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🚀 Release Notes

06/12/2025

Issues
Notes loading slowly in the account profile - Fixed
The “From” name in automated emails defaults to the first name in the “Manage Sender” group list - Fixed
New Mobile App
Adding a sponsor section within postman breaks the news widget - Fixed
Filling out additional information when completing initial single sign on through Ticketmaster doesn’t save to the profile - Fixed
No ability to add photos next to fan favorite answer options - Fixed
Inconsistent color variables between Trivia and Poll comms - Fixed
Trivia and Poll mobile comms text overlap with the displayed percentages - Fixed
Incorrect event name sizing on the Non Stat Event Widget - Fixed

06/04/2025

Enhancements
⁠
Secondary Ticketing (Seatgeek)
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The Secondary Ticketing feature which allows users to see fan ticketing transaction histories has been expanded to include Seatgeek ticketing Data.
Issues
Logging in with Ticketmaster results in an error, or loops the user back to sign in again - Fixed

05/21/2025

Enhancements
FTS Platform
Toast message background colors have been updated to comply with accessibility standards
Parent Org
Scrolling behavior in the Table View and Chart view has been adjusted to be more user friendly
Issues
New Mobile App
Events with no description display a blank widget on Event Details Page - Fixed
Event title not truncating properly on Android devices - Fixed
SSO with Seatgeek not connecting with the VenueNext SDK to carry the original sign in method - Fixed
Events without an image associated with it are not showing the Placeholder asset on the Fan Journal view - Fixed
The New Conversations button is active despite fans not having a phone number - Fixed

05/14/2025

Issues
New fan representative segmentations showing the rep’s internal UUID instead of their name - Fixed

05/07/2025

Issues
Polls/Trivia comms are successful upon first submission, but subsequent attempts result in a failure with a toast message - Fixed
New Mobile App
Organizations with no fan favorite questions during the new fan sign up process will encounter a blank screen where the fan favorite screen usually lives - Fixed

04/23/2025

Enhancement
Fan Link sync job has been enhanced with greater memory efficiency and increased fault tolerance

04/16/2025

Issues
Unexpected errors when walking through the Add New Fan workflow - Fixed
New Mobile App
New mobile app is forcing users to log in every time they open the app - Fixed

04/09/2025

SDK Updates
Cue Audio (3.10.2 iOS / 3.19.1 Android)
Issues
New Mobile App
Video replay function doesn’t work properly - Fixed

04/02/2025

Issues
New Mobile App
Android button bar widgets with two or less buttons present a visual glitch - Fixed
Soccer Box Score widget sizing causes some information to be cut off - Fixed

03/26/2025

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Secondary Ticketing (Ticket Exchange)
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⁠
On the fans profile, users may now see the transaction view, which displays all tickets purchased by the fan, including exchanges, returns, and other activity. This data is presented in a sortable table. This feature is limited to Ticketmaster ticketing data for now.
Subscription Management (Forms and Imports)
Fans may now opt to receive communications/solicitations from form templates that the user may send to them
Users may now import a fan data file to manage fan solicitation statuses

03/12/2025

Enhancements
New Mobile App
New Mobile App can now utilize accessible content controls
Issues
Package data mappings are not changing when switching from one mapping page to another - Fixed

03/19/2025

Issues
Live Event Details page displaying outdated stats - Fixed
New Mobile App
Continue bottom cut off on the initial FanCam onboarding page - Fixed
Android launch screen background images containing blank spaces - Fixed

03/05/2025

Enhancement
Programs
Programs backend service has been enhanced with faster record fetching capabilities. Adding customers to a Campaign from a program is now faster
Issues
Account rep segmentation not switching between “any” and “all” correctly - Fixed
Bulk relationship management not assigning relationships to all fans in an audience - Fixed
Rep leads dropping when changing their assignment type in a program - Fixed
Adding bulk notes doesn’t add notes to fan profiles or to overall touchpoints - Fixed

02/26/2025

Enhancements
Hockey Tech
Support for custom text in goal notifications now provided
Issues
Campaigns
Conversion percentage incorrect when adding an audience to a Campaign - Fixed
Bulk Texting
Error message when attempting to view the info/insights page for previously sent messages - Fixed
Email
Unsubscribe button at the bottom of sent emails not centered - Fixed

