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Very disappointed: 45.45%Somewhat disappointed: 39.39%Not disappointed: 15.15%
Very disappointed: Reservations: 40%Operations: 20%Marketing: 13.3%GM: 13.3%F&B: 13.4%Somewhat disappointed:Reservations: 42%Marketing: 41.3%Operations: 17%Not disappointed:Reservations: 40%Marketing: 40%Operations: 20%
Very disappointed: 36%Somewhat disappointed: 34%Not disappointed: 30%
Very disappointed: Reservations: 55.5%Operations: 33.3%F&B: 11%Marketing: 0%Somewhat disappointed:Reservations: 53.2%Operations: 23.5%F&B: 12%Marketing: 6%Dir. of Rev: 6%Not disappointed:Reservations: 47%Operations: 20%Marketing: 13.2%Dir. of F&B: 6.6%Owner: 6.6%GM: 6.6%
Very disappointed: 40.7%Somewhat disappointed: 36.65%Not disappointed: 22.55%
Restaurants (19)Hospitality (7)Hotels (6)F&B (3)Bars (2)Outlets (2) Spa (2)Clubs (1)Lounge (1)Barber shop (1)Hospital (1)Banks (1)Tourism (1)
Reservation (9) + Manage Booking (6) + Track/Record (3) +Reservation management + table management + organization management (4) + manage bookings + easy bookings (6) Guest (9) + Profile in the sense of record (3) + Details (3) (including guestbook) + manage customer data +manage database (1)Easy to use/ Ease//convenience (4)Integration (2)Online (2) Data (i.e. reporting) (1)
Easily Manage reservations and bookings (notes, reservations, reminders, information, organization)View guest profiles/ details of guests (proper guestbooks records, various options to record guest details)Easy to use, convinence (time gaining)Can view customer feedbackView guest spending, guest visitsSuper organized reservation flowReservation managementControl tables and accessiblity
tracking conversions marketing + more marketing toolsSpeed and loading Better integration, integration with payments and microsMake it easier / friendly ipadsDigital menu dont make constant changes as learning takes some time > one solution Customer communication in advance of release user access rolesMore hotel opetions
Speed and less buffering trainings (videos recording, and written ) manager report downloading for many months Connection issues (offline vs. online) indoor and outdoor section separation using certain categorieschange tables assigning from floorplancustomized confirmations from multiple events Table blocking functionalityMore user friendly
Summary
PMF Survey 1 - Email via Coda
Breakdown Number of respondents: 33/1500 (2.2%)
Persona of the three categories:
PMF Survey 2 - Inapp - Intercom
Breakdown Number of respondents: 50/760 (6.5%)
Persona of the three categories:
SUM of PMF Survey 1+ 2
Breakdown Number of respondents: (8.7%)
Sum of the Persona by Very disappointed, somewhat, and not disappointed)
Reservation teams, operations + F&B, followed by marketing are the highest under very disappointed and someone disappointed. Reservation teams and Marketing are the highest for NOT disappointed.
Table
Persona
Very Disappointed
Somewhat Disappointed
Not Disappointed
Reservation
47.75%
47.6%
40%
Operations+F&B
38.85%
26.2%
20%
C level (GM, Dir. of Rev, Owner)
6.65%
3%
9.9%
Marketing
6.65%
23%
26.6%
There are no rows in this table
Word cloud for Very disappointed + Somewhat Disappointed
What type of people do you think would most benefit from serVme?”
PMF Results Intercom 4
What type of people do you think would most benefit from serVme?”
Word cloud for Very disappointed + Somewhat Disappointed
What is the main benefit you receive from serVme?”
PMF Results Intercom 5
What type of people do you think would most benefit from serVme?”
Word cloud for Very disappointed
What is the main benefit you receive from serVme?”
PMF Results Intercom 6
What is the main benefit you receive from serVme? Answers from Very disappointed
What is the main benefit you receive from SerVme?
being able to manage the booking with ease. Servme aligns with our procedures
easy to use
We can view every detail of guest
well recorded reservations, notes and reminders of guests needs and special requests
Information
Organizing
No benefits
to make our customer feel good utmost
Check up my reservation
convenience
Easy to use, Proper guest book record
Various options to record guest details
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
reservation management, POS integration, Telephone integration, online integrations
To get clear notes of each reservation and to maintain a good data base
I get to see my customers feedback
I can arrange, track and keep the bookings as well as guests informations.
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Time gaining/ Easy booking
Super organized reservation flow
Reservation management
Complete guest profile
Convenience, Control on the tables and easy accessibility of the system
Overall experience
There are no rows in this table
Key takeaway - What is the main benefit you receive from serVme?”
Word cloud for Somewhat Disappointed
How can we improve SerVme for you?
PMF - both survey
How can we improve SerVme for you?
Results of how can we improve servme for Somewhat Disappointed
How can we improve serVme for you?
Persona
More diverse marketing tools
Marketing
it will help us more if we can access all the details like editing the capacity of the venue.
Reservations
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
Marketing
making ipad app more user friendly
Operations
Dont keep making changes frequently, some things we dont need and it takes time for other colleagues to learn
Reservations
Integrated with payments and Micros
Operations
improve the digital menu to make it more a 1 stop shop for f&B needs :)
Marketing
BY MAKING IT EASIER FOR USE
Reservations
Better integration, faster loading speeds (minor optimizations)
Reservations
Marketing tools + Conversions / Tracking
Marketing
Constant innovation
Operations
Need more Hotel options
Operations
There are no rows in this table
Key take aways - more features + improvement
Word cloud for Very Disappointed
How can we improve SerVme for you?
PMF Results
Results of how can we improve servme for Very Disappointed
How can we improve serVme for you?
Persona
make trainings very often
Reservations
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurant Reservation Team leader
The speed
Restaurant manager
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Reservation agent
a couple of features I’ve relayed to the team.
Project Manager
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Marketing Manager
I’d like to see it more user friendly
Marketing Manager
Try to avoid issues which are happening very often unfortunately.
Hostess
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Guest relations agent
Please include customized confirmations for multiple events at the same time
GR Manager
Change tables assigning from floor plan
GM
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Associate Director of Food and Beverage
There are no rows in this table
Key take aways - less feature focus and more usability
Timeline
March 1 -
March 4 - In april we are releasing. Automate marketing list. Reportings.
This is what you asked. This is what we delivered. This is what we are working on.
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