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Support

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Referring to Support Services

A Person can agree to have each Need referred to a Support Service.
Information relevant to the Need can be passed to that Service, who may respond with a Plan, and/or a series of Actions.
The SAVVI Concept Model defines ‘Plan’ and ‘Action’, as
1
Plan
A set of planned actions designed to respond to a NEED over a period.
2
Action
An action that has been carried out as a part of responding to a NEED.
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Steps

1
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Refer to Partner Services

Introduce relevant Services to the Person, and agree and record which, if any, to make a referral to.
The Person will be asked for their consent to pass information to the Delivery Organisation such as
the Person or Household that they are asked to support
the address
the Need that is being referred
relevant circumstances
special instructions

2
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A Plan for a Need

A Delivery Organisation can report back on how they plan to provide support. For example, they may plan to provide a weekly food-box, or to provide debt counselling.
Updating the Responsible Organisation with a Plan, gives some assurance that a Need is being managed. At its simplest the Delivery Organisation can just indicate that there is a Plan to address the Need, without any further detail.
3
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Providing Support

Each support Action that a Delivery Organisation provides, can be recorded as an Action and reported back to the Responsible Organisation.

This is useful information that can be reported in a dashboard in the Report phase, and can be analysed for effectiveness during the Improve phase.
4
action.png

Status Update

The Delivery Organisation can report back to the Responsible Organisation that the Need
is planned
is being managed
has been resolved
is no longer relevant
has been rejected
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