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Intents are, simply put, thematic buckets which collect sample questions about a specific topic and provide the right answer.
For example, an intent may be designed to handle the topic of “opening hours” and to therefore recognize all questions from a user asking about opening hours. The different ways in which these questions can be asked (e.g. “What are your opening hours”, “when are you open”, “what time does the shop close”, “I would like to know what time you open tomorrow morning”, etc.) are called Triggers. If the bot recognizes a user question as belonging to the topic “opening hours”, it will then give the response that has been assigned to that intent.
2. What are entities?
Entities allow the user to streamline the overall structure of the bot by creating clusters of synonyms which will be recognized by the system as referring to the same concept. They can be referenced within Triggers by using the Entity’s overall name.
For example, if your bot possesses the Entity “animals” with the sub-entity “dogs” and all of its synonyms, it will allow the bot to recognize all synonyms which belong to that category if a corresponding Trigger (e.g. “I want to buy a dog”) has been added. The system will recognize all synonyms as being equivalent to the Sub-Entity and therefore as synonyms of the overall Entity.
3. What are power-up flows?
Power-up flows are specific conversational flows which will lead the end-user through a specific process. An example of such a process would be initiating a refund. By adding these flows, you can immediately help the customer by automating these specific processes within the chatbot.
We recommend having a look at the power-up flows page, which contains the top 5 conversational flows per industry. In most cases, these processes help customers straight away which will increase your customer service - and it’s better than sharing a link only.
4. How do I create intents?
Go to the Intents page by clicking the 
symbol in the menu on the left side. Click on “add new” to add a new intent.
After giving it a name by typing in the “Enter intent name…” field at the top of this box, the Intent can already be saved by clicking on the “Save” button in the top right corner.
You can add Triggers by adding several types of questions which mimic the natural language use of the end user, in the field “Add triggers” and by pressing the Enter button. A large set of Triggers for each Intent is necessary for the bot’s algorithm to work properly. As the amount of triggers increases, the bot will gain the ability to recognize questions which are worded slightly differently.
A reply for this intent should be added in the “Response” field. Mostly, the response will consist of a simple text message which can be added in the “Replies” section of the Response field. Other options include Picture cards, Gallery cards and Suggestion buttons.
5. How do I create entities?
Go to the Entities’ page by clicking on the 
symbol in the left menu. To create a new Entity, simply click on the “Add new” button at the top of the page. This will open an empty Entity in the box on the UI’s right side, where all content relating to the new Entity needs to be inserted. To be able to save the new Entity, you must at least give it a name and insert one Sub-Entity. Once saved, the Entity will be displayed in the list on the left. The name of the Entity can be modified at any time by clicking on the existing name in the right panel of the UI.
All future Entities will be added to the list on the left and will be displayed in alphabetical order after the page is refreshed for the first time.
6. How do I create a power-up flow?
At the moment, it is not possible to create a power-up flow by yourself. Please get in touch with one of our experts who will guide you through this process.
7. How do I get started?
Getting started is as simple as following picking the topics you wish to cover, adding the relevant Intents from our database or creating your own, populating them with triggers, and adding a suitable reply.
The more triggers you add, the easier it will be for the bot to recognize a user’s query and direct them to the correct answer. At the same time, you want to make sure that you don’t overlap triggers over different intents, as that may cause conflicts and lower the overall accuracy of the bot.
8. How to add integrations?
Integrations can be added by using Blitzico to any of your flows. To do this go to the Intent which you would like to use to trigger new flows. Once you enter the respective intent click on “Process flow/Connect API”. This will take you to the flow where you can add any integration to any intent.
9. Is my bot accurate?
Keeping an eye on your bot accuracy is crucial to ensure that it is functioning correctly.
Any bot developed by Enterprise Bot is guaranteed to meet a minimum of 75% accuracy. This means that three times out of four, it will respond with the correct reply to a user’s query.
More importantly, our state-of-the-art AI learning allows the bots to learn and adapt, leading to even higher levels of accuracy with need for minimum intervention on the client’s side. Once the bot goes live, we recommend paying closer attention to how it responds and training it around twice a week, depending on the volume of queries. As time goes on, you will notice that the bot is able to provide the correct answers more frequently, and the need for training is lowered.
10. How do I change/ edit response?
At the bottom of each Intent page, you can find a section titled ‘Response’.
From here, you can add or modify a variety of elements to the response, such as having it return a text reply, displaying pictures, and organizing different subjects into gallery cards. It is also possible to show suggestion buttons below the reply itself, which can lead to another Intent that has been added to the bot, provided the text in the suggestion matches the text in a trigger of the destination Intent.
More complex responses may be possible through the use of APIs as well.
11. How many power-up flows can I integrate to my bot?
There are no restrictions in terms of how many powerups you can utilise
12. Can I integrate my own power-up flow?
Absolutely the system allows for completely custom powerups that can suit your organizational needs.
13. Do I need to have coding knowledge to integrate a power-up flow?
No you do not need to have coding knowledge to integrate but we do recommend users
14. When to use Intents?
Intents should be used when a particular topic encompasses a number of questions (i.e. triggers) that can all be answered with a specific response.
15. When to use Entities?
As Entities serve as a type of dictionary between different concepts, they should be used when a particular term in an Intent’s triggers is interchangeable with another, without compromising the end response.
For example, if the reply to “Why is John eating a banana?” is “Because he likes fruit.” then ‘a banana’ could conceivably be swapped out by any other fruit, such as “an orange”. By setting up an Entity that equates “a banana”, “an orange” and even just “fruit”, not only will the bot parse each separate question as belonging to the same Intent and resulting in the same response, it can also save the trouble of having to type out each question individually as separate triggers.
16. When to build a bot using Intents and Entities?
Works best for content that’s behind a firewall or for non-public data, or if the website is not robust with information.
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