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Community Services
🏥 Health & Safety
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310Mental Health Support
310-6789
Alcohol and Drug Information Referral Service
1.800.663.1441
BC Bereavement Helpline
604-738-9950
Toll free 1-877-779-2223
or
email contact@bcbh.ca
BC Chronic Pain Support Line
1-844-880-PAIN
or
supportline@painbc.ca
BC Nurse Line 8-1-1
811
Caregiver Support Line
1-877-520-3267
CMHA and BC Partners Mental Health Information & Referral Services
leave a message at 1-800-555-8222 or by email at help@cmha.bc.ca
Cool Aid Community Health Centre
250-385-1466
(If you are already a client, call & leave message to have phone apt with doctor, nurse, or pharmacist)
Cool Aid Dental Clinic
(250) 383-5957
COVID-19 Call Centre (Langford)
778-600-0240
Crisis Intervention and Suicide Prevention Centre of BC
1-800-784-2433
Doctors of the World
tina.price@doctorsoftheworld.ca
Foundry Victoria Youth Clinic
250 383 3552
Island Health Facilities
250-370-8699
Or
info@viha.ca
Island Sexual Health
250-592-3479
or text 250-812-9374 line for sexual health Q&A
Kids Help Phone
Call 1-800-668-6868 (counsellors)
Men's Therapy Centre
250-381-6367
Or
info@menstherapycentre.ca
Need2 Suicide Prevention Education and Support (Youth Space)
250-386-6328
Or
Youth Space Chat Forum
Pandora Clinic & Pharmacy
(250) 294-6714
Rock Bay Landing (open for hygiene hours only)
250-383-1951 + press “1” for front desk
Sexual Assault Response Team (SART)
250-383-3232
or
access@vsac.ca
Soap for Hope Canada
Contact Anne or Kara at victoria@soapforhopecanada.ca
or call 250-590-1462
Trans Care BC
1-866-999-1514 (toll-free) or email Transcareteam@phsa.ca
Vancouver Island Crisis Line
1-888-494-3888
VictimLINK
1-800-563-0808
Victoria Disability Resource Centre
250-595-0044 (ext. 101) (leave a message. you will be called back) or mailto:information@drcvictoria.com
Victoria Youth Clinic (age 12-24)
250 383 3552
Or
Victoria Youth Clinic
Wellness Together Canada
If you are in crisis or require support right away:
Youth: Text WELLNESS to 686868
Adults: Text WELLNESS to 741741
Youth Space (youth under 25)
https://youthspace.ca/ or text 778 783 0177
310Mental Health Support
Service/Time
emotional support, information and resources
Contact Info
Location/Website
🍲 Food Distribution
Search
9-10 Club (The Soup Kitchen)
740 View St., Victoria
Food Not Bombs
Centennial Square
Living Edge
Central Baptist Church, 833 Pandora Ave., Victoria
Living Edge
Gateway Baptist Church, 898 Royal Oak Ave., Victoria
Living Edge
901 Kings Rd., Victoria (QVCC) - Lineup is on Wark St.
Living Edge
Saanich Baptist Church, 7577 Wallace Dr., Victoria
Living Edge
679 Goldstream Ave., Langford
Mustard Seed
625 Queens Avenue
Out of the Rain (youth up to & including 25 years old)
1450 Elford St., Victoria
Rainbow Kitchen
#1315-1277 Lyall St., Victoria
Red Cedar Café
537 Johnson St.
Salvation Army ARC (open to all)
525 Johnson St., Victoria
Shelbourne Community Kitchen
3541 Shelbourne St.
St Vincent de Paul
835 Yates St, Victoria
St. John The Divine
1611 Quadra St.
Stan Hagen Centre (open to all)
2695 Quadra St., Victoria
9-10 Club (The Soup Kitchen)
Service/Time
Takeaway breakfast only, usual hours (Mon-Fri 8:30-10AM).
