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02/26/2026

Enhancements
Platform
Distance to venue now able to be shown in kilometers instead of miles
New Mobile App
iOS Base version updated to 17
SDK Updates
iOS SeatGeek SDK Update - v5.2.0
iOS Ticketmaster SDK Version Update - Release 3.16.0
Android Ticketmaster SDK Version Update - Release 3.16.0
Issues
New Mobile App
Team picker content overlap during onboarding workflow - Fixed

02/11/2026

Enhancements
Platform
Forms
Custom Forms response fields now can be toggled to required or not required
Communications and push notifications processing times have been have been reduced
New Mobile App
Vertical videos not showing correctly in the app - Fixed

02/04/2026

Enhancements
Platform
Updated Email Builder
Existing templates unable to be saved - Fixed
Issues
Platform
When viewing the event start date/end date in the platform, the formatting of the date is inconsistent depending on when/where it is located - Fixed

01/28/2026

Enhancements
Platform
Updated Email Builder
The Email Builder in the platform has been enhanced with upgraded UI functionality, more user friendly draft saving, and template functionality with template building and template saving with a saved template repository
The template repository has been further enhanced with reverse date template sorting
SDK Updates
Android TM SDK Version 3.15.0
iOS TM SDK Version 3.15.0 (Ignite 1.18.0)
New Mobile App
The mobile app has been recompiled to support 16kb memory page sizes
Issues
Platform
Imports not showing the correct number of fans - Fixed
Email Builder
Template Subject lines are locked if saved with a subject like already filled out - Fixed

01/21/2026

Enhancements
Platform
Improved the workflow for selecting random fans in a Fan List by adding additional options (e.g., “Save as Audience”) after selecting “Retargeting,” to ensure consistency with other areas of the platform.
Flexpath UI
Users may now download a file containing failed upload records for resubmission
New Mobile App
The comm builder will now auto tag sponsors based on the sponsor toggle
Issues
Platform
RFM metrics (particularly monetary_score) included all fan-ticket transactions where a purchase or purchase second hand was made - Fixed
New Mobile App
Mobile communications description not showing in the platform preview

01/14/2026

Enhancements
Platform
Conversations Histories of other reps are now able to be seen by other users in the platform
Cue Audio
Users can now produce a QR code using a deep link to boost participation for the smartphone light shows. This feature will allow users who have the app installed as well as users who do not, to participate in the synchronized light shows.
SDK Updates
iOS Cue Audio SDK V. 3.11.6
Android Cue Audio SDK 3.30.3
Issues
New Mobile App
The Full Schedule view in the mobile app doesn’t always auto-scroll as expected - Fixed
Paging within the mobile app sometimes doesn’t load additional media entries as expected - Fixed
Poll Communications not displaying attached videos within the app - Fixed
When trying to change password via the profile settings page, if the user clicks on the forgot password option, the screen to move forward in the process populates BEHIND the current page - Fixed
Unable to load additional past events in the schedule view - Fixed
Push notifications unable to be configured to pull in custom icons - Fixed
Platform
Users sometimes unexpectedly logged out of the platform when visiting the app manager page due to an expired token - Fixed

12/03/2025

Enhancements
Audience Builder
“Solicitable Fans” added as a segmentation option in the Audience Builder
Issues
Fan search in the platform returns unordered results - Fixed

12/03/2025

SKD Updates
Ignite 3.14.3 - iOS
Issues
Filtered schedule pulling events into the wrong date if the current time is after the start time - Fixed
Videos on the mobile app are not displaying on Poll communications - Fixed

11/19/2025

Issues
Failures when processing data imports - Fixed

11/12/2025

SDK Updates
Ignite 3.14.3 - Android
Enhancements
Platform
Texting notes are now sorted chronologically
Character limit imposed on the Comms Headline in the Comms Builder
FlexPath
Tessitura Integration Pipeline added to FTS Integration Catalogue
Vivenu Integration Pipeline added to FTS Integration Catalogue
New Mobile App
Multi-Day events now split out into individual cards
Increased delivery speed of mobile comms to audiences
Dynamic ShotTracker button added to the Scoreboard Widget
Issues
New Mobile App
Custom tab icons lacked support for light mode/dark mode switching - Fixed

10/29/2025

SDK Updates
SeatGeek V5.0.0. - iOS
Issues
Android SeatGeek SDK Crashing when utilizing the Party Feature - Fixed
New Mobile App
The zip code field in the onboarding flow now allows users to include letters in their zip codes
The Scoreboard widget now defaults the next upcoming game as the first one shown

10/23/2025

Enhancements
Campaigns
Campaign Revenue/Fan Count calculations have been refined and only include primary ticketing transactions, while excluding secondary ticketing transactions
Issues
Unable to exit the audience page using the X button while selecting and using and audience to export fans - Fixed

10/15/2025

Enhancements
Fan Data Platform
Fan Profile
Notes view on the Fan Profile rolled all notes into one list view for a more user friendly format
App Manager
Dark/Light mode switching for the Sponsor Logo app header
Issues
Custom Backgrounds on Forms being dropped after the Form is edited and re-saved - Fixed

