Root Cause Reasoning: An inside look at how Zoom makes important decisions
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Root Cause Reasoning: An inside look at how Zoom makes important decisions

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Template: RCR Writeup

Product Managers should consider adapting RCR to work with their existing 1-pager or PRD template.
Copy the template and clear example data. Then delete these instructions. You can also type /RCR to insert this template into an existing Coda doc.
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Clear sample data
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Problem

What is the problem that needs to be solved, and why?

Root Cause

What is the fundamental reason there is a problem?

Solution

What are the proposed solutions? Add visuals for context and to brainstorm your proposal. Use /image or /embed to insert mockup images, GIFs, Figma, Miro, or Looms.

Context

Optional: What additional details are important to understand in this situation?

Owner

Optional: Who is the directly responsible individual for implementing the solution? Type @ to reference a person.

Next steps

Optional: What needs to happen next to implement the solution? What are the success metrics?


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Topics for discussion

Idea
Author
Upvote
Notes
1
Do we have budget for swag?
Polly Rose
9
2
Can we open the thumb wresting tournament with magic?
James Booth
8
3
How do we incentivize people to come to a virtual event?
Joel Davis
6
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