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Enablement

Team
Photo
Team member
Role
Job Description
1
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Enablement Manager
Open
2
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Process Manager
Open
3
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LD Training Delivery Lead
Open
4
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LD Training Content Lead
Open
5
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KM Lead
Open
6
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Sr. AS System Specialist
Open
7
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Sr. AS Operation Specialist
Open
8
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Jr. AS Operation Specialist
Open
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Division of Responsibility
Area
Enablement Manager
Process Manager
Learning Development
Knowledge Management
Automation Strategy
1
Leaves
Final approver for leave requests and credit applications for PRM, LD, KM, and AS.
Monitor the capacity of the Automation Strategy team.
Develop a leave process for the Enablement team and oversee credit applications.
Monitor team capacity for Learning Development and Knowledge Management
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Publish standard operating procedures (SOPs) in the newsletter.
Establish a System for Monitoring Team Capacity.
Develop a Process for Tracking Capacity in the System.
2
Decision Making
Make decisions regarding process changes impacting Enablement team responsibilities, capacity, and targets.
Determine upskilling needs for Enablement team members.
Finalize unestablished operational processes.
Make decisions related to upskilling impacting Learning Development and Knowledge Management.
Decide on the implementation schedule for training documentation.
Determine LD internal processes that do not directly impact Enablement goals.
Decide on the prioritization of Learning Development initiatives, provided there are no urgent tasks that require immediate attention.
Finalize and review completed SOPs.
Determine Knowledge Management internal processes that do not directly impact Enablement goals.
Decide on the prioritization of Knowledge Management initiatives, provided there are no urgent tasks that require immediate attention.
Decide on System Roll out and Project Automation.
Determine Automation Strategy internal processes that do not directly impact Enablement goals.
Decide on the prioritization of Automation Strategy initiatives, provided there are no urgent tasks that require immediate attention.
3
Communication Pipeline
Manage communications involving:
Critical issues and sensitive information across areas
Enablement task requests.
Regular updates on team capacity and performance.
Key Contacts:
Phoebe
Area leads
Product Team
Stakeholders for project alignment
Manage communications involving:
General updates and follow-ups on Knowledge Management (KM) and Learning Development (LD) progress.
Provide process insights.
Address operational issues and bottlenecks.
Key Contacts:
Phoebe - for insight inquiries
Area leads - for follow-ups and insight gathering
Team members for process feedback
Manage communications involving:
Follow-up and alignment of tasks to meet Learning Development targets.
Collaborate on training creation.
Conduct training needs assessments based on feedback and performance metrics.
Key Contacts:
Area leads - for follow-ups and insight gathering.
Sub area leads - for follow-ups and insight gathering.
Participants for training evaluation
Manage communications involving:
Follow-up and alignment of tasks to meet Knowledge Management targets.
Collaborate on Standard Operating Procedure (SOP) creation.
Gather insights and feedback on KM tools and resources.
Key Contacts:
Area leads - for follow-ups and insight gathering.
Sub area leads - for follow-ups and insight gathering.
Subject matter experts for content accuracy
Manage communications involving:
Follow-up and alignment of tasks to meet Automation Strategy targets.
Collaborate on system creation or process alignment.
Coordinate with Engineering teams for automation initiatives.
Key Contacts:
Area leads (for follow-ups and insight gathering)
Sub area leads - for follow-ups and insight gathering.
Technical teams for system updates and integrations
4
Documentation Ownership
Oversee all enablement-related documentation.
Ensure that the Enablement team's documentation is updated, aligned with business processes, and accessible to all stakeholders.
Review final drafts of critical documents for accuracy.
Develop standardized processes for document creation, review, and approval across teams.
Ensure that the process documentation is thorough and consistent.
Monitor the implementation of process documents.
Create and maintain training materials, course content, and onboarding guides.
Ensure documentation supports the training programs and development goals.
Evaluate and update training documents based on feedback
Oversee the creation, organization, and accessibility of Standard Operating Procedures (SOPs).
Ensure knowledge is properly documented and shared across departments.
Manage and update knowledge base resources.
Prepare documentation for case study and best practices across department.
Document all automated processes and systems.
Create user manuals and system guides for automation tools.
Maintain technical documentation for system rollouts and updates.
5
Review & Approval
Final approver for documentation impacting the Enablement team's workflow and performance.
Ensure documentation reflects up-to-date processes and system changes.
Review system related material.
Review documentation related to process changes and training document, ensuring alignment with established procedures.
Approve unestablished processes and ensure they are documented clearly.
Approve training documentation for Learning Development programs provided by Area leads.
Regularly review learning materials to ensure they are aligned with current learning outcomes and objectives.
Review and approve SOPs and Knowledge Management resources for accuracy and completeness by Area leads.
Ensure all KM tools and resources are properly documented and accessible.
Review and approve system-related documentation and ensure alignment with automation objectives.
Verify technical accuracy before rollouts.
6
Collaboration & Updates
Collaborate with the Process Manager to ensure that documentation aligns with overall business enablement strategy.
Facilitate updates to documentation as processes evolve.
Coordinate with LD, KM, and AS to ensure their processes are fully documented.
Provide guidance on necessary updates and revisions.
Work with KM and Process Manager to align training documentation with other knowledge-sharing resources.
Update training materials as new tools and processes are introduced.
Collaborate with LD and AS teams to align SOPs and knowledge-sharing documentation.
Ensure documentation is updated as systems or processes evolve.
Work with KM and LD to ensure technical documentation supports training and operational needs.
Update system documentation based on user feedback and new feature rollouts.
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