Location
740 View St., Victoria
Contact Info
🏘 Shelter, Hygiene, & Housing
Search
BC Housing
1-800-257-7756
BC211
Shelter and Street Help Line: 211
Emergency Shelter plan
First Met Shelter
(250) 388-7112
Handwashing Stations
KEYS Kiwanis Emergency Youth Shelter (ages 13-18)
250-386-8282
Pacifica Housing
250-385-2131
The Cridge Transition House for Women
250.479.3963
Victoria Women’s Transition House
250.385.6611 (24 hr crisis line)
Washrooms/Bathrooms
BC Housing
Service/Time
“Initial actions include: Ban on evictions for non-payment of rent in BC Housing-funded buildings.
Development of distinct protocols and identification of sites to support isolation for vulnerable people experiencing homelessness – sheltered or unsheltered – and those in private single room occupancy (SROs) and social housing buildings.
Sustaining service providers through continued payments to ensure they can pay their staff and operating costs.
Centralized procurement for critical supplies needed by frontline providers.”
Contact Info
Location/Website
🔅 Indigenous Support
Search
Aboriginal Coalition to End Homelessness
778-432-2234
or
mailto:operations@acehsociety.com
Beecher Bay Nation
(250) 478-3535
Esquimalt Nation
(250) 381-7861
Federal Financial Support for Indigenous Peoples
Indigenous Harm Reduction Team
https://www.facebook.com/pg/Indigenous-Harm-Reduction-Team-2268634883463900/posts
KUU-US 24Hour Crisis Line for Adults/Elders & Youth
Adults/Elders (250-723-4050)
Child/Youth (250-723-2040)
Toll Free Line (18005888717)
Songhees Nation
(250) 386-1043
Tsartlip Nation
(250) 652-3988
Victoria Native Friendship Centre
(250) 384-3211
Aboriginal Coalition to End Homelessness
Service/Time
Delivering food to individuals in need or isolated. Contact Coalition for more information
Location
Contact
🚚 Resource Services
Search
Aboriginal Coalition to End Homelessness
operations@ACEHsociety.com
Anawim House
250-382-0283
BC Child Care Support
1-888-338-6622 (option 4)
BC211 (Expanded Help for Seniors)
211
Burnside Gorge Community Centre
250-388-5251
or
info@burnsidegorge.ca
Family Support Institute of BC
604-540-8374 or toll free at 1-800-441-5403
Fernwood NRG
250-381-1552
Our Place
250-388-7112
PEERS
Call or text 250-744-0171 to request delivery of supplies
Peers blog
Night Outreach: 250-744-0171
Answered M, W, F 11-1:30
Harm Reduction: 250-217-0410
Answered M-Th; text anytime
Men’s Program:250-217-1386
Answered M-Th 10-4; text anytime
Housing: 250-415-1874
Answered M-Th 10-4; text anytime
Prevention: 250-217-5937 T-Th 12-4; text anytime
Quadra Village Community Centre (QVCC)
250-388-7696
or info@quadravillagecc.com
QVCC Senior’s Entitlement Services
250-388-7696ext. 230 or email ses@quadravillagecc.com
Senior Community Outreach Project (for seniors only)
(250) 889-4430
TAPS
250-361-3521
Victoria Immigrant & Refugee Centre Society
Phone: 250 361-9433 and
email: info@vircs.bc.ca
Victoria Women in Need Community Cooperative
250-480-4006
or email: programs@womeninneed.ca
Victoria Youth Empowerment Society (YES; for youth 13-19)
250-383-3514
or
yves.ca
Youth Online Drop-in hosted by Project Respect:
Youth Drop-in Registration
Aboriginal Coalition to End Homelessness
Contact Info
Service/Time
Closed; staff working from home. Email with general questions/needs.
