FanThreeSixty - Release Notes

Audience Catalog

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🚀 Release Notes

12/18/2024

Enhancements

⁠

Fan List/Audience/Programs Filters⁠

⁠

Users may utilize filters (and quick filters) to refine their search within Fan Lists, Programs, and Audiences! Check out the Knowledge Center article

here⁠

for more information.

12/11/2024

Enhancements

Refactored activity addition and backend logic for general performance and scalability improvements.

12/05/2024

⁠

Relationship Management⁠

⁠

Managers may now manage assigned relationships between reps and fans in the platform! Check out the Knowledge Center article

here⁠

for more information.

11/14/2024

Enhancements

Flag football and Beach volleyball are now options under followed teams in Highschool Apps

Issues

Performance issues when calling to fetch Twilio conversations - Fixed

Activity conversion rate not date specific - Fixed

Comm builder work reverts to placeholder content when returning to page - Fixed

11/06/2024

Issues

Emails being send early due to activation times being early in the day - Fixed

Event Start Date and Time not translating to UTC - Fixed

10/30/2024

Issues

Issue resulting in an error when loading Form Fan Lists - Fixed

Issue with bulk texts sending to an audience which is not configured as default - Fixed

Issue with phone numbers being created in Twilio but not in the FanThreeSixty Platform - Fixed

10/23/2024

Issues

Search bar functionality in the platform has increased accuracy

Issues with notifications for START_OF_EVENT and END_OF_EVENT stats - Fixed

The Conversations page automatically opening the newest conversation - Fixed

Image widget size calculate preventing the image widget from being displayed - Fixed

10/16/2024

SDK Updates

Android TM SDK Update (Release 3.8.3)

Crash fixes for 3 of top crash scenarios.

Status for "Assign" bug fix

Country Code handling fix

10/09/2024

Issues

Bulk text color consistency issue when adding a campaign - Fixed

Word wrapping issue for accounts with long names - Fixed

All Profile Data source records missing first name issue - Fixed

“All Team Event List” missing from events in Platform - Fixed

10/02/2024

Enhancements

⁠

Campaigns⁠

⁠

The Campaigns feature in the platform has been enhanced to include the ability to add Bulk texts and Automated emails as full activities. Check out the Knowledge CenteIsr article

Here!⁠

⁠

Image Widget Refactor

The Image widget in the mobile app now supports different sizes of images.

Audiences

Audience Insight tracking mobile communication engagement rates over the last 365 days has been enhanced for greater accuracy.

SDK Updates

Ticketmaster Ignite SDK 3.8.3 (iOS)

Fix for SportXR, Microflex showing old Host login

Fix for SportXR refreshed as a different user error

Ticketmaster Ignite SDK 3.8.2 (Android)

Removed "Error retrieving transfer" message if you do not have transfers set up

Fixed bug where venue info wasn't showing on "my tickets" screen

Fixed crash that can happen if your app has "allowBackup" set to false in the manifest

Issues

Android

Stability issues related to recent android crashing - Fixed

Tracking Touchpoints

Missing touchpoint data in teams activity page - Fixed

Ticketing Revenue/Event Name

When tracking ticketing revenue in Campaigns, tracking multiple days of an event would cause the event name to switch to UUID - Fixed

09/18/2024

SDK Updates

Seatgeek SDK Update (4.6.4)

Fixed a bug that appeared in version 4.6.3 when the SDK crashed due to using invalid access token.

Issues

The issue of users being unable to replace images associated with event feed events has been fixed.

The issue of incorrect fan counts from negated parameters in Audience Builder has been fixed.

09/11/2024

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Parent Org⁠

⁠

The Parent Organization function provides an interface which allows users to view fan data at an overall organization level, and at an individual organization level. This allows user to easily toggle between views not only from parent to child organizations, but between individual child organizations. Click the

Parent Org⁠

link to see the Knowledge Center article for more information!

Enhancements

Account ID Substitution Tag - Email

Users are now able to place the substitution tag for Account ID in Sendgrid’s email builder within either the subject line or the body.

SDK Updates

iOS SeatGeek SDK Update (4.6.0 --> 4.6.1)

Transaction History improvements and bug fixes

New API available to add an icon button to the navigation bar

Fixed an issue with the incorrect appearance of the screen title and 'Done' button

09/04/2024

Android Seatgeek SDK Update

All of the Android apps are now live in the stores with the 4.6.2 update.

In this version is a fix of a rare issue with scanning ticket barcodes. We recommend to update this version so that users will not have problems with ticket scanning.

