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The purple "built on Bubble" banner at the bottom will disappear when we launch and transfer the app to you, and you put it on a paid plan.During the testing phase, the app is secured with a password, which we'll remove at launch. This is different from the individual user accounts used to access the app. The credentials for this are given under the heading “Browser Popup” in the blue box above.In the app, you can only be logged in as one user at any time. To test with multiple users simultaneously, try using different web browsers like Chrome, Safari, Firefox, or Edge for each user.
Press on the Purple Chat Icon on the bottom right side of the screen just beside “Built on Bubble”. Select “Report an Issue”Write description, highlight section/ record screen. Press “Submit”Shift it to the DOING section (for bugs we plan to fix).Place it in the HOLD section (for feature suggestions that are beyond the current scope, which we may consider quoting for later).Contact you for more details (in cases where the issue is not clear or reproducible).
Open the campaign detail pageHighlight the call with the issue using GleapWrite the issue in as much detail as possible (it’ll make it easier for us to convert into actionable)
Make sure to logout of any other user first (or use a different browser)Sign up with the credentials given beforeOnce signed in, create a campaign using our sample csv file (feel free to edit it)Make sure the campaign is created as expected and all the leads are added
Once campaign is set up, expect to receive calls as per the scheduleReceive and respond to calls as you find appropriateCheck the updated data on the campaign details page
TeamAI Engineer, 10 Hours, $250.00No-code Engineer, 10 Hours, $250.00Overages will be charged at $50/hourTeamProduct Associate, 10 Hours, $250.00No-code Engineer, 20 Hours, $275.00AI Engineer, 80 Hours, $1,500.00Overages will be charged at $50/hourCustom Team
Handover Instructions
This is a handover document to walk you through how deployment, testing feedback and support will work.
SsThe app ‘s functionality
As per the scope document, we’ve built an MVP with outbound sales calling (for HRO Today) and related functionality. Below you can find simple guidelines on how the app works, submit your feedback and test out some of the core flows. Enjoy testing it out!
How to access the app
You can access the app at the link below:
Browser Popup
Username: username
Password: password
Login Credentials
Password: password
How to submit feedback
Feedback for the product
To easily report a bug or suggest a feature while testing:
Once submitted, your input will be automatically logged as a new item in our project portal. This allows us to review and address it promptly. Depending on the nature of your request, we will:
Providing as much detail as possible will help us resolve these issues more quickly, paving the way for a smoother launch.
Feedback For Call Flow
To give feedback about a specific call (errors, issues, etc.):
If this screenshot does not make sense. Watch the “submitting feedback” video mentioned above and then refer to this.
Voices Selection
Using Google Dialogue Flow allows us to access the following . On this page, scroll to the following section:
You can switch “voice type” and “voice name” and then press speak to test any voice. The voice we’re currently using is called “en-US-Casual-K”. You can compare it to other voices.
Moreover, GDF has recently made public its “Custom voice” feature, which we can look into at a later stage if our partnership continues.
Specifics to test
Below is some guidance on how to tackle a few specific flows in the app. This list isn’t exhaustive so you should definitely test the app thoroughly!
Sample CSV for Leads Upload
Please use this sample CSV to upload leads into the platform. For the “Number” field, enter it with the country code but without ‘+’ or ‘00’ before it.
Sample Leads Upload CSV.csv
69 B
Flow - 1: Create Campaign
Campaign statuses are below:
Status
Description
Scheduled
Lead is scheduled to be called
No Response
Call has been failed on our end and hasn't been received by the lead
Call Failed
Call has been sent but the user hasn't picked up
Call Sent
Call has been sent from our side
Call Started
Call has been started with the lead
Not Converted
Call has been started but the lead has not been converted
Email Resent
HRO Plan email has been resent
Converted
The lead has been converted - can send in a followup by making another campaign before the 8th of March or you can manually followup
Willing for future events
The lead has not been converted but is open to the idea of joining future events
There are no rows in this table
Flow - 2: Call Reception & Updated Information
Lead statuses are below:
Status
Description
Scheduled
Lead is scheduled to be called
No Response
Call has been failed on our end and hasn't been received by the lead
Call Failed
Call has been sent but the user hasn't picked up
Call Sent
Call has been sent from our side
Call Started
Call has been started with the lead
Not Converted
Call has been started but the lead has not been converted
Email Resent
HRO Plan email has been resent
Converted
The lead has been converted - can send in a followup by making another campaign before the 8th of March or you can manually followup
Willing for future events
The lead has not been converted but is open to the idea of joining future events
There are no rows in this table
Deployment Support
We aim to ensure a seamless experience during the initial phase of product deployment. Following the handover, we encourage you to provide feedback on any bugs or technical issues ending on the 1st March. In case of a bug causing a blocker that hinders product testing, please report it immediately via email to a designated team member for swift resolution.
For bugs submitted within the initial one-week testing period, an additional week is allocated for our team to thoroughly address and resolve these issues promptly if we’re not able to solve them till 1st March.
The bug reporting tool integrated with the product is part of the deployment support service and will be available for use until the end of the deployment support.
Support
Deadline
Cost
Collect Feedback and Resolve Technical Blockers
March 1, 2024
Free
Incorporate Collected Feedback
March 1, 2024
Free
Gleap Integration
March 1, 2024
Free
There are no rows in this table
Upon the completion of the deployment support, extended support and pricing terms will apply for any further assistance required.
Extended Support and Pricing Terms
Support Tier
Details
Resolution Time
Cost Estimate
Passive Support
Within 48 hours
$500/month Prepaid
Active Support
Within 24 hours
$2,125/month Prepaid
Custom Support
Custom Timelines
Custom Pricing
There are no rows in this table
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