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Product Vision Presentation

Title: Maximizing Efficiency: Low-Code process automation tools for business teams

Service.io

Unleash Your Process Power

Product Vision

Purpose: Drive Digitization through low-code process automation tools
Vision Statement: Enabling waste-free, efficient service automation that values agility, consistency, and reliability
Goal: Empower non-technical users to build and deploy automated services, thereby elevating operational efficiency across group-level subsidiaries.
Here's how we elevate operational efficiency:
Reduce Operational Delays
Accelerate New Service Development
Improve service delivery accuracy and completeness
Quickly Respond to Change
Improve Collaboration and Communication
Continuous Process Improvement
Accelerate Digital Transformation

Value Proposition

Enhanced Operational Efficiency
Goal: Reduce manual effort and streamline processes to achieve significant time savings and enhance productivity for business teams.
Agility and Adaptability
Goal: Enhance flexibility and adaptability to respond to ever-changing business needs and drive continuous optimization and improvement
Consistency and Reliability
Goal: Establish uniformity and accuracy in processes to promote reliability through standardized automation.
Improved Customer Experience
Goal: Deliver faster, accurate, and consistent services to elevate customer satisfaction levels.

Core Features and Functionality

Empower non-technical users to build and deploy automated services
Intuitive drag-and-drop functionality and visual workflow builder for easy process design.
Pre-built integration connectors with multi-backend systems for seamless connectivity.
Built-in standard notifications and customizable templates for tailored business needs.
Flexible pre-authorization rules to suit diverse business needs.
Automated testing and deployment tools, along with audit trail and version control for reliability.
Role-based access control for accountability.
SLA management to define, track, and enforce SLAs for process performance.
Real-time collaboration and service management capabilities for streamlined operations.
Virtual assistants and chatbots for enhanced user experiences.
Customer feedback and surveys tools for continuous improvement.


Phases and Releases

Initial rollout

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Phase 1
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Envisioined BPM Solution

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Phase 2
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Product Roadmap

high-level timeline and roadmap
Milestones Timeline
Beta Release
MVP
Integrations- Centric Logic
Service CRs and Versioning
Service Operations and Catalog Management
Service Offering Management
2019
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2020
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2021
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2022
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2023
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2024
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2025
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2026
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2027
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Beta Release
MVP
Year
TodayFit
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Release Roadmap
Search
Milestones
Feature
KPI
Start
End
Stage
Beta Release
Form Builder
Workflow
Deployment Pipelines
Pilot Testing
Sep 1
Jan 31
MVP
3rd party Integrations (function/ processor/ entity)
Customize notifications
Service/Process of Moderated Complexity
Feb 1
Apr 30
Integrations- Centric Logic
Pre-Auth
Authority stages
Authority library stage owners
Service/Process of High Complexity
Service CRs and Versioning
Service Change
Servcie Versioning
Versioning and Change management
Service Operations and Catalog Management
Service Collaborations
Manage Catalog
Operational Panel
Service Reporting
Operate the service requests
Service Offering Management
Offering Management
Offering Customizations
Manage the offering configurations
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