10/08/2025

Enhancements
FlexPath UI
FanthreeSixty’s lightweight ticketing integration pipeline has been enhanced to allow for parking data ingestion
Fan Data Platform
Ticketmaster Payment Schedule data
A new audience segmentation is now available which allows users to create audiences based on fans who are compliant/non compliant with their Ticketmaster payment balances.
API Updates
Improved sign-in with better token management across ticketing platforms, reducing double login, white screens, and token mismatches
Issues
Sidearm schedule processor does not support multi-day events - Fixed

10/01/2025

Enhancements
Audiences
Added the ability to export a given fan’s rep assignments when exporting an audience.
Secondary Ticketing
Paciolan ticketing data has been added to the secondary ticketing integration catalogue
Tasks and Reminders
Added the ability to “add reminder” to the “add note” workflow
Issues
Programs filter pills dropdowns disconnect from the UI element when scrolling - Fixed
Automated emails showing incorrect preview image - Fixed
Months listed in the Birthday Month Audience Filter are in alphabetical order - Fixed

09/24/2025

Issues
Comms being allowed to set expire date and time before the scheduled send date and time - Fixed
Certain drop down options in app manager sometimes don’t match the widgets to be displayed - Fixed

09/17/2025

Enhancements
FTS Platform
User Provisioning
The Sales Rep role in the platform has been refined with more appropriate access and restrictions specific to the role within the platform

09/10/2025

Issues
Invalid Ticketmaster account IDs coming from mobile contributor system - Fixed
Unexpected behavior when choosing “Select all” while searching within an attribute in Audience Builder - Fixed
Incorrect reported screen views within app summary - Fixed
Certain widgets do not populate a "Review > Publish changes" pill when adding widget to page in App Manager - Fixed
New Mobile App
Event dates not displaying on the Favorite page - Fixed
://editProfile Deep Link is not supported - Fixed
Filtered Schedule Page doesn’t auto scroll to today’s date when opened - Fixed
Android devices unable to manually swipe through Banner Carousel - Fixed
API Updates
Ignite API 3.13.8 - Android
Update Activity Compose version to 1.10.1 to fix possible crash when clicking the Account Manager FAB on v2 My Events UI, on certain frameworks like Flutter
Ignite API 3.13.2 - iOS
Fix for new Events V2 Hero Card aspect ratio
Fix for multiplatform typo

08/27/2025

Enhancements
Mobile App (New and Legacy)
Users may now manually enter the date they want a comm to be scheduled for instead of having to sort through the calendar to click on the date
Issues
Errors when selecting a single day with the custom date picker on the All Ticket Revenue page - Fixed

08/06/2025

SDK Updates
Ignite 3.13.4 - Android
Enhancements
Email Insights - When users click to view email details they may now see what URLS were clicked and how many fans clicked them
Issues
New Mobile App
Forgot Password workflow doesn't display correct message if account doesn't exist - Fixed
Extra Configurable Button not supported in the MULTI_FEATURE_EVENT_CARD widget - Fixed
Schedule page is blank with no messaging when there are no active or future events - Fixed
Event Favorite Schedule feature display inconsistencies - Fixed

07/30/2025

Enhancements
Audiences
New Audience section for “Fans by Interest”

07/23/2025

Enhancements
⁠
Parent Org
⁠
⁠
Date range filtering, Aggregate filtering, and general UI improvements
New Mobile App
Easily customizable Ticketmaster SDK Theme Colors
Issues
New Mobile App
Google single sign on “return navigation” results in endless load screen on iOS devices - Fixed

07/16/2025

Enhancements
⁠
Customer Loyalty Card
⁠
⁠
Loyalty Card point counts are now filterable by event start and end dates
Tags
Tags are now viewable on comms (texts, forms, emails, etc.) in list views, preventing the need to click into a comm to see the attached tags
New Mobile App
Added ability to easily customize Ticketmaster SDK theme color
Issues
Event preview page is pulling an incorrect name in the Membership Geofence indicator display - Fixed
New Mobile App
Youtube live comm linking results in broken functionality due to unspecified link formatting requirements - Fixed

07/09/2025

Issues
Question comm detail fan lists not loading correctly - Fixed
Uploading sponsored app header is the wrong dimensions - Fixed
New Mobile App
Full roster page name truncation on Android - Fixed

06/12/2025

Issues
Notes loading slowly in the account profile - Fixed
The “From” name in automated emails defaults to the first name in the “Manage Sender” group list - Fixed
New Mobile App
Adding a sponsor section within postman breaks the news widget - Fixed
Filling out additional information when completing initial single sign on through Ticketmaster doesn’t save to the profile - Fixed
No ability to add photos next to fan favorite answer options - Fixed
Inconsistent color variables between Trivia and Poll comms - Fixed
Trivia and Poll mobile comms text overlap with the displayed percentages - Fixed
Incorrect event name sizing on the Non Stat Event Widget - Fixed

06/04/2025

Enhancements
⁠
Secondary Ticketing (Seatgeek)
⁠
⁠
The Secondary Ticketing feature which allows users to see fan ticketing transaction histories has been expanded to include Seatgeek ticketing Data.
Issues
Logging in with Ticketmaster results in an error, or loops the user back to sign in again - Fixed
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