FanThreeSixty - Release Notes

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🚀 Release Notes

📺 Check out our

product update videos⁠

for a quick quarterly preview of what we’re working on now & next

🗺 Follow our

roadmap⁠

to check out our future

03/23/2023

SeatGeek Ticketing Integration ✅ New Integration

Our clients that use SeatGeek are now able to pull in their data seamlessly with no manual upload / data management required

Enhancement:

Customer Loyalty

FanScan - Fans can now scan QR codes with their own devices for location based check-ins. This provides another method of tracking attendance to events (especially ones that don’t have tickets)

03/10/2023

Enhancement:

Standard Content - Two new standard audiences have been added to the catalog

Contacted this week but no connection

No responses this week (Texting only)

02/24/2023

Bugs:

All apps now accept Canadian zip codes

New tabs occasionally not loading correctly has been fixed

01/26/2023

Bugs:

Ticketmaster SDK version 2.16.1 iOS app breaking issue has been fixed

01/12/2023

Enhancements:

⁠

FTS Messaging⁠

(Powered by Twilio)

Number Switcher - Users are able to 'switch' between lines if they are assigned an Admin. This is a more advanced workflow as it can be confusing which line the user is sending a text from. This feature is helpful when staff members are out of the office or adhoc assistance is needed when responding to a lot of messages

Messages can now be sent directly from the fan profile. The user no longer needs to navigate to the conversations page to message a user

Bugs:

Filtering a standard audience by DMA only shows one available DMA issue resolved

iOS - Gender selection in profile not functioning if postal code has not been selected - Fixed

12/30/2022

Enhancements:

⁠

FTS Messaging⁠

(Powered by Twilio)

Mobile friendly UI on conversations page

Phone number will now display for messages from fans outside of FTS system

🐛Bugs:

iOS - User interface issue when clicking drop-down to select venue resolved

Images now included in alerts for app communications

New User Additions to the Platform issue resolved

Phone widget appending tel: to the NavigationValue issue resolved

Duplicate events in app issue resolved

12/15/2022

Integrations/Platform User Interface ✅ New Feature

User interface page that shows a list of integrations supported by FanThreeSixty

Enhancement

⁠

Engagement Level Attribute⁠

: Enhanced fan engagement level tracking. Emphasizes tracking of fan ticket purchases over time. Engagements are weighted by recency and type

12/01/2022

⁠

FTS Messaging⁠

(Powered by Twilio)✅ New Feature

Ability to create and view conversations and engage fan by fan level via SMS text message.

🐛Bugs:

All Clients/ iOS - Incorrect images displaying in apps - Fixed

11/17/2022

🐛Bugs:

All Clients

Draft vs. active configurations out of sync - Fixed

11/02/2022

🐛Bugs:

All Clients

StatBroadcast displaying 401 error on all calls - Fixed

Fan Cam Deep Links are not working - Fixed

Sponsorship values are showing at the fan profile level- Fixed

Stat Broadcast live will not process correctly if live stats are tied to two separate events - Fixed

10/20/2022

🐛Bugs:

All Clients

Draft vs Active configurations out of sync - Fixed

Sponsorship values are showing on the fan profile level - Fixed

All WMT Clients

Roster/Number column not being removed when they contain no data - Fixed

Enhancements

Android

Additional Links added for VenueNext

CUE SDK update from 2.9.2 to 3.8.5

TicketMaster update from 2.12.1 to 2.15.0

10/06/2022

Enhancement

⁠

Customer Loyalty Card Phase 2⁠

⁠

Loyalty widget now applies only to featured events. Users no longer have to manage the loyalty feature on every event thus creating a more user friendly experience

iOS:

Venue Next SDK V2.1.2⁠

⁠

09/22/22

Enhancements

Emails can now be filtered by date

⁠

Fan Data Platform⁠

⁠

Get a complete picture of your fanbase by connecting separate sources of fan data into single profiles, each packed with actionable insights

⁠

Customer Loyalty Card⁠

✅ New Feature

The ability to manually add a customer loyalty number via link from a fan’s personal profile and/or event pages

Add to Wallet

Users may now add their loyalty card QR code directly to their wallet on their device

⁠

Ticketmaster Single Sign On⁠

✅ New Feature

Now supporting Sign in capability with Ticketmaster log in information

09/08/22

Enhancements

Brand Settings

The Brand Logo is being used for the account bubble in the top right corner

The brand color is being used as the default color in the forms builder and the new email builder

🔗

Fan Linking and Unlinking Fan Profiles⁠

✅

The ability for users to manage a queue of possible profile matches. Users are now able to join two profiles that should be the same person or unlink a profile that really belongs to more than one person. To learn more about Fan linking and unlinking workflows check out the

Profile Linking Queue⁠

page within Knowledge Center

🐛Bugs:

All Clients:

Audiences aren’t pulling data in for clients without ticket data - Fixed

08/25/22

Standard Content✅

Bulk Actions: Allow a user to apply something to multiple events at a time

Communications: Users may now close multiple communications at a time instead of having to close each one individually

Events: Users may now make changes to featured events, radio links, and similar updates that are tied to multiple events at once.

