Spray and wipe down countertops.

Spray and wipe down cabinets.

Spray and wipe tiles/cooker backsplash.

Spray and wipe down all handles – faucet handles, cabinet handles, fridge handles, and door knobs.

Use glass cleaner and wipe the window of the countertop oven with a GREEN cloth.

Shine out any streaks with a dry BLUE cloth.

Spray and wipe the face of the refrigerator with a GREEN cloth.

Shake out the toaster crumbs.

Spray and wipe down the toaster with a GREEN cloth.

Spray and clean the inside of the microwave with a GREEN cloth.

Inside the microwave, lift the spinning plate and wipe it down on both sides, and underneath it.

11. Clean Kitchen Sink

Use Cif to clean inside and around the sink with a GREEN microfibre cloth.

Use Cif and a scrubbing brush on stubborn sink surfaces.

Spray surface spray and shine the taps with a dry cloth.

If the sink is metal, use a dry cloth to shine it up.

12. Dishes

Handwash delicate dishes.

Unpack the dishwasher.

Put away all dishes.

13. Clean / Deodorise drains

Clean and deodorise drains by running hot water, followed by a mug of crystal soda. Add one mug of boiling water, leave for 5 minutes, then flush with hot water.

14. Mop Kitchen Floor

Mop the kitchen floor, avoiding excessive use of cleaning product in the water to prevent build-up.

15. Bedroom Finishing Touches

Return any furniture or items that were moved to vacuum.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.