Who are their target customers? Including segments and verticals.
CS and ITS again topping the charts
Maximum customers between 1-10M
Followed by >1000M
Computer Software, followed by ITS.
Maximum Customers - 10M-50M Revenue followed by >1000M
How many customers do they have?
Some companies will have this published on their site, others might require a bit of digging.
Which are some of the big-ticket businesses on their client list? Of these, which are referencable case study clients?
They’ll shout about it if they do, so this one should be easy to find out.
What countries do they operate in?
US, India, UK, Germany, Canada, Brazil, France, Italy, Australia (In order of customers present)
US, Canada, UK, India, Australia, France, Japan (In order of customers present)
What do their positive online reviews say? What do their negative online reviews say? What negatives are included in their best reviews? Consider using extracts from some in here, along with their star rating (if applicable).
Positive - Excellent Audit report and workflow tracking mechanism.
All employee info in one location - reporting details, attendance, leave planning, pay slip information, Income tax declaration, form 16 till my exit initiation.
Efficient support & user manuals from SAP
Negative in Positive - UI is choppy(especially learning module), Data Centers are not local. Integrations may not work properly leading to loss of data.
Typical tough backend coding, and complicated back end
Cost and not very adaptable to change.
Bulk upload formats are very rigid
Negative - no possibility to customize based on local requirements
Poor user experience, clunky interaction, quick timeouts, is basically a form-filler with a couple of categories assignable.
The quarterly released update would require a lot of maintenance work
The recruiting section is hard for internal candidates to navigate and find jobs due to the categories.
The reporting is abysmal, if not useless.
Are there any trends among their online complaints? And how have these trends changed over time?
Chucky UI, Bad Reporting standards, Adaptability and Flexibility concerns