九日支援 / Nine Sols Support

九日版本更新 / Nine Sols Patch Notes

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Technical Support

How to Find the Crash Report

中文：

技術支援⁠

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When encountering crashing or black screen issues, please follow the standard debug flow below.

Standard Debug Flow

Step 1: Update the Game to the Latest Build

Ensure that your game is updated to the latest build before trying the solutions.

Step 2: Update Your Graphics Drivers to the Latest

Please update your graphics drivers to the latest version.

NVIDIA:

https://www.nvidia.com/download/index.aspx⁠

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AMD:

https://www.amd.com/en/support/download/drivers.html⁠

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Intel:

https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html⁠

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Step 3: Verified Integrity of Game Files

Find Nine Sols in your Steam Library, right-click, and select [Properties].

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Select [Installed Files] → [Verified integrity of game files].

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Wait for the process to complete, and then click [x] to close the page.

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Launch the game again.

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If none of the above steps resolve your issue, please use the list on the right side to navigate to the corresponding section based on the problem you are encountering.

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Crashes & Black Screen Issues

Solution 1: Adjust the Graphics Quality

Launch Nine Sols on Steam.

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Select [Options] on the main menu.

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Select [Graphics].

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Select [Graphics Quality] and adjust the setting to [Medium] or [Low]. Adjusting the setting to [Low] significantly decreases crash issues. If your RAM is less than 16GB, we strongly recommend setting it to [Low].

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Solution 2: Reinstall the Game

Uninstall and reinstall the game will NOT erase your save files, so please feel free to try this.

Find Nine Sols in your Steam Library, right-click, and select [Manage] → [Uninstall].

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Click [Uninstall], and wait for the process to complete.

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Go back to Library, find Nine Sols, and click [Install].

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Select [Install].

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Wait for the installation to complete, and then launch the game.

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Solution 3: Add Nine Sols to the Exclusion List

Please refer to the instructions for the antivirus software you are using.

Please refer to

Add an exclusion to Windows Security⁠

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Solution 4: Adjust the Refresh Rate and Disable Freesync for Your Monitors

Please refer to

Change the refresh rate on your monitor in Windows⁠

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Please refer to the instructions provided by your monitor supplier on how to disable FreeSync.

Solution 5: (Laptop-only) Make Games Use Your Dedicated Graphics Card

Please refer to

How to Make Games Use Your Dedicated Graphics Card⁠

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Solution 6: Disable the Overlay from Steam, Geforce, Etc.

Find Nine Sols in your Steam Library, right-click, and select [Properties].

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Select [General], and toggle [Enable the Steam Overlay while in-game].

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Solution 7: Run Steam in Admin Mode

Solution 8: Download and Install the Latest Visual C++

Please refer to

Microsoft Visual C++ Redistributable latest supported downloads⁠

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Solution 9: Unplug Any Unnecessary USB or Bluetooth Devices Connected to your PC

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Lag and Frame Rate Issues

Solution 1: Close Other Running Programs on Your PC

Please try closing any unnecessary programs to reduce the load on your computer.

Solution 2: Adjust the Graphics Quality

Select [Options] on the main menu.

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Select [Graphics].

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Solution 3: Disable the Overlay from Steam, Geforce, etc.

Find Nine Sols in your Steam Library, right-click, and select [Properties].

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Select [General], and toggle [Enable the Steam Overlay while in-game].

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Solution 4: Adjust the Refresh Rate and Disable Freesync for Your Monitors

Please refer to

Change the refresh rate on your monitor in Windows⁠

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Please refer to the instructions provided by your monitor supplier on how to disable FreeSync.

Solution 5: Enable the Maximum Performance Priority & Fast VSync

Configure the settings to [Maximum Performance Priority] and/or enable [Fast VSync] in your graphics card control panel.

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The Game Won't Launch

The game won't start. There is no response after launching from Steam.

NOTE: If you are playing on a Mac, please ensure that your macOS version is not a beta version. As we cannot guarantee the stability of macOS beta versions (e.g., macOS 15 beta), if you are using a beta version and cannot open the game properly, please try downgrading to a stable version, and you should be able to play without any issues.

Once the new official macOS version is released, we will conduct compatibility and optimization work accordingly. We apologize for the inconvenience caused.

Please first check the

Nine Sols Steam page⁠

to check if your device meets the minimum system requirements for playing Nine Sols. If your device meets the requirements, please follow the potential solutions below:

Solution 1: Disable Your Antivirus Software, or add Nine Sols to the Exclusion List

Solution 2:
`Steam Support-Games do not run after 'Preparing to Launch'`⁠
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Solution 3: Launch the Game Directly

Please refer to the following instructions:

Find Nine Sols in your Steam Library, right-click, select [Manage], and select [Browse local files].

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Select Nine Sols to directly launch the game.

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Solution 4: Delete the Specified File

Open the path C:\Windows\USB Vibration and check if any folders within contain the file "EZFRD64.dll". If found, please delete this file and restart the game.

Solution 5: Disable the Overlay from Steam, Geforce, etc.

Find Nine Sols in your Steam Library, right-click, and select [Properties].

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Select [General], and toggle [Enable the Steam Overlay while in-game].

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Solution 6: Run Steam in Admin Mode

Solution 7: Download and install the latest Visual C++

Please refer to

Microsoft Visual C++ Redistributable latest supported downloads⁠

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Solution 8: Unplug any unnecessary USB or Bluetooth devices connected to your PC

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Controller Support

Nine Sols currently supports Xbox, PS4, and PS5 controllers (both wired and wireless). If the game cannot detect your controller, please try the following solutions:

Solution 1: Enable Steam Input

You can play Nine Sols with most controllers after enabling Steam Input (including Switch Pro Controller).

Find Nine Sols in your Steam Library, right-click, and select [Properties].

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Select [Controller], open the drop-down menu, and select [Enable Steam Input].

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Restart the game.

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Solution 2: Restart the Game with the Controller Connected

Solution 3: Update the Controller Drivers

Please refer to

Update drivers manually in Windows⁠

Solution 4: Re-pair the Device

Please refer to

Motion controller FAQs⁠

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Audio Issues

No Sound in the Game

First, check your sound settings to ensure the volume is properly turned on. (Players who previously played the demo version might inherit volume settings that cause this issue.)

If the volume settings are without issues, please follow

the instructions⁠