What is this meeting?
Forum - a place, meeting, or medium where ideas and views on a particular issue can be exchanged.
This meeting is a bi-weekly forum for product teams and customers teams to discuss, escalate, and validate needs. The goal is for this meeting to be equal parts useful for Customers teams and PD teams.
This meeting IS
A place to uncover common and critical needs across accounts A place to go deep on topics with the right folks in the room A place to align on best practices and common understanding An inclusive place for diverse perspectives This meeting is NOT
A place to design on the fly A place where resources and roadmaps are committed The place where all issues will be resolved
What types of topics make sense in this forum?
Escalations of critical/urgent product needs from customers Usage or pain point patterns that customers are experiencing Feedback on in-flight product initiatives
Agenda
Review new feedback, add & vote on topics Topics
Past topics