​

​

​

​

being able to manage the booking with ease. Servme aligns with our procedures

​

​

​

the venues management easier

the possibility to group the total of reservations per number of guests, exemple : 4 reservations of 4 guests , 5 reservations of 2 guests ...

Hotels & Restaurants

Public Relations Manager

​

​

​

​

​

​

​

​

​

​

​

​

Honestly. Inflexibility. This service should be more practical

​

​

​

​

​

​

​

easy to use

​

​

​

Managing customer's data, marketing tools

more diverse marketing tools

F&B

Marketing Director

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Dependable support team.

I have all that I need to manage my day to day bookings. So, I am satisfied with the overall system.

Restaurant and Hotels

Event Coordinator

We can view every detail of guest

​

​

​

well recorded reservations, notes and reminders of guests needs and special requests

​

hotels, restaurants, individuals who plan their schedules ahead.

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

its easily accessible

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Information

Same as it is

Reservation

Manager

​

​

​

​

Database

Easy navigation

Restaurants

Marketing Communications Coordinator

EXIT

EXIT

EXIT

EXIT

Xxxxxx

Xxxx

Person on social media

Xxx

Organizing

.

.

.

...

​

​

​

f

s

s

s

No benefits

Maybe

Don’t know

Restaurant

Makes work easier

making ipad app more user friendly

amall

Operations Manager

​

​

​

​

​

​

​

​

Communication record

​

​

​

aa

aaa

aa

aea

monitor bookings

keep enhancing the platform. listen to your customers

busy outlets

Director of Revenue

ok

ok

ok

ok

booking

better tracking on who is doing the booking

guest

Restaurant General Manager

​

​

​

​

to make our customer feel good utmost

make trainings very often

mostly hospitality industry

Hostess

​

​

​

​

Seeing Reservations, marking arrived and left clearly

Dont keep making changes frequently, some things we dont need and it takes time for other colleagues to learn

All

Manager

Check up my reservation

​

Hospitality

​

​

​

​

​

Easy booking

to develop in more advance system to catch up specially with a busy restaurant.

Hospitality

Senior Reservations Agent

It help us track all our guest details and organize our reservation platform.

It will help us more if we can access all the details like editing the capacity of the venue.

Hospitality Industry

Senior Hostess

convenience

nothing

restaurants, spa

restaurant reservations agent

Easy to use, Proper guest book record

Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.

Restaurants

Restaurant Reservation Team leader

Various options to record guest details

The speed

Hospitality

Restaurant manager

Friendly user

Would be amazing if you can merge the profile.

Food and beverages department

Restaurant manager

When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.

Less buffering, should be show the pictures of guest in tablet (not only in laptop),

Hospitality industry - restaurants

Reservation agent

the reservations

is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....

nightclubs

Public Relations Manager

reservation management, POS integration, Telephone integration, online integrations

a couple of features I’ve relayed to the team.

restaurants & Clubs

Project Manager

Visibility with our F&B database on the platform

No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.

F&B outlets

PR and Marketing Manager

Keeps everything organised

Conected with the bank and Mikros

Mostly restaurant and business

Operation manager

To get clear notes of each reservation and to maintain a good data base

To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.

Restaurants pubs clubs lounges

Marketing Manager

I get to see my customers feedback

I’d like to see it more user friendly

Restaurants

Marketing Manager

Managing bookings and customer retention

Nothing to improve so far

restaurants and bars

Marketing Manager

101% service support and continuous training

improve the digital menu to make it more a 1 stop shop for f&B needs :)

entrepreneurs to huge businesses

Marketing Coordinator

It is convenient to use in making reservations, online bookings and adding walk ins.

On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.

This would be beneficial to a person who works in reservations department, also to restaurant business.

Junior Hostess

I can arrange, track and keep the bookings as well as guests informations.

N/A

Restaurants/Bars

Hostess

To be updated every time

BY MAKING IT EASIER FOR USE

Hospitality

Hostess

We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.

Try to avoid issues which are happening very often unfortunately.

Hospitality

Hostess

Ease of use, clear definitions

Better integration, faster loading speeds (minor optimizations)

Small to Medium sized venues.

Guest Relations, Reservations, and Reception Manager

Time gaining/ Easy booking

Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.

Hotels,restaurants,spa,barbershops...

Guest relations agent

Super organized reservation flow

Please include customized confirmations for multiple events at the same time

Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻

GR Manager

Reservation management

Change tables assigning from floor plan

Restaurants

GM

Plate form that save the guest date & shows the benefits & stability of dining sales

The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose

F&B

Digital operations