Jen/Alison Agreement

Customer Champion Expectations

I am expected to set the agenda. Topics will range from ticket time to projects to personal growth and feelings.

One of my weaknesses is ...

I prefer feedback ...

I feel encouraged when ...

I feel celebrated most by ...

Something I hope to continue with my new manager is

Something I hope to stop with my new manager is

Short term and long term goals I’m excited about are

Suggested prompts:

In our 1:1s I’d like to cover these types of topics...

I’d like to receive feedback in a [style], every [frequency]...

Let’s discuss progress towards my career goals in this [format] this [frequency]...

I prefer to give status updates in the form of...

I’m most encouraged to do my best work when...

⁠

Manager Expectations

I expect you to set your own agenda within our 1on1’s, track your own notes, and manage follow-ups from our one-on-ones. I will add thoughts from time to time, but the agenda is primarily yours.

Slack: I am on slack during business hours and will not respond after 5PM usually but if there’s an emergency text me at 269-598-0482.

I’d like to receive feedback one on one either in zoom or slack so we can follow up.

Weaknesses: I don’t always pick up on subtle queues.

Feedback: I’m very open to feedback. I’d love to hear about when you need support or if I’m not being thorough enough.

Coaching: I want you to learn and feel fulfilled in your work. I realize it’s not always 100% possible all of the time, but if there is something you’re interested in working on, bring it up.

⁠

Our Shared Expectations

Every 1:1 we will review your goals, but every 6 months we will take a look at your IDP and review

Every quarter we will review performance with a queue review. At least once a year we will do a full 360 review that will incorporate feedback from your peers!

The agenda for each 1:1 should be set by the beginning of our meeting by CC.

We will meet every week or every other week, at a consistent 30 minutes.

Practices

Let’s give each other feedback (2 way street).

Share opportunities and events one another may be interested in (2 way street).

Gallery

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