Problem: In the early days of the Zoom Rooms product, customers liked the simplicity, reliability, and overall management of the product. But some customers didn’t want to deploy it because it lacked Calendar and Digital Signage functionality. Customers requested we integrate third party applications.
Root Cause: If the Zoom Rooms product doesn’t own the steady and idle states of the integrated hardware and software, it loses reliability and overall management.
Solution: A CIO needs to come into the room, click a button and have it just work. Since reliability and management were critical, the Zoom Rooms team built the two apps themselves. Making Calendar and Signage native to the Zoom Rooms product at no additional cost. The apps were initially a basic set of features, which helped simplicity and usability.