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Guidelines

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Day-to-Day


Working hours

Our normal working hours 9am to 5:30pm. a total of 8 hours with 30mins lunch break.

Flexible hours


You have flexible times to make it to the office up to 10:30am, unless your role requires you to be at a specific time. Whatever time you come in after 9:00am can be made up for in the evening.

Example: If you come in at 10am, make sure to leave at 6:30pm.
It is recommended to have Lunch time between 1pm to 3pm.

Cigarette breaks

POSRocket encourages you not to smoke. It’s just not good for your health.
If you smoke, you can have cigarette breaks during your working hours.
Be responsible. Please try to limit the number of your cigarette breaks and time, firstly for your health and secondly not to affect your work.
If you want to quit smoking, please come see me (Wadi). I am more than happy to help. From smoking 3 packs a day to 0 for over 4 years now.. it can be done!!

Remote work

Part of the good habits during COVID-19 the company wants to retain is remote work.
Remote work is optional. If you feel like working at the office, You’re most welcome!
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Sunday & Monday: Team Huddle and alignment
Thursday: End-of-week closure and team all hands.

Your manager can override any remote working day. If you’re needed in the office. You’re expected to go to the office.

The zones

The Focus Zone 😌


'It takes people 20 minutes to focus on a task'.
The focus zone is a relatively long stretch of hours in a day where each of us can work uninterrupted.

During these times there are:
No Meetings
No interruptions
No talking
No direct slack/whatsapp messages
It should wait until everyone's out of the focus zone to be discussed. Unless something is Urgent.
Urgent breaks the Focus Zone. Urgent means we have to stop working NOW on everything and focus on:
A blocker/issue that cannot wait
An Urgent/High priority customer Issue (see SLA).
An emergency
An answer that is needed cannot wait.

Any false 'Urgent' alarm should be reported and resolved to eliminate from happening in the future. It's an iterative process until we perfect it. Be calm, do not over-react and inform why it's false.

Tips to reduce the chances of being interrupted

Set clear expectations.
Keep everyone involved updated so they don't have to ask: "What's the updates on X/Y/Z".
Utilize channels and broadcasts wisely to inform and share.
Eg. Submit your standup to the channel #dev-standups so others know you're working on.
Documentation is key! Document important stuff and make them available for people to use. Think Self-Help!
Automate tasks on your behalf. "Create the robot instead of being the robot" - Zapier
Lead by example. If you interrupt others you will be interrupted.
Set your slack status to Focus Zone. Be careful not to abuse it, as you will be interrupted eventually.

I'm Available 😃

Scheduled time during the day where you're available for anyone to get in touch. Usually, available time is scheduled mid-day to overlap with multiple timezones.
I'm available times: 11am - 3pm
Ensure that you are reachable, available and responsive.
Aim to have your meetings during your available time. This free's your focus zone to focus on getting things done!

Always Available 😎

Overrides both the Focus Zone and I'm Available working modes.
Always available occurs when:
A deadline is approaching and team mates need to keep constant follow up.
Team work is taking place to either collaborate or work closely on solving a challenge or a problem.
Urgent situations as described above and needs everyone's full attention.

Meetings

General Guidelines

Have an agenda for every meeting. A meeting without an Agenda is a no-go. The easiest way to add an agenda is to use the "description" section in the calendar invite.
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Try to schedule meetings within the "I'm available" times. There will be sometimes when they're not, but that's okay.
Be prepared.
Stick to 30 minute meetings (or less).
Respect each other's time. Never book a meeting unless the situation calls for it. First, nudge on slack, if both parties agree, book a meeting. Hijacking calendars is not nice.
If there's an English speaking attendee, meeting must be conducted in English. Learn and be prepared to communicate in English. It's the language of the world.

Remote (conference) Meeting Guidelines

Connect early, test your mic and camera to avoid connection & technical issues.
Dress comfortably & professionally.
Your camera should be on by default. Exception: a bad internet connection.
Your mic should always be on, unless the meeting has 5+ attendees or when your background noise is interrupting the meeting.

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