02/12/2025

Enhancements
Campaigns
Minor UI Enhancements
Allow packages to be clickable s well as events
Allow for right click options for events and packages (opens in a new tab, new window, etc.)
Fix “More Filters” so when fully deselecting one filter type, it drops from back end calls
New Mobile App
Add Captcha to onboarding flow when signing up with Email
The Programs Page from the legacy app is now inactive in the new mobile app
Programs
Rep/Fan relationships now allows for bulk updating instead of only allowing individual updates
Issues
Clicking “Go to app manager” from the Not Placed section of the Sponsor detail page leads to a 404 page - Fixed
New Mobile App Issues
iOS
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Android
Fancam photos are not saving to the ‘My Photos’ library after taking pictures within the app - Fixed
Fancam overlay doesn't display on the 'picture preview' - Fixed

02/05/2025

Enhancements
Campaigns
Ticket Package Associations
In campaigns, users are now able to select events to see the various ticket packages with associated revenue. Simply click the event to see the ticket package and revenue breakdown. This includes the following enhancements:
Display Event type/date associated with individual single game events
Update UI to allow for events to be clickable
Add ticket breakdown by package/non package ticket for single game events
Retitle “Single Event Tickets” to remove hyphen
Standard Audiences
New Standard Audience created - (Fans by Interest)
New Mobile App
Captcha has been added to the Sign Up by Email flow
Issues
1 to 1 Texting - The user input field does not auto scroll when entering text, forcing the user to manually scroll - Fixed

01/29/2025

SDK Updates
Ignite API - 3.10.1 - Android
Enhanced Safetix 2.0 encryption
Safetix 1.0 extension to 3rd Party Allocation ticket platforms
Host Upgrades beta offering for designated client testing
3rd Party Event updates for ticket display requirements in Maryland & Minnesota.
Introduction of Microflex market transfer (SE, DK, BE, ZA, AT, DE, NO, FI, NL, CZ, PL, CH, ES, UAE)
Expanded automation testing for stability global coverage
Parity with iOS for beta edit "assign" feature clients
Parity with iOS for Country Code selector
Various fixes for issues like incorrect purchase times, missing translations, event loading errors, and UI improvements
Enhancements
HockeyTech Mobile Stats Integration
FanThreeSixty now supports Live Stats and Scoring API from HockeyTech

01/22/2025

Enhancements
Live Entertainment Standard Audiences for Multi Use Venues
A new Audience group called Fans by Interest has been created, containing the following standard audiences:
Family Event - (Includes fans that have purchased a ticket for or have indicated a preference for attending kid-friendly events)
Concerts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a music event)
Sports - (Includes fans that have purchased a ticket for or have indicated a preference for attending a sporting event)
Arts - (Includes fans that have purchased a ticket for or have indicated a preference for attending a theater event)

01/15/2025

Issues
SFTP Connected Audience Exports are no longer displaying the Audience name in the created .zip file - Fixed

01/08/2025

Enhancements
⁠
Parent Org
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Fanbase growth metric has been updated with enhanced accuracy
Issues
New Mobile app schedule spins and and doesn’t load more events - Fixed

12/18/2024

Enhancements
⁠
Fan List/Audience/Programs Filters
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Users may utilize filters (and quick filters) to refine their search within Fan Lists, Programs, and Audiences! Check out the Knowledge Center article
here
⁠
for more information.

12/11/2024

Enhancements
Refactored activity addition and backend logic for general performance and scalability improvements.

12/05/2024

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Relationship Management
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Managers may now manage assigned relationships between reps and fans in the platform! Check out the Knowledge Center article
here
⁠
for more information.

11/14/2024

Enhancements
Flag football and Beach volleyball are now options under followed teams in Highschool Apps
Issues
Performance issues when calling to fetch Twilio conversations - Fixed
Activity conversion rate not date specific - Fixed
Comm builder work reverts to placeholder content when returning to page - Fixed

11/06/2024

Issues
Emails being send early due to activation times being early in the day - Fixed
Event Start Date and Time not translating to UTC - Fixed

10/30/2024

Issues
Issue resulting in an error when loading Form Fan Lists - Fixed
Issue with bulk texts sending to an audience which is not configured as default - Fixed
Issue with phone numbers being created in Twilio but not in the FanThreeSixty Platform - Fixed

10/23/2024

Issues
Search bar functionality in the platform has increased accuracy
Issues with notifications for START_OF_EVENT and END_OF_EVENT stats - Fixed
The Conversations page automatically opening the newest conversation - Fixed
Image widget size calculate preventing the image widget from being displayed - Fixed

10/16/2024

SDK Updates
Android TM SDK Update (Release 3.8.3)
Crash fixes for 3 of top crash scenarios.
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