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Title: Maximizing Efficiency: Low-Code process automation tools for business teams
Enabling waste-free, efficient service automation that values agility, consistency, and reliability

Value Proposition
Core Features and Functionality
Impact and Benefits




Articulate an inspiring vision and goals for your product
Anticipated opportunities {Goals and Objectives}
Key Features and Requirements
> Phases and Releases > Metrics and KPIs
High-Level Timeline {user-centric approach planning: major milestones and phases of your product}


Service.io: Unleash Your Process Power

Product Vision
Purpose: Drive Digitization through low-code process automation tools
Vision Statement: Enabling waste-free, efficient service automation that values agility, consistency, and reliability
Goal: Empower non-technical users to build and deploy automated services, thereby elevating operational efficiency across group-level subsidiaries.
Here's how we elevate operational efficiency:
Reduce Operational Delays
Accelerate New Service Development
Improve service delivery accuracy and completeness
Quickly Respond to Change
Improve Collaboration and Communication
Continuous Process Improvement
Accelerate Digital Transformation

Value Proposition
Enhanced Operational Efficiency
Goal: Optimize operations by reducing manual efforts and streamlining processes to achieve significant time savings and enhance productivity for business teams.
Agility and Adaptability
Goal: Enhance business's agility and adaptability to swiftly respond to ever-changing business needs and drive continuous optimization and improvement
Reliable Standardization
Goal: Establish standardized automation processes that ensure consistency and reliability in business operations.
Improved Customer Experience
Goal: Deliver faster, accurate, and consistent services to elevate customer satisfaction levels.

Core Features and Functionality
Empower non-technical users to build and deploy automated services
Intuitive drag-and-drop functionality and visual workflow builder for easy process design.
Pre-built integration connectors with multi-backend systems for seamless connectivity.
Built-in standard notifications and customizable templates for tailored business needs.
Flexible pre-authorization rules to suit diverse business needs.
Automated testing and deployment tools, along with audit trail and version control for reliability.
Role-based access control for accountability.
SLA management to define, track, and enforce SLAs for process performance.
Real-time collaboration and service management capabilities for streamlined operations.
Virtual assistants and chatbots for enhanced user experiences.
Customer feedback and surveys tools for continuous improvement.


Phases and Releases
Initial rollout
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Phase 1
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Sustainable BPM Solution Vision
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Phase 2
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Product Roadmap
high-level timeline and roadmap
Timeline
1
Beta Release
MVP
Integrations- Centric Logic
Service CRs and Versioning
Service Operations and Catalog Management
Service Offering Management
2019
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2020
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2021
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2022
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2023
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2024
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2025
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2026
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2027
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Beta Release
MVP
Year
TodayFit
⁠

Feature list
1
Stage
Search
Milestones
Feature
KPI
Start
End
Stage
1
Beta Release
Form Builder
Workflow
Deployment Pipelines
Pilot Testing
Sep 1
Jan 31
Launched
2
MVP
3rd party Integrations (function/ processor/ entity)
Customize notifications
Service/Process of Moderated Complexity
Feb 1
Apr 30
Development
3
Integrations- Centric Logic
Pre-Auth
Authority stages
Authority library stage owners
Service/Process of High Complexity
​
4
Service CRs and Versioning
Service Change
Servcie Versioning
Versioning and Change management
​
5
Service Operations and Catalog Management
Service Collaborations
Manage Catalog
Operational Panel
Service Reporting
Operate the service requests
​
6
Service Offering Management
Offering Management
Offering Customizations
Manage the offering configurations
​
There are no rows in this table
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Complexity of Service/Process
⁠
⁠
low complexity = 1, moderate complexity = 2, high complexity = 3
Service Form complexity
integration requirements
Stage Owners
Notifications Customization
integration based pre-authorization rules


KPIs
speed of innovation


Phases and Releases
Outline the planned phases and releases for the IPA product, including:
Initial rollout and pilot testing phases
Iterative development and enhancement cycles based on user feedback
Version releases with new features, improvements, and bug fixes
Metrics and KPIs
Define the key metrics and KPIs (Key Performance Indicators) that will be used to measure the success and impact of the IPA product, such as:
Process efficiency gains (e.g., time saved per transaction, reduced error rates)
Cost savings and ROI (Return on Investment) from automation initiatives
User adoption rates and satisfaction scores
Business outcomes like faster time-to-market, improved customer experience, and increased revenue
Future Strategy and Roadmap
Present the high-level timeline and roadmap for the IPA product's future strategy, including:
User-centric approach planning: Major milestones and phases of product development aligned with user needs and feedback
Planned enhancements, integrations, and new features based on market trends and technological advancements
Expansion plans for scaling the IPA product across departments, subsidiaries, or regions


Vision

Pioneer waste-free, efficient service automation that values exacting specifications, consistency, and reliability.

Aimming to empower our business teams with tools and capabilities, enabling them to design and launch automated processes that cater to the diverse needs of our group-level subsidiaries.



Process mining insights
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