Civic design takes the principles of user-centered design and applies them to improve public services and spaces. It's about putting citizens at the heart of the process, ensuring their needs and aspirations shape the solutions.
Here's a glimpse into how civic design tools and tactics might be used:
Co-creation Workshops: Citizens and stakeholders come together to identify problems, brainstorm solutions, and co-design improvements. Think sticky notes, whiteboard brainstorming, and interactive prototyping sessions. Connect with us for co-creation workshops! User Research: Understanding citizen needs is key. Surveys, interviews, and user observation techniques are used to gather insights on challenges and aspirations. User Consent: To maintain an ethical research engagement, you must draft and take consent form all research participant. Process Mapping Tool: Of the many tools in arsenal, process maps are one of the most frequently used, and asked about, by our partners across MCG. We have learned quite a bit along the way and would like to share our methods and insights so that your team has the tools to map your processes.
Tools & Tactics
