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Queue Review - Data Charts
Chart Type
Date Added
Chart
Sentiment & Notes
Goals for next month
CSAT Breakdown
4/19/2022
5
Convos Participated
4/19/2022
5
Reply Volume
4/19/2022
5
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Queue Review - Goals
Goal Name
Date Added
Related Chart
Notes
Goal Progress
Aim for more coaching / less doing
4/27/2022
Open
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Queue Review - All sentiments
Sentiment
Author
Reflection
Discussion notes
Date Added
Related Chart
You should be very proud of your CSAT. Weekly CSAT has a pretty small sample size so, as you can see, it’s easy for one negative rating to throw things off.
Open
4/19/2022
CSAT Breakdown
This is a lot of conversations to be participating in, especially only a few months in 👏
Since these values represent current closed tickets only, it’s normal to see numbers dip in the most recent week or two (since you’re probs still working on tickets that haven’t closed).
Open
4/19/2022
Convos Participated
So consistent! March 21 was Hackathon week, hence the low/no reply volume.
Open
4/19/2022
Reply Volume
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