⁠

Emails⁠

: Users may now add tags to multiple messages at once (Communications groups, Playbooks, Sponsors)

Images: Users may now edit event images in bulk

Forms Enhancements

New addition of a forms template which will allow users to link events to forms, and to view experience results.

Experience results may be viewed from event insights, form insights, and import details

The Thank You message is now customizable

⁠

Live Stats Enhancements⁠

✅

New addition of a widget for users of StatsBroadcast as a stat provider (specifically college teams with mobile apps) which allows users to:

Edit final scores

Toggle push notifications off and on for games

Toggle which teams are marked as “Home” or “Away” if they are wrong in the feed

Add a StatBroadcast ID if its missing on game day

08/11/22

Eloqua email: For users formerly on Paciolan Adobe and transitioned to Eloqua email users will soon be able to see Eloqua data.

Enhancements

Android: TM SDK version update – 2.12.1

Android: Seatgeek version update – 4.4.0

Android: Updated icons for Facebook, Twitter, and Instagram

Android: New icon for Tiktok

Android: Share content analytics and updated button to match your organization’s color

Android: Profile picture bug has been fixed

Android:

Delete Account.⁠

Mobile users can now request a user deletion from profile settings.

07/28/22

⁠

TicketMaster Single Sign On⁠

(SSO): With a secure, unified credential system, you can sign into your Ticketmaster and FanThreeSixty using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster within the mobile application.

For existing users, no change to occur if already logged into the mobile application.

Will be released in two waves and your Client Success Representative will share when your site is released.

Enhancements

Ticket ID enhancement impacting all ticketing sources and the order of Ticket ID on fan view to evaluate fans with multiple ticketing accounts; changed to evaluate and display the most recent Ticket ID. Users can find this change for fans on fan view and within exports where the most recent Ticket ID will display first when fans have multiple ticketing accounts.

06/30/22

Enhancements

IOS and Android: VenueNext SDK

IOS:

Delete Account.⁠

Mobile users can now request a user deletion from profile settings.

IOS and Android: Users will now have the ability to

share content⁠

from Mobile Applications

06/02/22

Automated Email Templates:

Email Template Name

Audience

Description

👋 Welcome new fans

New fans

Greet new fans with an offer

🙏 Thank first-time buyers

First-time buyers

Incentivize first-time fans to come again

🎂 Birthday offer

Birthdays this month

Surprise fans with a gift on their birthday

🤝🏿 Introduce your app

New fans without the app

Encourage new fans to download the app

✨ Reward your best fans

Super fans etc

Make your most dedicated fans feel special

There are no rows in this table

⁠

05/19/22

Audiences

Tickets:

🚨 About to lapse: Fans that have purchased tickets for an event 370 days ago, but do not own a ticket to a future event

🔥 Top leads who do not have a ticket: Fans with a high lead score but no tickets to a future event

Essentials:

🛎

Donated recently but not this year⁠

: Fans who have donated within the last five years but have not yet donated in the current drive year

04/07/22

Donor Data:

For users that have Donor Data loaded within their platform the following enhancements are available:

Fan Profile displays “donor” for a specific fan if they are a donor

Donor Audiences and total donations filter including: All Donors, High Donors, Medium Donors, Low Donors

Standard Content ✅

Forms: Custom ticket interest options are available

Enhancements

Refresh featured audiences on home page ✅

Android Communications Paging enhancement to performance ✅

Android Google maps SDK 18.0.0 update ✅

Android Facebook SDK 13.0.0 update ✅

03/15/22

Enhancements ✅

Autogenerating Trivia Audience: reward fans that answer a question or questions correctly. These new audiences generate on their own and will automatically archive after 30 days.

Interactive maps: This feature has been deprecated in favor of using Google Maps. Review

knowledge center⁠

documentation for guidance on how to generate an interactive map with Google.

