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🚀 Release Notes

12/03/2025

Enhancements
Audience Builder
“Solicitable Fans” added as a segmentation option in the Audience Builder
Issues
Fan search in the platform returns unordered results - Fixed

12/03/2025

SKD Updates
Ignite 3.14.3 - iOS
Issues
Filtered schedule pulling events into the wrong date if the current time is after the start time - Fixed
Videos on the mobile app are not displaying on Poll communications - Fixed

11/19/2025

Issues
Failures when processing data imports - Fixed

11/12/2025

SDK Updates
Ignite 3.14.3 - Android
Enhancements
Platform
Texting notes are now sorted chronologically
Character limit imposed on the Comms Headline in the Comms Builder
FlexPath
Tessitura Integration Pipeline added to FTS Integration Catalogue
Vivenu Integration Pipeline added to FTS Integration Catalogue
New Mobile App
Multi-Day events now split out into individual cards
Increased delivery speed of mobile comms to audiences
Dynamic ShotTracker button added to the Scoreboard Widget
Issues
New Mobile App
Custom tab icons lacked support for light mode/dark mode switching - Fixed

10/29/2025

SDK Updates
SeatGeek V5.0.0. - iOS
Issues
Android SeatGeek SDK Crashing when utilizing the Party Feature - Fixed
New Mobile App
The zip code field in the onboarding flow now allows users to include letters in their zip codes
The Scoreboard widget now defaults the next upcoming game as the first one shown

10/23/2025

Enhancements
Campaigns
Campaign Revenue/Fan Count calculations have been refined and only include primary ticketing transactions, while excluding secondary ticketing transactions
Issues
Unable to exit the audience page using the X button while selecting and using and audience to export fans - Fixed

10/15/2025

Enhancements
Fan Data Platform
Fan Profile
Notes view on the Fan Profile rolled all notes into one list view for a more user friendly format
App Manager
Dark/Light mode switching for the Sponsor Logo app header
Issues
Custom Backgrounds on Forms being dropped after the Form is edited and re-saved - Fixed

10/08/2025

Enhancements
FlexPath UI
FanthreeSixty’s lightweight ticketing integration pipeline has been enhanced to allow for parking data ingestion
Fan Data Platform
Ticketmaster Payment Schedule data
A new audience segmentation is now available which allows users to create audiences based on fans who are compliant/non compliant with their Ticketmaster payment balances.
API Updates
Improved sign-in with better token management across ticketing platforms, reducing double login, white screens, and token mismatches
Issues
Sidearm schedule processor does not support multi-day events - Fixed

10/01/2025

Enhancements
Audiences
Added the ability to export a given fan’s rep assignments when exporting an audience.
Secondary Ticketing
Paciolan ticketing data has been added to the secondary ticketing integration catalogue
Tasks and Reminders
Added the ability to “add reminder” to the “add note” workflow
Issues
Programs filter pills dropdowns disconnect from the UI element when scrolling - Fixed
Automated emails showing incorrect preview image - Fixed
Months listed in the Birthday Month Audience Filter are in alphabetical order - Fixed

09/24/2025

Issues
Comms being allowed to set expire date and time before the scheduled send date and time - Fixed
Certain drop down options in app manager sometimes don’t match the widgets to be displayed - Fixed

09/17/2025

Enhancements
FTS Platform
User Provisioning
The Sales Rep role in the platform has been refined with more appropriate access and restrictions specific to the role within the platform

09/10/2025

Issues
Invalid Ticketmaster account IDs coming from mobile contributor system - Fixed
Unexpected behavior when choosing “Select all” while searching within an attribute in Audience Builder - Fixed
Incorrect reported screen views within app summary - Fixed
Certain widgets do not populate a "Review > Publish changes" pill when adding widget to page in App Manager - Fixed
New Mobile App
Event dates not displaying on the Favorite page - Fixed
://editProfile Deep Link is not supported - Fixed
Filtered Schedule Page doesn’t auto scroll to today’s date when opened - Fixed
Android devices unable to manually swipe through Banner Carousel - Fixed
API Updates
Ignite API 3.13.8 - Android
Update Activity Compose version to 1.10.1 to fix possible crash when clicking the Account Manager FAB on v2 My Events UI, on certain frameworks like Flutter
Ignite API 3.13.2 - iOS
Fix for new Events V2 Hero Card aspect ratio
Fix for multiplatform typo

08/27/2025

Enhancements
Mobile App (New and Legacy)
Users may now manually enter the date they want a comm to be scheduled for instead of having to sort through the calendar to click on the date
Issues
Errors when selecting a single day with the custom date picker on the All Ticket Revenue page - Fixed

08/06/2025

SDK Updates
Ignite 3.13.4 - Android
Enhancements
Email Insights - When users click to view email details they may now see what URLS were clicked and how many fans clicked them
Issues
New Mobile App
Forgot Password workflow doesn't display correct message if account doesn't exist - Fixed
Extra Configurable Button not supported in the MULTI_FEATURE_EVENT_CARD widget - Fixed
Schedule page is blank with no messaging when there are no active or future events - Fixed
Event Favorite Schedule feature display inconsistencies - Fixed

