Templates

Challenge Problem Submission
Challenge Problem Template.docx
97.4 kB
Empathy Map: For investigating problems, a useful framework to structure your approach is the empathy map. Create an empathy map for each beneficiary type.
Empathy Map Canvas.pdf
272.3 kB
Quad Chart
ARCWERX FY24 Quad Template (3).pptx
1.2 MB
Challenge Problem Submission
Problem Champion
Title: A short title for your challenge or problem | Team or Organization: The team, department or division championing this submission | Point of Contact: The main contact for day-to-day interactions - name, title and contact info
Beneficiaries
Identify the key beneficiary who currently struggles with the problem. A beneficiary must be an individual (not a group, unit, division, department nor organization). They must be accessible to you for observation and interviews. If unsure, list three likely beneficiaries.
Problem Symptoms
A “problem” is a situation or condition that someone desires to change because it is undesirable or harmful. For symptoms of problems, describe how the beneficiary is experiencing the problem. What are signs of beneficiary struggles and pain? Look for symptoms objectively. List all possible symptoms using this format: [Individual(s)] struggles with [condition, or situation] given that [list evidence]
Problem Consequences
What is the ‘cost’ to the beneficiary and stakeholders in terms of time, effort, expense, opportunities, etc?
Stakeholder(s)
Who has a stake in the sufferer’s problem? Who benefits when the symptoms/problem is resolved? Who benefits when the symptoms/problem remain unresolved?
Constraints
Any restrictions to be overcome Any restrictions to be respected
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Form Results
Problem Champion
Beneficiaries
Problem Symptoms
Problem Consequences
Stakeholder(s)
Constraints
Created By
1
Joseph Palma (ARCWERX)
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