03/03/22

Enhancements ✅

Product preview: Now get a brief description of all FTS products within the web experience

02/24/22

Enhancements ✅

Lacrosse Stats/Notifications: This will add push notification support for our StatBroadcast clients for start of game, end of quarter, and end of game for lacrosse.

02/10/22

Enhancements ✅

Schedule by Event: Users can now send mobile and email communications by event when scheduling a message.

⁠

Schedule by Event⁠

(mobile communications)

⁠

Schedule by Event⁠

(email)

01/27/22

Enhancements ✅

📁 Data Import enhancements when uploading files include:

Create a new import by default: Import will be set to the default of a “new file”. To append a file to an existing import, users can click on that import in the list, then click “add another file.”

Unique identifier options: Only email or account ID are available by default for users. For files that do need a secondary identifier (i.e., if there is more than one row per fan), users can select that under Advanced Settings.

Data source default: A data source is selected for users by default. Users can change this if a user has another custom source.

Fewer mapping options in list: Users can only map to the fields that go directly onto the profile. For all other attributes, users can select “Import as a custom attribute,” and mapping options behave the same way they did before.

Default formatting for fields: To streamline the process, a default format will accept for Do not solicit and birthday. So, to import correctly, the file will need to have the correct formatting included before uploading. Please see Knowledge Center for more information.

How to target/activate your imported fans: Users can still segment as before, but can also retarget imported fans directly if users click on the import in the list and then click on the blue “fans” number on the detail page. Users can now also see information about their export like:

How many rows were not imported

How many new fans were identified by your file.

01/20/22

New ✅

💰📈

Sponsorship Valuation⁠

creates the ability to monetize impact of a sponsorship by multiplying impressions, fan dollars and number of assets.

Enhancements ✅

📊

Comm Insights⁠

supports the ability to have value/insights into communications available within the users workflow (previous information displayed within tableau reports) such as:

Communications sent/by type

Engagement rate/by type

Top performers

Filter by date

Filter by campaign tags.

While also enhancing features by adding:

A date filter

Move “entity” tag filters out of the ‘more’ button

Ability to sort by highest engagement and highest impressions

Ability to view fan insights for all who engaged with selected communications

Ability to retarget by selecting a button

Insights about what card type or tags have better engagement

Make parent organizations have the ability to see metrics page by use of a filter

📱Android TicketMaster SDK White Screen

📱IOS Seatgeek SDK update: New swift and Xcode version

01/06/22

Check out what is coming in quarter 1, 2022: 🔜

Product Update Video Playlist⁠

⁠

Enhancements ✅

When opening video communication from push notification ability to like. Previously there were reports that sometimes there was a need to re-like when leaving the communication and has now been resolved.

12/24/21

Enhancement ✅

Audience Builder - Enhancements include:

Refreshed user views with existing functionality

Mobile friendly

Previously users were only able to build an audience with one poll, now users can chain multiple polls together

12/09/21

Standard Content New in Q4: Communication Forms ✅

Start with template

⌚

Gameday timeline

Show fans what to expect at the venue

Start with template

🌔

Incomplete Profile

Fill gaps in your fanbase data

Start with template

🎟

Tickets now available

Give fans a quick way to purchase tickets

Start with template

🙏

Thank you, come again

Retarget attendees with a discount

Start with template

💍

Exclusive content

Reward mobile fans with access to app-only content

Start with template

📽

Highlights (game conclusion, weekly recap, monthly standings)

Relive the best moments of the game

Start with template

⛈

Game Delays

Inform fans quickly of any game delays

Build new comm

🤑

Category

Description

Mobile users

💵 Mobile users who spend money

Mobile

Tickets

Active mobile users who have bought tickets in the last 365 days

Know your fanbase

🎂 All birthdays

Data

All fans who have a birthday on their profile

Fans who engage with comms

🙋 Recently viewed comms

Mobile

Activity

Fans who have interacted with one or more mobile communications in the last 3 months

Fans who engage with email

🙋 Recently opened an email

Activity

Fans who have opened one or more emails in the last 3 months

Grow your user base

🚩 Active fans without the app

Mobile

Fans who have been active this year but haven’t registered for the app

🎟 Ticket buyers without the app

Mobile

Fans who have bought tickets in the past year but haven’t registered for the app

🎈 Highly engaged but no app

Mobile

Fans with a high engagement score but haven’t registered for the app

🐛 New fans without the app

Mobile

Fans you identified in the last six months but who haven’t registered for the app

Future behaviors

🔮 Own a ticket to a future event

Tickets

Fans that have purchased a ticket to an upcoming event

Featured

🤌 Not likely to use tickets

Tickets

Nudge fans likely to not use their tickets to share their tickets with other people

