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Wuzzuf Hiring dashboard 2019

Hiring Teams wants an overview over their hiring funnel performance. Employers wants to get the most out of their plan and hire candidates as fast as possible. The business wants to upsell more product features. Business want to save the cost of the customer support by saving their time supporting employees finding candidates.

Company Wuzzuf

Duration 2 months (2019)

Role UX/UI Designer & Researcher

Role & tasks in the project

Designing the hiring dashboard For the B2B product

Discovery including; competitor research

Gathering feedback internally from stakeholders

Analyzing quantitive user feedback from usage data and NPS

Watching screen recordings on Hotjar to see how customers used the old dashboard

Process

Discovery

Meeting with internal stakeholders  (sales, customer support, data scientists)

Reading customers feedback on our NPS tool

Checking competitor products

Ideation

sketched different solutions to validate them with the PM and the UX lead

meeting with engineers to ensure the solution is feasible

Internal testing

We tested the solution with the customer success team

Usability testing

After gathering CS Feedback developers built the solution, so that me and the UX lead  can test it with customers inhouse

I couldn’t find the early sketches we had for the dashboard during ideation, it was done on pen and paper

Customers feedback from NPS

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when we asked the customers what are the metrics they want to track that was their answer.

how many people applied > interviewed > shortlisted

which job had most applicants

how many jobs got hired

How many CVs i unlocked in total

How many CVs I can still unlock

Solution: Jobs performance Widgets

We introduced Job performance chart where customers can see the overall performancer for all jobs and for each job, how many people applied, viewed, shortlisted, and hired

The change in hiring activity compared to the last period should encourage the  user to unlock more CVs or boost the job on the search which brings value to the business

The table in the second image displays the performance per job for the last 4 posted jobs  4- For each job the user should see the next step (view suggested candidates)

Highlighting suggested candidated in the table save the customer support team from spending time looking for strong candidates for the employer (scoring criteria is defined by data scientists)

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Solution: plan and consumption widget

Our customers wanted to see their plan consumption so they can use their plan wisely. They wanted to see when the plan will expire

They wanted to see what their plan offers them, and whats left

We gave them a quick link to upgrade the plan credits, so they can unlock more CVs

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Solution: activity widget

Activity stream helps the customer justify her/his use for Wuzzuf  It gives the customer quick access to the latest actions performed by their team

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Solution: job tracking from external sources

Employers wanted to know the performance of the job posting on external networks (job boards) like facebook, linkedin, glassdoor and other classified ADs platforms such as craiglist.

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User Testing

We tested the solution with the customers and gave them 3 testing Scenarions

Scenario1:

Your manager wants to evaluate the talent acquisition efforts for the past quarter, how can you help her/him with this through wuzzuf? “ Please check the performance of the Job title X, are you satisfied with the hiring performance, if not what would you do?”

Scenario 2

You’re hiring an Engineering manager , this position is quite hard to find and not so many people applied, what would you do in this sitiuation?

Scenario 3

You have been in vacation for the past week and you want to know what your team has been doing with wuzzuf.com,

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User testing feedback

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Gallery

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