07/30/2025

Enhancements
Audiences
New Audience section for “Fans by Interest”

07/23/2025

Enhancements
⁠
Parent Org
⁠
⁠
Date range filtering, Aggregate filtering, and general UI improvements
New Mobile App
Easily customizable Ticketmaster SDK Theme Colors
Issues
New Mobile App
Google single sign on “return navigation” results in endless load screen on iOS devices - Fixed

07/16/2025

Enhancements
⁠
Customer Loyalty Card
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⁠
Loyalty Card point counts are now filterable by event start and end dates
Tags
Tags are now viewable on comms (texts, forms, emails, etc.) in list views, preventing the need to click into a comm to see the attached tags
New Mobile App
Added ability to easily customize Ticketmaster SDK theme color
Issues
Event preview page is pulling an incorrect name in the Membership Geofence indicator display - Fixed
New Mobile App
Youtube live comm linking results in broken functionality due to unspecified link formatting requirements - Fixed

07/09/2025

Issues
Question comm detail fan lists not loading correctly - Fixed
Uploading sponsored app header is the wrong dimensions - Fixed
New Mobile App
Full roster page name truncation on Android - Fixed

06/12/2025

Issues
Notes loading slowly in the account profile - Fixed
The “From” name in automated emails defaults to the first name in the “Manage Sender” group list - Fixed
New Mobile App
Adding a sponsor section within postman breaks the news widget - Fixed
Filling out additional information when completing initial single sign on through Ticketmaster doesn’t save to the profile - Fixed
No ability to add photos next to fan favorite answer options - Fixed
Inconsistent color variables between Trivia and Poll comms - Fixed
Trivia and Poll mobile comms text overlap with the displayed percentages - Fixed
Incorrect event name sizing on the Non Stat Event Widget - Fixed

06/04/2025

Enhancements
⁠
Secondary Ticketing (Seatgeek)
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⁠
The Secondary Ticketing feature which allows users to see fan ticketing transaction histories has been expanded to include Seatgeek ticketing Data.
Issues
Logging in with Ticketmaster results in an error, or loops the user back to sign in again - Fixed

05/21/2025

Enhancements
FTS Platform
Toast message background colors have been updated to comply with accessibility standards
Parent Org
Scrolling behavior in the Table View and Chart view has been adjusted to be more user friendly
Issues
New Mobile App
Events with no description display a blank widget on Event Details Page - Fixed
Event title not truncating properly on Android devices - Fixed
SSO with Seatgeek not connecting with the VenueNext SDK to carry the original sign in method - Fixed
Events without an image associated with it are not showing the Placeholder asset on the Fan Journal view - Fixed
The New Conversations button is active despite fans not having a phone number - Fixed

05/14/2025

Issues
New fan representative segmentations showing the rep’s internal UUID instead of their name - Fixed

05/07/2025

Issues
Polls/Trivia comms are successful upon first submission, but subsequent attempts result in a failure with a toast message - Fixed
New Mobile App
Organizations with no fan favorite questions during the new fan sign up process will encounter a blank screen where the fan favorite screen usually lives - Fixed

04/23/2025

Enhancement
Fan Link sync job has been enhanced with greater memory efficiency and increased fault tolerance

04/16/2025

Issues
Unexpected errors when walking through the Add New Fan workflow - Fixed
New Mobile App
New mobile app is forcing users to log in every time they open the app - Fixed

04/09/2025

SDK Updates
Cue Audio (3.10.2 iOS / 3.19.1 Android)
Issues
New Mobile App
Video replay function doesn’t work properly - Fixed

04/02/2025

Issues
New Mobile App
Android button bar widgets with two or less buttons present a visual glitch - Fixed
Soccer Box Score widget sizing causes some information to be cut off - Fixed

03/26/2025

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Secondary Ticketing (Ticket Exchange)
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⁠
On the fans profile, users may now see the transaction view, which displays all tickets purchased by the fan, including exchanges, returns, and other activity. This data is presented in a sortable table. This feature is limited to Ticketmaster ticketing data for now.
Subscription Management (Forms and Imports)
Fans may now opt to receive communications/solicitations from form templates that the user may send to them
Users may now import a fan data file to manage fan solicitation statuses

03/12/2025

Enhancements
New Mobile App
New Mobile App can now utilize accessible content controls
Issues
Package data mappings are not changing when switching from one mapping page to another - Fixed

03/19/2025

Issues
Live Event Details page displaying outdated stats - Fixed
New Mobile App
Continue bottom cut off on the initial FanCam onboarding page - Fixed
Android launch screen background images containing blank spaces - Fixed

