The Secondary Ticketing feature which allows users to see fan ticketing transaction histories has been expanded to include Seatgeek ticketing Data.
Issues
Logging in with Ticketmaster results in an error, or loops the user back to sign in again - Fixed
05/21/2025
Enhancements
FTS Platform
Toast message background colors have been updated to comply with accessibility standards
Parent Org
Scrolling behavior in the Table View and Chart view has been adjusted to be more user friendly
Issues
New Mobile App
Events with no description display a blank widget on Event Details Page - Fixed
Event title not truncating properly on Android devices - Fixed
SSO with Seatgeek not connecting with the VenueNext SDK to carry the original sign in method - Fixed
Events without an image associated with it are not showing the Placeholder asset on the Fan Journal view - Fixed
The New Conversations button is active despite fans not having a phone number - Fixed
05/14/2025
Issues
New fan representative segmentations showing the rep’s internal UUID instead of their name - Fixed
05/07/2025
Issues
Polls/Trivia comms are successful upon first submission, but subsequent attempts result in a failure with a toast message - Fixed
New Mobile App
Organizations with no fan favorite questions during the new fan sign up process will encounter a blank screen where the fan favorite screen usually lives - Fixed
04/23/2025
Enhancement
Fan Link sync job has been enhanced with greater memory efficiency and increased fault tolerance
04/16/2025
Issues
Unexpected errors when walking through the Add New Fan workflow - Fixed
New Mobile App
New mobile app is forcing users to log in every time they open the app - Fixed
04/09/2025
SDK Updates
Cue Audio (3.10.2 iOS / 3.19.1 Android)
Issues
New Mobile App
Video replay function doesn’t work properly - Fixed
04/02/2025
Issues
New Mobile App
Android button bar widgets with two or less buttons present a visual glitch - Fixed
Soccer Box Score widget sizing causes some information to be cut off - Fixed
On the fans profile, users may now see the transaction view, which displays all tickets purchased by the fan, including exchanges, returns, and other activity. This data is presented in a sortable table. This feature is limited to Ticketmaster ticketing data for now.
Subscription Management (Forms and Imports)
Fans may now opt to receive communications/solicitations from form templates that the user may send to them
Users may now import a fan data file to manage fan solicitation statuses
03/12/2025
Enhancements
New Mobile App
New Mobile App can now utilize accessible content controls
Issues
Package data mappings are not changing when switching from one mapping page to another - Fixed
03/19/2025
Issues
Live Event Details page displaying outdated stats - Fixed
New Mobile App
Continue bottom cut off on the initial FanCam onboarding page - Fixed
Programs backend service has been enhanced with faster record fetching capabilities. Adding customers to a Campaign from a program is now faster
Issues
Account rep segmentation not switching between “any” and “all” correctly - Fixed
Bulk relationship management not assigning relationships to all fans in an audience - Fixed
Rep leads dropping when changing their assignment type in a program - Fixed
Adding bulk notes doesn’t add notes to fan profiles or to overall touchpoints - Fixed
02/26/2025
Enhancements
Hockey Tech
Support for custom text in goal notifications now provided
Issues
Campaigns
Conversion percentage incorrect when adding an audience to a Campaign - Fixed
Bulk Texting
Error message when attempting to view the info/insights page for previously sent messages - Fixed
Email
Unsubscribe button at the bottom of sent emails not centered - Fixed
02/12/2025
Enhancements
Campaigns
Minor UI Enhancements
Allow packages to be clickable s well as events
Allow for right click options for events and packages (opens in a new tab, new window, etc.)
Fix “More Filters” so when fully deselecting one filter type, it drops from back end calls
New Mobile App
Add Captcha to onboarding flow when signing up with Email
The Programs Page from the legacy app is now inactive in the new mobile app
Programs
Rep/Fan relationships now allows for bulk updating instead of only allowing individual updates
Issues
Clicking “Go to app manager” from the Not Placed section of the Sponsor detail page leads to a 404 page - Fixed
New Mobile App Issues
iOS
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Android
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Fancam overlay doesn't display on the 'picture preview' - Fixed
02/05/2025
Enhancements
Campaigns
Ticket Package Associations
In campaigns, users are now able to select events to see the various ticket packages with associated revenue. Simply click the event to see the ticket package and revenue breakdown. This includes the following enhancements:
Display Event type/date associated with individual single game events
Update UI to allow for events to be clickable
Add ticket breakdown by package/non package ticket for single game events
Retitle “Single Event Tickets” to remove hyphen
Standard Audiences
New Standard Audience created - (Fans by Interest)
New Mobile App
Captcha has been added to the Sign Up by Email flow
Issues
1 to 1 Texting - The user input field does not auto scroll when entering text, forcing the user to manually scroll - Fixed
01/29/2025
SDK Updates
Ignite API - 3.10.1 - Android
Enhanced Safetix 2.0 encryption
Safetix 1.0 extension to 3rd Party Allocation ticket platforms
Host Upgrades beta offering for designated client testing
3rd Party Event updates for ticket display requirements in Maryland & Minnesota.
Introduction of Microflex market transfer (SE, DK, BE, ZA, AT, DE, NO, FI, NL, CZ, PL, CH, ES, UAE)
Expanded automation testing for stability global coverage
Parity with iOS for beta edit "assign" feature clients
Parity with iOS for Country Code selector
Various fixes for issues like incorrect purchase times, missing translations, event loading errors, and UI improvements
Enhancements
HockeyTech Mobile Stats Integration
FanThreeSixty now supports Live Stats and Scoring API from HockeyTech
01/22/2025
Enhancements
Live Entertainment Standard Audiences for Multi Use Venues
A new Audience group called Fans by Interest has been created, containing the following standard audiences:
Family Event - (Includes fans that have purchased a ticket for or have indicated a preference for attending kid-friendly events)
Concerts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a music event)
Sports - (Includes fans that have purchased a ticket for or have indicated a preference for attending a sporting event)
Arts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a theater event)
01/15/2025
Issues
SFTP Connected Audience Exports are no longer displaying the Audience name in the created .zip file - Fixed