? Check out the blog to know what is customer experience and why does it matter?
Research shows that 65% of customers have already browsed your products online! And now is the time for your retail team to engage and convert!
The key to success with customer experience is to create an environment that allows or better still, encourages your retail teams to have time for a conversation.
to be top of the pops your teams need to have extremely efficient operations, communications, store planning etc etc so they are free to engage with customers!
How many times in the last few weeks have you seen retail teams busy with ‘doing stuff’ such as processing stock, re-pricing articles, moving products, completing paperwork, checking through lists on the ipad…they are doing all the things EXCEPT serving the flipping customer!
is the only way to convert more of your browsers into buyers and to attain customer loyalty.
Your retail staff become so confident and empowered to essentially grab the customer attention and have them stay in the store longer than they may have initially anticipated!
This is a win!
It is the key factor that separates successful retailers from those that struggle.
, you will create a memorable time for your for your customers.
How?
I will show you how to blend strategy (the curriculum) with emotions; because emotion is simply energy IN motion. It is the exchange of laughter, lightness, happiness and who doesn’t want to be around that?
