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Integration into website

Integration into website

Standard Procedure for embedding link, whitelisting and debugging network issues

Iframe Script for embedding link

Below is the iframe script for integrating the chatbot into a web page.

Note: In the script below, where we refer to “example-bot”, please use the name of the chatbot that was provided to you as per a separate (email) message.

Copy the code below and insert it in the <body> tag for the pages where the chatbot is to be integrated.
<!-- Enterprise Bot Chat Resources - START -->
<script type="text/javascript">
var currentBotId = 'example-bot';
</script>
<script src="https://example-bot.enterprisebot.co/dist/example-bot/ebInitChatWindow.bundle.js"> </script>
<!-- Enterprise Bot Chat Resources - END -->

Whitelisting

Please whitelist the following links:
Link to access Hybrid Chat system >> https://example-bot.enterprisebot.co/agent/login Link to access the test page on our system >> https://example-bot.enterprisebot.co/example-bot

Known Issues:

Known software, security settings, and firewalls that can block our Websocket connections: Network Security software like Avira Browser Safety, Browser Guard etc
Antivirus or ad-blocking software like Avast, McAfee, Norton, AVG, AdBlock Plus etc
Note for the network team:
To function effectively our chat widget must have a persistent connection with our chat engine. To do so, we use secure WebSockets over port 443 (wss).
Networking software like firewalls and proxies can sometimes interrupt this connection. If you are facing connection issues or black screens when you are trying to access the bot or while accessing the Hybrid chat messaging system, you’ll need to enable an exception in your proxy or firewall and whitelist our
domain to make the connection work. Please whitelist the following wildcard domain (all sub
domains and URL originating from those): *.enterprisebot.co. Alternately, you can choose to whitelist “example-bot.enterprisebot.co” to access our chat systems

Note: Check if your proxy is running SSL decryption. If it is, the proxy must either support WebSockets, or you’ll need to exempt *.enterprisebot.co from SSL decryption.

Solution:

Check if you can access our messenger software by temporarily turning off your antivirus or ad-blocking software. If you are able to access our bot or the Hybrid chat messaging system, please add *.enterprisebot.co to your software’s exemption list before re-enabling the blocking software.

Managing multiple languages

Depending on the language of the web page a specific chatbot needs to be integrated into the web page. These different chatbots for various languages will have separate identifiers that will have to be provided to you by our development team.

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