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Invent X
Team TODO Workspace
Working Problem
NEW STATEMENT: The lack of reliable network access prevents units from using the latest digital systems to quickly distribute technical orders, forcing reliance on outdated methods like CDs and external hard drives. This leads to critical delays, errors, and coordination issues, directly threatening aircraft readiness and mission success.
Examples (use-case):
Stakeholders/Beneficiaries:
Decision Makers:
Current Process Flows:
Desired Process Flow:
MUST - Most Uncertain Scenario Test (If (Action) > Then Outcome 1, 2, 3)
MUST # 2 - Most Uncertain Scenario Test (If (Action) > Then Outcome 1, 2, 3)
Files 🗂️
RE_ TODO Questions_189th.pdf229.7 kBRE_ TODO Questions_TODO FAM.pdf181.2 kBRE_ TODO Questions_189th_2.pdf234.3 kBRE_ EFBs for Fighter Aircraft.pdf202 kBVISION CONTACT_MSgt Borst.log278 B
Deployment Chklist ETOOL (1).pdf25.3 kB
Links 🔗
Acronyms:
Reference: TO: 31S5-4-ETOOL-1 (p.49)
Output & Attempts
Pretotypes
Questions❔
Before deciding on iPads, the Air Force considered several other devices for managing technical data. Some of the devices evaluated included:
Ultimately, iPads were chosen due to their lightweight design, ease of use, and the ability to support a wide range of applications and security measures.
Yes, but each building will need permissions granted (possible new network for this purpose )
Yes. It is a matter of funding. WiFi connectivity is only required in the iPad storage areas/docking stations.
ETIMS Client. WiFi connection required at docking station for updates. PKI certificates are required for each iPad, which will need to be renewed every 36 months. Reach out to Comm or research how to obtain the certificates. (update required on the process and its tests)
Our contacts would benefit from a less manual way to update. A few have noted interest but are limited by network issues
There are units using Microsoft tablets and GTACS
5 for each aircraft possessed, 2 for back-shop
This issue is resolved by the autonomous updates from ETIMS to iPads as primary devices.
Yes
Old problem statements:
Due-outs:
Standard Operating Procedure for Managing and Updating iPads with ETIMS Client
Purpose:
To establish a standard procedure for managing 322 iPads configured as primary devices running the ETIMS client, ensuring each device is updated automatically via WiFi to maintain operational readiness and reduce manual update requirements.
Scope:
This SOP applies to the Technical Order Distribution Office (TODO) responsible for managing and updating 322 iPads, divided across 32 sub-accounts. The procedure ensures efficient device management, consistent updates, and troubleshooting of any issues related to the ETIMS client.
Responsibilities:
• Technical Order Distribution Office (TODO): Responsible for overseeing the management, configuration, and updating of iPads. Ensures each device is assigned to the appropriate sub-account and verifies that updates are completed on schedule.
• Functional System Administrator (FSA): Supports configuration and troubleshooting of iPads when needed.
• Client Systems Technician (CST): Provides technical assistance, particularly for network-related issues.
Procedures:
1. Initial Setup and Configuration
• 1.1 Assign each iPad to one of the designated work centers.
• 1.2 Configure each iPad to be a primary device for running the ETIMS client.
• 1.3 Verify that each iPad has an established WiFi connection and is configured to update automatically.
2. Automatic Update Configuration
• 2.1 Set up each iPad to receive ETIMS client updates automatically every day between 12:00 am and 4:00 am.
• 2.2 Ensure the iPads are connected to a reliable WiFi network within the storage or docking location before the designated update time each day.
• 2.3 Regularly monitor network availability within iPad storage areas to ensure connectivity for overnight updates.
• 2.4 Confirm that each iPad’s time settings are accurate and synchronized to ensure update timing is consistent across devices.
3. Daily Check and Verification
• 3.1 Designate a responsible TODO staff member to verify that each iPad has completed its overnight update.
• 3.1.1 Perform spot-checks by reviewing update logs on a subset of iPads within each sub-account.
• 3.1.2 If updates fail on any iPads, attempt a manual update during off-peak hours (outside of the 12:00 am–4:00 am window).
• 3.2 Document any update issues or irregularities and report them to the FSA for further investigation.
4. Troubleshooting
• 4.1 If an iPad does not receive updates, check the WiFi connection and re-establish the network if needed.
• 4.2 Ensure the iPad is properly assigned to the correct sub-account and has appropriate permissions to receive ETIMS updates.
• 4.3 If issues persist, contact the CST for technical assistance and review potential network or device configuration issues.
