Build common context both on real-world customer needs & product approaches
What is this meeting?
Forum - a place, meeting, or medium where ideas and views on a particular issue can be exchanged.
This meeting is a bi-weekly forum for product teams and customers teams to discuss, escalate, and validate needs. The goal is for this meeting to be equal parts useful for Customers teams and PD teams.
This meeting IS
A place to uncover common and critical needs across accounts
A place to go deep on topics with the right folks in the room
A place to align on best practices and common understanding
An inclusive place for diverse perspectives
This meeting is NOT
A place to design on the fly
A place where resources and roadmaps are committed
The place where all issues will be resolved
What types of topics make sense in this forum?
Escalations of critical/urgent product needs from customers
Usage or pain point patterns that customers are experiencing
Feedback on in-flight product initiatives
Agenda
Review new feedback, add & vote on topics
Announcements
Discuss topics
Topics
Done
Idea
Author
Upvote
Notes
Done
Idea
Author
Upvote
Notes
1
Lots of recent conversation on sharing capabilities