03/05/2025

Enhancement
Programs
Programs backend service has been enhanced with faster record fetching capabilities. Adding customers to a Campaign from a program is now faster
Issues
Account rep segmentation not switching between “any” and “all” correctly - Fixed
Bulk relationship management not assigning relationships to all fans in an audience - Fixed
Rep leads dropping when changing their assignment type in a program - Fixed
Adding bulk notes doesn’t add notes to fan profiles or to overall touchpoints - Fixed

02/26/2025

Enhancements
Hockey Tech
Support for custom text in goal notifications now provided
Issues
Campaigns
Conversion percentage incorrect when adding an audience to a Campaign - Fixed
Bulk Texting
Error message when attempting to view the info/insights page for previously sent messages - Fixed
Email
Unsubscribe button at the bottom of sent emails not centered - Fixed

02/12/2025

Enhancements
Campaigns
Minor UI Enhancements
Allow packages to be clickable s well as events
Allow for right click options for events and packages (opens in a new tab, new window, etc.)
Fix “More Filters” so when fully deselecting one filter type, it drops from back end calls
New Mobile App
Add Captcha to onboarding flow when signing up with Email
The Programs Page from the legacy app is now inactive in the new mobile app
Programs
Rep/Fan relationships now allows for bulk updating instead of only allowing individual updates
Issues
Clicking “Go to app manager” from the Not Placed section of the Sponsor detail page leads to a 404 page - Fixed
New Mobile App Issues
iOS
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Android
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Fancam overlay doesn't display on the 'picture preview' - Fixed

02/05/2025

Enhancements
Campaigns
Ticket Package Associations
In campaigns, users are now able to select events to see the various ticket packages with associated revenue. Simply click the event to see the ticket package and revenue breakdown. This includes the following enhancements:
Display Event type/date associated with individual single game events
Update UI to allow for events to be clickable
Add ticket breakdown by package/non package ticket for single game events
Retitle “Single Event Tickets” to remove hyphen
Standard Audiences
New Standard Audience created - (Fans by Interest)
New Mobile App
Captcha has been added to the Sign Up by Email flow
Issues
1 to 1 Texting - The user input field does not auto scroll when entering text, forcing the user to manually scroll - Fixed

01/29/2025

SDK Updates
Ignite API - 3.10.1 - Android
Enhanced Safetix 2.0 encryption
Safetix 1.0 extension to 3rd Party Allocation ticket platforms
Host Upgrades beta offering for designated client testing
3rd Party Event updates for ticket display requirements in Maryland & Minnesota.
Introduction of Microflex market transfer (SE, DK, BE, ZA, AT, DE, NO, FI, NL, CZ, PL, CH, ES, UAE)
Expanded automation testing for stability global coverage
Parity with iOS for beta edit "assign" feature clients
Parity with iOS for Country Code selector
Various fixes for issues like incorrect purchase times, missing translations, event loading errors, and UI improvements
Enhancements
HockeyTech Mobile Stats Integration
FanThreeSixty now supports Live Stats and Scoring API from HockeyTech

01/22/2025

Enhancements
Live Entertainment Standard Audiences for Multi Use Venues
A new Audience group called Fans by Interest has been created, containing the following standard audiences:
Family Event - (Includes fans that have purchased a ticket for or have indicated a preference for attending kid-friendly events)
Concerts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a music event)
Sports - (Includes fans that have purchased a ticket for or have indicated a preference for attending a sporting event)
Arts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a theater event)

01/15/2025

Issues
SFTP Connected Audience Exports are no longer displaying the Audience name in the created .zip file - Fixed

01/08/2025

Enhancements
⁠
Parent Org
⁠
⁠
Fanbase growth metric has been updated with enhanced accuracy
Issues
New Mobile app schedule spins and and doesn’t load more events - Fixed

12/18/2024

Enhancements
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Fan List/Audience/Programs Filters
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Users may utilize filters (and quick filters) to refine their search within Fan Lists, Programs, and Audiences! Check out the Knowledge Center article
here
⁠
for more information.

12/11/2024

Enhancements
Refactored activity addition and backend logic for general performance and scalability improvements.

12/05/2024

⁠
Relationship Management
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Managers may now manage assigned relationships between reps and fans in the platform! Check out the Knowledge Center article
here
⁠
for more information.

11/14/2024

Enhancements
Flag football and Beach volleyball are now options under followed teams in Highschool Apps
Issues
Performance issues when calling to fetch Twilio conversations - Fixed
Activity conversion rate not date specific - Fixed
Comm builder work reverts to placeholder content when returning to page - Fixed

11/06/2024

Issues
Emails being send early due to activation times being early in the day - Fixed
Event Start Date and Time not translating to UTC - Fixed

10/30/2024

Issues
Issue resulting in an error when loading Form Fan Lists - Fixed
Issue with bulk texts sending to an audience which is not configured as default - Fixed
Issue with phone numbers being created in Twilio but not in the FanThreeSixty Platform - Fixed

10/23/2024

Issues
Search bar functionality in the platform has increased accuracy
Issues with notifications for START_OF_EVENT and END_OF_EVENT stats - Fixed
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