08/21/2024

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Forms Exports⁠

⁠

Forms Exports allows for users to group fans based on form responses for more targeted lead generation. Users can now export the entire fan list to a CSV file with fan information and fan responses, including custom responses/free text form answers.

Enhancements

Custom Audiences

The Custom Audiences pill container on the home page of the Fan Data Platform has been expanded to allow for multiple lines of pills. Custom Audience pills will no longer require scrolling when the container is filled, but will instead move pills to the next line to display for easier visibility.

⁠

08/15/2024

Enhancement

Fan Profile Layout - Notes

The notes section in the Fan Profile within the Fan Data Platform has been moved to the middle column for easier accessibility. The UI has been updated with enhanced typography and spacing for better readability. The notes section now scrolls independently of the rest of the screen for easier navigation.

⁠

08/08/2024

Issues

Lead status showing inaccurate metrics - Fixed

08/01/2024

Enhancements

⁠

Event Analysis⁠

(Enhancement)

Enhanced ticket scan count accuracy

Event Analysis is now available for events with a subtype

07/25/2024

Enhancements

⁠

Event Analysis⁠

(Enhancement)

The Event Analysis enhancement includes new features and an optimized redesign of the Events Details page, including what displays when creating or editing an event. The enhancements include:

Enhanced event details

New Ticketing Data analysis section with retargeting

Enhanced Membership analysis section with retargeting

Enhanced Linked forms section with retargeting

Enhanced Custom Audience Builder using Event Analysis metrics

Fan Preference Question Limit - Fan preference questions are now limited to five instead of three

Issues

Forms - When saving form responses as an audience the end dates are not updating - Fixed

Forms - When retargeting from a form that has only one fan in the segmentation the fan list is not viewable for that segmentation - Fixed

07/17/2024

Events Page (Enhancement)

A new column has been added to the events page called “Active” which shows. This column shows all events that are happening right now.

Past events may not be edited, but they can be deleted.

07/11/2024

Lightweight Ticketing Data Integrations

We have created a lightweight ticketing data pipeline that ingests minimally required ticketing data. This is ideal for organizations that have minimal ticketing data needs, or that may not use major ticketing vendors.

Issues

Search bar in the email feature in the platform not working - Fixed

Deleting rows (Trash can icon) in the data mapping tool not working - Fixed

05/23/2024

Issues

Filtering Fan Lists by Standard Audiences not working - Fixed

Unable to filter responses to Forms by date - Fixed

05/08/2024

App Summary (Enhancement)

Following the ElasticSearch 7 upgrade, the App Summary page in the Fan Data Platform has been enhanced with upgraded data accuracy and faster load times. Check out the App Summary page in the Mobile section of the Fan Data Platform!

05/01/2024

⁠

Campaigns⁠

⁠

A campaign is a report that shows revenue from tickets in relation to activities and audiences in FanThreeSixty. Campaigns allow users to track ticket sales, review insights about the purchasers, and retarget specific fans from your campaign. See the knowledge center page

here⁠

. Please reach out to your Client Success representative with any questions you may have!

⁠

Event Calendar Subscriptions⁠

⁠

Mobile users may now subscribe to event calendars directly from their mobile devices! See the knowledge center page

here⁠

04/03/2024

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Data Mapping⁠

(Enhancement)

Data Mapping has been enhanced. The upgrades include:

- Adding edit functionality to data mappings - Allowing the user to add additional field/value pairs instead of limiting them to two - Allow the user to select the type of package they want to manage. This will influence the display name of the field code and values.

04/03/2024

New Fan Segmentations

Ever Lost Lead Status Fans (Available to users that have Programs)

The Ever Lost Lead Status segmentation has been enhanced to include more data points and identify fans as having ever been marked as a Lost Lead. Fans will be included if FanThreeSixty predicts them to be a lost lead or not.

Likely Business Owner (Driven by Experian)

The ‘Likely Business Owner’ segmentation has been enhanced to include more data points and identify fans as being business owners. Fans will be included if FanThreeSixty predicts them to be business owners or not.

Likely contributes to charity (Driven by Experian Data)

The ‘Likely Contributes to Charity' segmentation has been added to include more data points and identify more fans as potential contributors to charity. Fans will be included if FanThreeSixty predicts them to be ‘Somewhat Likely’, ‘Extremely Likely’, ‘Highly Likely’, 'Likely’, ‘Very Likely’, ‘Somewhat Unlikely’, ‘Very Unlikely’, ‘Highly Unlikely', or ‘Extremely Unlikely’.