🎭 No shows

Activity

Fans that purchase tickets but are not scanning regularly

👈 Purchasing & showing up

Activity

Fans that have purchased tickets, owned, and scanned tickets

🍭 Owned, scanned, high spend

Tickets

Highly likely to show up soon, scan their ticket, and spend money

⁠

Enhancements

Android update to API 30

Android TicketMaster SDK 2.5.1 upgrade

10/27/21

Enhancements

Winter sports launched with StatsBroadcast provider for College Stats within Mobile Application

iOS: layout/padding between Radio widget and button bar enhanced

iOS: Error message for Check Ins

10/14/21

Enhancements

Audience Insights that allows the ability for value/insight into audiences within a users workflow.

iOS layout update between radio widget and button bar

10/4/21

Enhancements

Communication sorting where users are now able to sort by useful metrics (most impressions, least engaged, etc.) when viewing their mobile communications.

IOS USLPHX Launch Image updates

IOS stats notifications user experience improvement

📍IOS Zip code on registration where fans will now be prompted to provide their zip code when they register. The field also has some basic logic/validation built in to prevent invalid zip codes from being submitted.

Android TicketMaster SDK update v2.4.0

9/2/21

😐

Audience Catalog⁠

⁠

The growing list of standard and premium audiences are now better organized to ensure you can navigate all the great content. We also have logical groupings based on indicated workflows (see thumbnails across the top of the Audiences page)

💀

Audience Archiving⁠

⁠

When a custom audience is being created, you will now be presented with an additional question of how long you want the audience saved for, ‘60 days or 1 year. This will prevent audiences staying active forever, processing into perpetuity.

The default option is 1 year

If you accesses an archived audience, you can reactivate the audience for an additional 60 days or 1 year.

Saving an audience for ‘forever’ is limited. If you need an audience persisting forever, please submit a ticket at

support.fanthreesixty.com⁠

⁠

🧾

Forms⁠

Forms allows you to create a series of entry fields (aka a form) that fans can input their responses based on your prompts. The data the fan enters goes directly to their Fan Profile. The forms are not limited to any platform so you can link to them in your mobile coms, email, social media, etc.

📺

YouTube live⁠

Now you can select a different link type in the platform to support live content coming from YouTube to stream within their app.

Enhancements

Critical Ticketmaster update 2.3.1 has been updated

⚠️ DELAYED LAUNCH DUE TO DATA PROCESSING⚠️ Mobile communications are now able to be sorted by useful metrics (most impressions, least engaged, etc.)

Mobile push notifications now show an image and text preview on mobile devices so users can view more rich content on each notification before opening the app

Push notifications for Stat Broadcast are now streaming into the apps

Note: Football is currently working and the other sports are being added soon

Hockey sport type accurately reflecting ‘Hockey’

Maps on iOS transitioned to latest technology stack

Date range selection now supports selecting a single day

8/6/21

😐 Standard Content

This type of content will continue to be built out over time to ensure the platform continues to streamline frequent workflows and support future Playbook automations.

🕺

Activity Level⁠

is now in audience builder as an audience segmentation

🕺

Active XXX in Last XXX⁠

is now in audience builder as a segmentation. This measures how frequently the fan interacts with the brand over time.

Enhancements

✨

Programs list / builder / fan lists⁠

has streamlined interactions and increased data access to the fan profile.

🎟 Ticket history table provides a detailed view when double clicked

7/16/21

🔗

Link sharing⁠

⁠

Link sharing (aka

deep linking⁠

) allows you to copy links to sections within the mobile app and share them both internally (to app users) and externally (social media, email). Links can help drive new fans to the app and/or direct fans to very specific content within the app to complete a certain task (i.e. update zip code, link directly to Edit Profile).

Released mobile app updates to iOS store to resolve last bug in featured sections. iOS fans are getting the app updates which takes approx 3 days for the fans to install the app update.

💰

Campaigns Beta⁠

Campaigns Beta allows you to track ticket sales, review insights about the purchasers, and retarget specific fans from your campaign. Please take a look at the various insights and let us know what other information would be helpful for your team to track.

If you have Tickets.com as your integration, you should be able to view all the insights that we have completed so far. Other ticketing integrations will not be able to filter by products, yet.

🎯 Retargeting from Insights

Retarget to email/comm & save as audience options added to all clickable (blue colored) metrics on email/comm performance pages

❤️‍🩹 Recovered Buyer State

Fans that purchase a ticket after being a Lapsed Buyer will now be converted to a Recovered Buyer. This will help reflect the hard work that goes into converting previous ticket buyers.

