being able to manage the booking with ease. Servme aligns with our procedures
the venues management easier
the possibility to group the total of reservations per number of guests, exemple : 4 reservations of 4 guests , 5 reservations of 2 guests ...
Hotels & Restaurants
Public Relations Manager
Honestly. Inflexibility. This service should be more practical
Managing customer's data, marketing tools
more diverse marketing tools
F&B
Marketing Director
Dependable support team.
I have all that I need to manage my day to day bookings. So, I am satisfied with the overall system.
Restaurant and Hotels
Event Coordinator
We can view every detail of guest
well recorded reservations, notes and reminders of guests needs and special requests
hotels, restaurants, individuals who plan their schedules ahead.
Information
Same as it is
Reservation
Manager
Database
Easy navigation
Restaurants
Marketing Communications Coordinator
Marketing Communications Coordinator
Xxxxxx
Xxxx
Person on social media
Xxx
No benefits
Maybe
Don’t know
Restaurant
Makes work easier
making ipad app more user friendly
amall
Operations Manager
monitor bookings
keep enhancing the platform. listen to your customers
busy outlets
Director of Revenue
booking
better tracking on who is doing the booking
guest
Restaurant General Manager
Restaurant General Manager
to make our customer feel good utmost
make trainings very often
mostly hospitality industry
Hostess
Seeing Reservations, marking arrived and left clearly
Dont keep making changes frequently, some things we dont need and it takes time for other colleagues to learn
All
Manager
Check up my reservation
Hospitality
Easy booking
to develop in more advance system to catch up specially with a busy restaurant.
Hospitality
Senior Reservations Agent
It help us track all our guest details and organize our reservation platform.
It will help us more if we can access all the details like editing the capacity of the venue.
Hospitality Industry
Senior Hostess
convenience
nothing
restaurants, spa
restaurant reservations agent
Easy to use, Proper guest book record
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurants
Restaurant Reservation Team leader
Various options to record guest details
The speed
Hospitality
Restaurant manager
Friendly user
Would be amazing if you can merge the profile.
Food and beverages department
Restaurant manager
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Hospitality industry - restaurants
Reservation agent
the reservations
is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....
nightclubs
Public Relations Manager
reservation management, POS integration, Telephone integration, online integrations
a couple of features I’ve relayed to the team.
restaurants & Clubs
Project Manager
Visibility with our F&B database on the platform
No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.
F&B outlets
PR and Marketing Manager
Keeps everything organised
Conected with the bank and Mikros
Mostly restaurant and business
Operation manager
To get clear notes of each reservation and to maintain a good data base
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Restaurants pubs clubs lounges
Marketing Manager
I get to see my customers feedback
I’d like to see it more user friendly
Restaurants
Marketing Manager
Managing bookings and customer retention
Nothing to improve so far
restaurants and bars
Marketing Manager
101% service support and continuous training
improve the digital menu to make it more a 1 stop shop for f&B needs :)
entrepreneurs to huge businesses
Marketing Coordinator
It is convenient to use in making reservations, online bookings and adding walk ins.
On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.
This would be beneficial to a person who works in reservations department, also to restaurant business.
Junior Hostess
I can arrange, track and keep the bookings as well as guests informations.
N/A
Restaurants/Bars
Hostess
To be updated every time
BY MAKING IT EASIER FOR USE
Hospitality
Hostess
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Try to avoid issues which are happening very often unfortunately.
Hospitality
Hostess
Ease of use, clear definitions
Better integration, faster loading speeds (minor optimizations)
Small to Medium sized venues.
Guest Relations, Reservations, and Reception Manager
Time gaining/ Easy booking
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Hotels,restaurants,spa,barbershops...
Guest relations agent
Super organized reservation flow
Please include customized confirmations for multiple events at the same time
Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻
GR Manager
Reservation management
Change tables assigning from floor plan
Restaurants
GM
Plate form that save the guest date & shows the benefits & stability of dining sales
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
F&B
Digital operations
Database management & booking button integration
Improve opt in methods for Marketing purposes. Create a website like Open Table
Restaurant
Digital Marketing Manager
Online/Table Management
Marketing tools + Conversions / Tracking
Restaurants
Cluster Marketing Manager
Complete guest profile
All is perfect
Restaurants
Branch manager
Convenience, Control on the tables and easy accessibility of the system
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Restaurant, Hospitals, Bank etc...
Associate Director of Food and Beverage
Efficiency
Constant innovation
Residence
Assistant Restaurant Manager
Overall experience
None
Hotelier
Assistant F&B Manager
SerVme assist in the management and organization of table reservations.
all good
Tourism/hotel/restaurant business
Administrative Assistant
Manage booking
Need more Hotel options
Restaurants
....