Location/Website
101-2860 Quadra St.,
Victoria
🛡 Harm Reduction
Search
AVI
(250) 384-2366
Detox, Stabilization, and Sobering and Assessment Centre
(250) 213-4444
Drug Checking (Substance UVic)
https://substance.uvic.ca/
Rock Bay Landing Overdose Prevention Unit
(250) 383-1951
Sobering Centre (Island Health)
250-213-4444
SOLID
Fred: 250-686-6776 (for supplies downtown)
Mark: 250-891-9299 (for residence/SRO/ supportive housing unit that needs supplies in Victoria, Esquimalt, Gorge area)
The Harbour
(250) 519-5303
AVI
Service/Time
All groups cancelled.
Daytime harm reduction open as usual with SD measures.
PWP - drop-in space closed with packaged meals to go and by delivery; phone and email support; some limited in person support with SD available at the office
Developing outreach support for PWP clients as staffing allows.
Location
713 Johnson St., Victoria
Contact
🏦 Financial Support
Search
B.C. Hardship Assistance (if not eligible for Income Assistance)
1-866-866-0800
B.C. Income Assistance
1-866-866-0800
B.C. Student Loans
1-800-561-1818 (9am-4pm)
BC Hydro
1 800 224 9376
Canada Child Benefit
1-800-387-1193
Canada Emergency Response Benefit (CERB)
Apply: Canada Emergency Response Benefit or by calling 1‑800‑959‑2019 or 1‑800‑959‑2041
Climate Action Tax Credit
1-877-387-3332
ITBTaxQuestions@gov.bc.ca
Federal Financial Support for Indigenous Peoples
Federal Financial Support for Seniors
1-800-277-9914
Fortis BC
1-866-436-7847 for electricity and 1-888-224-2710 for natural gas
GST Tax Credit
1-800-387-1193
ICBC
1-800-665-6442
Ministry of Social Development and Poverty Reduction
1.866.866.0800
People Getting Income Assistance or PWD
1-866-866-0800
Support Fund for Former Youth in Care
+14169230924
Taxes
1 877 387-3332
B.C. Hardship Assistance (if not eligible for Income Assistance)
Information
From government of B.C. website:
Access Income & Disability Assistance Services:
Toll-free with 1-866-866-0800
Contact
🚌 Transit & Delivery
Search
BC Ferries
1-888-223-3779
Better Meals (food delivery for seniors)
604-299-1877 or Toll Free number 1-888-838-1888
Canada Post
1-866-607-6301 (M-F: 7am-11pm, S-S: 9am-9pm)
Quadra Village Drug Mart (prescription delivery)
250-383-1188
The Super Plumber (grocery pick-up)
1(833) 333-1190
UPS
1-800-742-5877
Victoria Pedicab Company (grocery/pharmacy delivery)
778 746-1248 or vpc.deliveries@gmail.com
Victoria Transit
250-382-6161
or transitinfo@bctransit.com
BC Ferries
Contact Info
Service/Time
"At this time, we are advising customers to avoid any non-essential travel.
Crews have been taking, and will continue to take, extra measures to ensure the safe transport of critical goods and supplies to coastal BC communities.
These extra measures include cleaning and disinfecting all touch points. Touch point cleaning focusses on common areas and locations that are touched frequently by people throughout the day. They include hard surfaces such as tables, handrails, payment pin pads, door handles, and elevator buttons. We have also stepped up our cleaning protocols in all washroom facilities. In addition to these efforts, customers can now remain in their vehicle on any deck, access open air decks and spread themselves out on board to support physical distancing."
Location/Website
🗄 Case Management
Search
DACT
(250) 519-5180
ICMT
(250) 882-0816
PACT
(250) 519-5181
SOACT
(250) 519-3528
VICOT
(250) 519-5182
DACT
Service/Time
Reducing to essential services only; please attempt to call first. Clients triaged to be seen in person.
Contact Info
Location
941 Pandora St., Victoria
💼 Legal Support
Search
Victoria Probation
(250) 387- 6321
Victoria Parole
(250) 363-3267
Victoria Courthouse
(250) 356-1478
Victoria Probation
Service/Time
All phone reporting. Core programs cancelled.
Contact Info
Location
N/A
🔍 Active Sources & Related Links:
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