Lifetime Membership Points

This attribute will be the sum of all membership points earned through check ins for each fan.

Android SDK Updates

SeatGeek Sell button Fix

Crashes when using

Security exception crashes Fix

VenueNext users not staying signed into SDK Fix

Ticketmaster Ignite 3.5.0

Tickets

Auth/Accounts

03/20/2024

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Trending Data⁠

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FanThreeSixty now offers a data trending view/graphic to see fan data! Tending data is available for Mobile Communications and Email Communications. For more information check out the Knowledge Center page

here⁠

⁠

Data Mapping⁠

(Enhancement)

An edit function is available for package names and dates, including a date picker.

⁠

Ticketmaster SDK Update⁠

⁠

Accounts - Release 3.4.2 (2/14/2024)

New Terms & Conditions for Microflex markets

Support for Host UK + Archtics logins

Minor improvements and bug fixes

Import Notes:

This release now requires Swift 5.9, Xcode 15.0.1+

This release now only supports iOS 15.0+ (dropping iOS 14 support)

Tickets - Release 3.4.0 (2/14/2024)

Support for Microflex tickets (Sweden)

Support for Microflex barcode formats (SecureEntry SDK 1.6.1)

Support for Native Transfer flow for Archtics tickets

UI Improvements for In-App Transfer Accept

Overall Accessibility improvements

Disabled Sell for TM Connect tickets

Minor improvements and bug fixes

Import Notes:

This release now requires Swift 5.9, Xcode 15.0.1+

This release now only supports iOS 15.0+ (dropping iOS 14 support)

03/12/2024

⁠

Experian Data⁠

⁠

FanThreeSixty can now provide demographic data for clients utilizing the Fan Data Platform in order to enhance their fan profiles. This new offering provides improved accuracy of of existing data points like Household Income, while also providing new data points like Is Deceased. See the knowledge center page for a full list of new and updated data points

here!⁠

⁠

TicketMaster SDK Update⁠

⁠

Check out our new help guide in Knowledge Center for Ticketmaster troubleshooting

here⁠

01/24/2024

⁠

Data Mapping⁠

⁠

Users may now edit or create ticket event/season/package mappings for ticketing data in the platform for any ticketing provider. This feature allows users to adjust data mappings in real time, and users may now also create all new mappings on their own eliminating the need to log support tickets. See the Knowledge Center page

Here!⁠

⁠

Standard Content - A new standard audience has been added to the catalog.

Birthdays Today - Use this audience to send an email, comm, or text to wish guests Happy Birthday. This audience can also be used to cross reference your season ticket holders, suite holders, or club members to send an extra special message to your loyal guest.

⁠

08/25/2023

Enhancements

⁠

Forms⁠

Custom background images - When creating a form, you can now add images yourself to customize the background.

Issues:

The SeatGeek attendance scans are no longer failing.

Events Time zone issue has been resolved.

Accounts/programs slow loading times issue has been resolved.

07/28/2023

Issues:

Users without the loyalty scanner tag are no longer seeing the Member button, and are no longer able to scan.

Youtube videos hidden on the website are no longer showing in the app.

07/14/2023

Issues:

The Ticketmaster SDK deep-linking issue has been fixed.

Forms functionality has been restored.

06/29/2023

Issues:

The “Birthdays Next Month” audience issue has been resolved.

06/15/2023

Issues:

The Password reset issue for FPD has been fixed.

The issue causing lead scores to show up in fan lists but not the fan full profile has been fixed.

The deployment builder error (Failing on client build) has been fixed.

The issue causing the platform to show old emails being sent on 6/1 has been fixed.

The issue preventing times to be updated on existing events has been fixed.

The issue preventing event start/end time validations has been fixed.

The issue causing the Deployment Builder error (Failing on Client Build) for mobile clients has been fixed.

04/21/2023

Issues:

Platform creating web view tabs bug has been fixed.

The deployment builder failing on Client Build portion bug has been fixed.

The bug for mobile (Android) users preventing Facebook sign in has been fixed.

The bug for mobile (Android) users which changes the FanCam language has been fixed.

04/07/2023

Issues:

Lead scores showing up in Fan Lists but not full Fan Profile has been fixed.

03/23/2023

SeatGeek Ticketing Integration ✅ New Integration

Our clients that use SeatGeek are now able to pull in their data seamlessly with no manual upload / data management required.

Enhancement:

Customer Loyalty

FanScan - Fans can now scan QR codes with their own devices for location based check-ins. This provides another method of tracking attendance to events (especially ones that don’t have tickets).

03/10/2023

Enhancement:

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