Civic design takes the principles of user-centered design and applies them to improve public services and spaces. It's about putting citizens at the heart of the process, ensuring their needs and aspirations shape the solutions.
Here's a glimpse into how civic design tools and tactics might be used:
Co-creation Workshops: Citizens and stakeholders come together to identify problems, brainstorm solutions, and co-design improvements. Think sticky notes, whiteboard brainstorming, and interactive prototyping sessions. Connect with us for co-creation workshops!
User Research: Understanding citizen needs is key. Surveys, interviews, and user observation techniques are used to gather insights on challenges and aspirations.
arsenal, process maps are one of the most frequently used, and asked about, by our partners across MCG. We have learned quite a bit along the way and would like to share our methods and insights so that your team has the tools to map your processes.
Tools & Tactics