😐 Standard Content

This type of content will continue to be built out over time to ensure the platform continues to streamline frequent workflows and support future Playbook automations.

⁠

Distance to venue⁠

standard audiences and filters are available to all clients

⁠

Improve your data quality⁠

standard audiences are available to all clients

Enhancements

Updated imagery for lock screen/unregistered users to encourage fans to register within the mobile app

Removed the ability to delete an audience that is part of another audience

Removed the ability to delete a tag that is used in an audience

Added search to tags administration

⁠

6/2/21

Team Activity report 📊

The Reports tab has been discontinued. In its place, you’ll see a new Team Activity report under Sales in the nav. This report shows all touchpoints recorded by your team, with filters for date, rep and program.

Lead Score 🏅

A new lead score attribute has been added. You’ll see each fan’s individual score on their profile, as well as a new standard audience for top lead scores, and a filter for the same thing on program fan lists.

⁠

5/4/21

Mobile Link Sharing

🔗 Over the coming week, you’ll notice a new page under Mobile called Link Sharing, which enables you to share links into your app from other channels like social media and email. We also updated the link selection in Mobile Communications.

✉️ When using FanThreeSixty Email, we now validate that all dynamic fields are valid before you send the email.

♻️ Retargeting enhancements

You can now use retargeting to send new emails/comms by clicking the blue opens/clicks number on emails.

You can now use retargeting to send an email from the trivia retargeting option in communications.

⁠

3/24/21

NEW: The FanThreeSixty Playbook

🏈

Check out the Playbook⁠

for brand new tutorials, case studies, and content inspiration. Topics include Fan Engagement, Revenue, Organizational Efficiency, and Fan Knowledge.

Recent fans

📋 When you click into the search bar, you’ll see your five most recently visited fans

Audiences

📊 On Audience Insights, you can now filter your audience/metrics by profile source, DMA and buyer type

Admin & settings

✨ The Manage Team and Manage Tags page have an updated look and feel

⁠

3/11/21

Audiences

💫 Audience Insights is a new way to view and learn about your fans! Here are the highlights of what’s changed:

The new Audience Insights home page gives you a quick overview of key segments of your fanbase and serves as the launching point for deeper insights and actions to engage your fans.

The “standard audiences” you see on this page are core segments of your fanbase created automatically by the FanThreeSixty platform. Below the standard audiences, you can still see our recommended groups and any custom audiences you’ve created in the platform.

When you click on an audience card, you’ll come to a detail page with up-to-date, aggregated insights about those fans.

Quick actions make it easy to start a new communication, email or program directly from the home page or insights page.

For more specific details about where to find existing functionality, see the

knowledge center page⁠

Fan profile

👩🏻‍🦰 The fanview page now has a more modern and scannable layout! Everything that was previously on the fanview is still here, including contact info, tags, active programs and notes. We’ve also added some new features, including:

Activity tags — These blue tags under contact information show if a fan is an app user, has purchased tickets or has opened an email.

Ticketing insights — If a fan has ticket purchases, you can see their yearly spend, their average ticket price and the date of their last purchase

Imported files — You can see what imported files a fan has and can open to a specific file directly from this page

You can access the full ticket history table and import details from this page. Note that you can see fan preferences (from their mobile app registration) on the fan details page — click “All profile info.”

Mobile events

📅 The events builder for mobile has a new look and feel! Now it’s easier to view and manage the events in your app. Highlights include:

See all past and future events

Colleges can see all events without needing to choose a sport first

The list view shows if there are stats or a radio broadcast associated with the event

The card preview shows logos and records

Mobile analytics

📊 The Mobile Traffic Analytics report is updated with a new, more user-friendly layout! Improvements include:

Data is aggregated for you so you don’t have to filter

Added trends over time

More visualizations make the data more scannable

The list of top screens now shows the name of the page

Mobile sponsors

👀 We are now tracking impressions for sponsored launch pages on the mobile app. (Updating and managing the app launch page still follows its same process; consult your client success rep for more information.)

⁠

3/4/21

Audiences

🔄 To improve performance, we’ve changed the way Audience counts update. What you need to know:

Audiences update automatically as you use them

If you view or use the Audience, it will update right then. No need to refresh!

If you use the Audience in another context (Comms, Email, etc), the fan count will update

If you have any issues in the FanThreeSixty platform, please let us know by emailing: support@fanthreesixty.com

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