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🚀 Release Notes

04/08/2026

Enhancements

Platform

Email Builder

Added support for tagging emails before sending

Forms

Fields added for Terms of service and Privacy Policy on texting signup form template

App Manager

Added support for Alt Text for Mobile App banners and Sponsors

Issues

Trending line in the Fan Data Platform overlaps with the navigation bar - Fixed

04/01/2026

Enhancements

Platform

Comms and Banners now support Gifs

New Mobile App

SDK Updates

iOS Ticketmaster SDK Update - 3.16.1

Issues

Retargeting Fans from forms doesn't display fans within fan list - Fixed

Editing Forms interest box does not save changes - Fixed

03/25/2026

Enhancement

Platform

Added the ability to bulk unassign relationships from sales representatives

Improved search functionality in the Email Builder

Flexpath

Added Ticket Package information to

Tickets.com⁠

data ingestion pipeline

03/18/2026

Enhancements

New Mobile App

SDK Updates

iOS SeatGeek SDK Update - v5.3.0

03/12/2026

Enhancements

Platform

Email Builder

Draft mode now supported

Various general UI and performance enhancements

New Mobile App

ShotTracker

Individual player stats now embedded on the Roster Widget

Shareable URL for current game now available

Issues

Platform

Email Builder

Saving the current template removes the template name - Fixed

Save Current Template option greyed out while editing a template during the email creation workflow - Fixed

Email Preview not working - Fixed

Email Builder allows for sending emails without a subject - Fixed

03/04/2026

Enhancements

Platform

Programs

The program creation workflow has been enhanced to be easier, faster, and less repetitive. This includes:

Improved Team management

Enhanced Quota logic

Enhanced assignment logic (Automatic random vs. manual assignment)

General UI Improvements

Workflow templates

Flexpath

Showpass Integration via Webhook added to the integration catalogue

Issues

Issue creating Audiences from certain form responses - Fixed

02/26/2026

Enhancements

Platform

Distance to venue now able to be shown in kilometers instead of miles

New Mobile App

iOS Base version updated to 17

SDK Updates

iOS SeatGeek SDK Update - v5.2.0

iOS Ticketmaster SDK Version Update - Release 3.16.0

Android Ticketmaster SDK Version Update - Release 3.16.0

Issues

New Mobile App

Team picker content overlap during onboarding workflow - Fixed

02/11/2026

Enhancements

Platform

Forms

Custom Forms response fields now can be toggled to required or not required

Communications and push notifications processing times have been have been reduced

New Mobile App

Vertical videos not showing correctly in the app - Fixed

02/04/2026

Enhancements

Platform

Updated Email Builder

Existing templates unable to be saved - Fixed

Issues

Platform

When viewing the event start date/end date in the platform, the formatting of the date is inconsistent depending on when/where it is located - Fixed

01/28/2026

Enhancements

Platform

Updated Email Builder

The Email Builder in the platform has been enhanced with upgraded UI functionality, more user friendly draft saving, and template functionality with template building and template saving with a saved template repository

The template repository has been further enhanced with reverse date template sorting

SDK Updates

Android TM SDK Version 3.15.0

iOS TM SDK Version 3.15.0 (Ignite 1.18.0)

New Mobile App

The mobile app has been recompiled to support 16kb memory page sizes

Issues

Platform

Imports not showing the correct number of fans - Fixed

Email Builder

Template Subject lines are locked if saved with a subject like already filled out - Fixed

01/21/2026

Enhancements

Platform

Improved the workflow for selecting random fans in a Fan List by adding additional options (e.g., “Save as Audience”) after selecting “Retargeting,” to ensure consistency with other areas of the platform.

Flexpath UI

Users may now download a file containing failed upload records for resubmission

New Mobile App

The comm builder will now auto tag sponsors based on the sponsor toggle

Issues

Platform

RFM metrics (particularly monetary_score) included all fan-ticket transactions where a purchase or purchase second hand was made - Fixed

New Mobile App

Mobile communications description not showing in the platform preview

01/14/2026

Enhancements

Platform

Conversations Histories of other reps are now able to be seen by other users in the platform

Cue Audio

Users can now produce a QR code using a deep link to boost participation for the smartphone light shows. This feature will allow users who have the app installed as well as users who do not, to participate in the synchronized light shows.

SDK Updates

iOS Cue Audio SDK V. 3.11.6

Android Cue Audio SDK 3.30.3

Issues

New Mobile App

The Full Schedule view in the mobile app doesn’t always auto-scroll as expected - Fixed

Paging within the mobile app sometimes doesn’t load additional media entries as expected - Fixed

Poll Communications not displaying attached videos within the app - Fixed

When trying to change password via the profile settings page, if the user clicks on the forgot password option, the screen to move forward in the process populates BEHIND the current page - Fixed

Unable to load additional past events in the schedule view - Fixed

Push notifications unable to be configured to pull in custom icons - Fixed

Platform

Users sometimes unexpectedly logged out of the platform when visiting the app manager page due to an expired token - Fixed

12/03/2025

Enhancements

Audience Builder

“Solicitable Fans” added as a segmentation option in the Audience Builder

Issues

Fan search in the platform returns unordered results - Fixed

12/03/2025

SKD Updates

Ignite 3.14.3 - iOS

Issues

Filtered schedule pulling events into the wrong date if the current time is after the start time - Fixed

Videos on the mobile app are not displaying on Poll communications - Fixed

11/19/2025

Issues

Failures when processing data imports - Fixed

11/12/2025

SDK Updates

Ignite 3.14.3 - Android

Enhancements

Platform

Texting notes are now sorted chronologically

Character limit imposed on the Comms Headline in the Comms Builder

FlexPath

Tessitura Integration Pipeline added to FTS Integration Catalogue

Vivenu Integration Pipeline added to FTS Integration Catalogue

New Mobile App

Multi-Day events now split out into individual cards

Increased delivery speed of mobile comms to audiences

Dynamic ShotTracker button added to the Scoreboard Widget

Issues

New Mobile App

Custom tab icons lacked support for light mode/dark mode switching - Fixed

10/29/2025

SDK Updates

SeatGeek V5.0.0. - iOS

Issues

Android SeatGeek SDK Crashing when utilizing the Party Feature - Fixed

New Mobile App

The zip code field in the onboarding flow now allows users to include letters in their zip codes

The Scoreboard widget now defaults the next upcoming game as the first one shown

10/23/2025

Enhancements

Campaigns

Campaign Revenue/Fan Count calculations have been refined and only include primary ticketing transactions, while excluding secondary ticketing transactions

Issues

Unable to exit the audience page using the X button while selecting and using and audience to export fans - Fixed

10/15/2025

Enhancements

Fan Data Platform

Fan Profile

Notes view on the Fan Profile rolled all notes into one list view for a more user friendly format

App Manager

Dark/Light mode switching for the Sponsor Logo app header

Issues

Custom Backgrounds on Forms being dropped after the Form is edited and re-saved - Fixed

10/08/2025

Enhancements

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