5. Maintenance and Record-Keeping
• 5.1 Maintain a log of each iPad’s update history, including any failed updates, manual interventions, or configuration changes.
• 5.2 Every quarter, review and update the device list, ensuring each iPad is still in the correct sub-account and is operational.
• 5.3 Update certificates every 3 years and ensure device settings comply with cybersecurity requirements.
6. Annual Review
• 6.1 Perform an annual audit to assess the effectiveness of the update process and identify any areas for improvement.
• 6.2 Collect feedback from FSA, TODO, and CST personnel on any recurring issues or procedural adjustments needed.
Notes:
• Update Timing Considerations: The daily update period of 12:00 am to 4:00 am should not overlap with any scheduled network maintenance or testing.
• Device Storage Requirements: iPads should remain in designated storage areas overnight to ensure reliable access to WiFi.
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Business Model Canvas for iPad Management with ETIMS Client Updates
1. Key Partners
• Technical Order Distribution Office (TODO): Responsible for the overall management and updating of all iPads.
• Functional System Administrators (FSA): Provides assistance with device setup, configuration, and troubleshooting.
• Client Systems Technicians (CST): Supports network and device troubleshooting for smooth update processes. Ensures all devices meet security standards and regulations. Ensures reliable connectivity in designated areas to facilitate nightly updates.
2. Key Activities
• Device Allocation and Setup: Assign iPads to sub-accounts and configure each as a primary device with the ETIMS client.
• Scheduled Updates: Configure iPads for automatic updates between 12:00 am and 4:00 am over WiFi.
• Daily Monitoring and Verification: Verify each iPad has successfully completed its updates.
• Troubleshooting: Resolve any connectivity or configuration issues to ensure devices are ready for nightly updates.
• Documentation: Maintain records of device assignments, update statuses, and any troubleshooting actions for future reference.
3. Key Resources
• 322 iPads: Devices set up as primary tools for accessing and updating technical orders.
• ETIMS Client Software: Central software that enables distribution and updates of technical orders to the devices.
• WiFi Network: Reliable network access in storage/docking locations to facilitate automatic updates.
• Device Management Systems: Tools to track, monitor, and manage device configurations and update statuses.
4. Value Propositions
• Automated Updates: Reduces manual work by automating the update process, ensuring technical orders are up-to-date.
• Enhanced Operational Readiness: Ensures iPads are always equipped with the latest information to support mission success.
• Reliable Device Management: Streamlined process to manage and troubleshoot a large number of devices across multiple accounts.
• Consistent Security Compliance: Adheres to cybersecurity protocols, keeping devices secure and compliant.
5. Customer Relationships
• Proactive Support: Ongoing support for FSA, TODO, and CST staff to handle any issues promptly.
• Regular Reporting: Provide status reports on update success rates and any issues encountered to stakeholders.
• Feedback Loops: Gather feedback on update processes from users to refine and improve the system.
6. Channels
• Direct Communication: Coordination between TODO, FSA, and CST teams for seamless device management.
• Internal Updates: Regular check-ins and updates on the status of devices and any troubleshooting performed.
• Documentation and Logging Systems: Centralized logs accessible to relevant teams for consistent monitoring and record-keeping.
7. Customer Segments
• TODO and Device Management Teams: Primary users responsible for day-to-day device management and updates.
• End-Users of iPads: Personnel relying on updated technical orders to perform their tasks effectively.
• Operational Command: Leadership interested in overall device readiness and compliance.
8. Cost Structure
• Device Procurement and Replacement: Costs associated with acquiring and replacing iPads.
• WiFi and Network Maintenance: Expense of maintaining stable connectivity in storage areas for automated updates.
• Cybersecurity and Compliance: Costs for maintaining security standards and compliance testing.
• Labor and Training: Training for TODO, FSA, and CST staff to manage device setup, updates, and troubleshooting.
9. Revenue Streams
• Operational Efficiency Gains: Reduced manual labor by automating updates, resulting in time and cost savings.
• Reduced Downtime: Minimizing delays in accessing updated technical orders improves mission readiness.
• Compliance and Security Assurance: Avoids costs and risks associated with outdated or insecure devices.
**End-User Feedback Questionnaire**
1. Was the ETIMs client user-friendly?
2. How was your experience with the interface?
3. How many tabs did you use during this session?
4. In your opinion, what are the pros and cons of this new system?
5. Would you recommend moving forward with this new system?
6. Are there any changes you would suggest?
Team TODO final.pptx
3.3 MB
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