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Enablement

Team

Team

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Team member

Role

Job Description

Open

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Division of Responsibility

Division of Responsibility

Area

Enablement Manager

Process Manager

Learning Development

Knowledge Management

Automation Strategy

Leaves

Final approver for leave requests and credit applications for PRM, LD, KM, and AS.

Monitor the capacity of the Automation Strategy team.

Develop a leave process for the Enablement team and oversee credit applications.

Monitor team capacity for Learning Development and Knowledge Management

Publish standard operating procedures (SOPs) in the newsletter.

Establish a System for Monitoring Team Capacity.

Develop a Process for Tracking Capacity in the System.

Decision Making

Make decisions regarding process changes impacting Enablement team responsibilities, capacity, and targets.

Determine upskilling needs for Enablement team members.

Finalize unestablished operational processes.

Make decisions related to upskilling impacting Learning Development and Knowledge Management.

Decide on the implementation schedule for training documentation.

Determine LD internal processes that do not directly impact Enablement goals.

Decide on the prioritization of Learning Development initiatives, provided there are no urgent tasks that require immediate attention.

Finalize and review completed SOPs.

Determine Knowledge Management internal processes that do not directly impact Enablement goals.

Decide on the prioritization of Knowledge Management initiatives, provided there are no urgent tasks that require immediate attention.

Decide on System Roll out and Project Automation.

Determine Automation Strategy internal processes that do not directly impact Enablement goals.

Decide on the prioritization of Automation Strategy initiatives, provided there are no urgent tasks that require immediate attention.

Communication Pipeline

Manage communications involving:

Critical issues and sensitive information across areas

Enablement task requests.

Regular updates on team capacity and performance.

Key Contacts:

Phoebe

Area leads

Product Team

Stakeholders for project alignment

Manage communications involving:

General updates and follow-ups on Knowledge Management (KM) and Learning Development (LD) progress.

Provide process insights.

Address operational issues and bottlenecks.

Key Contacts:

Phoebe - for insight inquiries

Area leads - for follow-ups and insight gathering

Team members for process feedback

Manage communications involving:

Follow-up and alignment of tasks to meet Learning Development targets.

Collaborate on training creation.

Conduct training needs assessments based on feedback and performance metrics.

Key Contacts:

Area leads - for follow-ups and insight gathering.

Sub area leads - for follow-ups and insight gathering.

Participants for training evaluation

Manage communications involving:

Follow-up and alignment of tasks to meet Knowledge Management targets.

Collaborate on Standard Operating Procedure (SOP) creation.

Gather insights and feedback on KM tools and resources.

Key Contacts:

Area leads - for follow-ups and insight gathering.

Sub area leads - for follow-ups and insight gathering.

Subject matter experts for content accuracy

Manage communications involving:

Follow-up and alignment of tasks to meet Automation Strategy targets.

Collaborate on system creation or process alignment.

Coordinate with Engineering teams for automation initiatives.

Key Contacts:

Area leads (for follow-ups and insight gathering)

Sub area leads - for follow-ups and insight gathering.

Technical teams for system updates and integrations

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