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Servme - Share your honest feedback
PMF 2024 Survey
How would you feel if you could no longer use SerVme?
What is the main benefit you receive when using SerVme?
What type of person/business do you think would benefit most from SerVme?
How can we improve SerVme for you?
Your Job Title
Submit Date
Responses won't be saved because this doc is in play modeSubmit
PMF 2024 Results
How would you feel if you could no longer use SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
Your Job Title
What is the main benefit you receive when using SerVme?
1
Somewhat disappointed
1/23/2024
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
F&B
Digital operations
Plate form that save the guest date & shows the benefits & stability of dining sales
2
Not disappointed
1/23/2024
is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....
nightclubs
Public Relations Manager
the reservations
3
Somewhat disappointed
1/23/2024
Constant innovation
Residence
Assistant Restaurant Manager
Efficiency
4
Somewhat disappointed
1/23/2024
Conected with the bank and Mikros
Mostly restaurant and business
Operation manager
Keeps everything organised
5
Not disappointed
1/23/2024
to develop in more advance system to catch up specially with a busy restaurant.
Hospitality
Senior Reservations Agent
Easy booking
6
Very disappointed
1/23/2024
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Hospitality industry - restaurants
Reservation agent
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
7
Very disappointed
1/23/2024
nothing
restaurants, spa
restaurant reservations agent
convenience
8
Very disappointed
1/23/2024
N/A
Restaurants/Bars
Hostess
I can arrange, track and keep the bookings as well as guests informations.
9
Not disappointed
1/23/2024
On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.
This would be beneficial to a person who works in reservations department, also to restaurant business.
Junior Hostess
It is convenient to use in making reservations, online bookings and adding walk ins.
10
Somewhat disappointed
1/23/2024
BY MAKING IT EASIER FOR USE
Hospitality
Hostess
To be updated every time
11
Very disappointed
1/24/2024
Try to avoid issues which are happening very often unfortunately.
Hospitality
Hostess
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
12
Somewhat disappointed
1/24/2024
No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.
F&B outlets
PR and Marketing Manager
Visibility with our F&B database on the platform
13
Somewhat disappointed
1/24/2024
Need more Hotel options
Restaurants
....
Manage booking
14
Very disappointed
1/24/2024
a couple of features I’ve relayed to the team.
restaurants & Clubs
Project Manager
reservation management, POS integration, Telephone integration, online integrations
15
Somewhat disappointed
1/24/2024
all good
Tourism/hotel/restaurant business
Administrative Assistant
SerVme assist in the management and organization of table reservations.
16
Very disappointed
1/24/2024
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Restaurants pubs clubs lounges
Marketing Manager
To get clear notes of each reservation and to maintain a good data base
17
Very disappointed
1/24/2024
Change tables assigning from floor plan
Restaurants
GM
Reservation management
18
Very disappointed
1/24/2024
Please include customized confirmations for multiple events at the same time
Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻
GR Manager
Super organized reservation flow
19
Very disappointed
1/24/2024
I’d like to see it more user friendly
Restaurants
Marketing Manager
I get to see my customers feedback
20
Very disappointed
1/24/2024
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Hotels,restaurants,spa,barbershops...
Guest relations agent
Time gaining/ Easy booking
21
Somewhat disappointed
1/24/2024
It will help us more if we can access all the details like editing the capacity of the venue.
Hospitality Industry
Senior Hostess
It help us track all our guest details and organize our reservation platform.
22
Not disappointed
1/25/2024
Improve opt in methods for Marketing purposes. Create a website like Open Table
Restaurant
Digital Marketing Manager
Database management & booking button integration
23
Very disappointed
1/25/2024
None
Hotelier
Assistant F&B Manager
Overall experience
24
Very disappointed
1/25/2024
The speed
Hospitality
Restaurant manager
Various options to record guest details
25
Somewhat disappointed
1/25/2024
Nothing to improve so far
restaurants and bars
Marketing Manager
Managing bookings and customer retention
26
Somewhat disappointed
2/25/2024
improve the digital menu to make it more a 1 stop shop for f&B needs :)
entrepreneurs to huge businesses
Marketing Coordinator
101% service support and continuous training
27
Very disappointed
1/25/2024
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurants
Restaurant Reservation Team leader
Easy to use, Proper guest book record
28
Not disappointed
1/26/2024
Would be amazing if you can merge the profile.
Food and beverages department
Restaurant manager
Friendly user
29
Very disappointed
1/26/2024
All is perfect
Restaurants
Branch manager
Complete guest profile
30
Somewhat disappointed
1/26/2024
Marketing tools + Conversions / Tracking
Restaurants
Cluster Marketing Manager
Online/Table Management
31
Very disappointed
1/27/2024
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Restaurant, Hospitals, Bank etc...
Associate Director of Food and Beverage
Convenience, Control on the tables and easy accessibility of the system
32
Somewhat disappointed
2/2/2024
Better integration, faster loading speeds (minor optimizations)
Small to Medium sized venues.
Guest Relations, Reservations, and Reception Manager
Ease of use, clear definitions
33
Not disappointed
4/18/2024
By enabling more tracking options itself within serveme dashboard
Restaurant or any booking business
Rishabh
Good communication and help
34
Very disappointed
5/16/2024
No improvements yet, is perfect the way it is
Restaurants
Restaurants Operations manager
Practical
35
Somewhat disappointed
1/31/2024
i observed that new created bookings they don't have confirmation number.
sales and Dining reservations
Royal Service
Time management oriented.
36
Very disappointed
6/4/2024
Make reservations details accessible thru all outlets
Food and Beverage industry
Reservation Center
Organize reservations
37
Very disappointed
7/3/2024
All good.
F&B and Hospitality
Event Coordinator
Easy access and very supportive and helpful team.
38
Very disappointed
7/4/2024
Improve the sentences of the feedback and possibility of customizing the feedback bullets
Restaurant
GM
Following up on the bookings from a distance, as I am managing from a distance
39
Not disappointed
10/4/2024
Nothing much
Hospitality, Hospital and events.
Waiter
Time management
There are no rows in this table
How would you feel if you could no longer use Servme?
Personas
Persona
PMF 2024 Results
Submit Date
1
Restaurant Owner
[ ]
2
Head of Marketing
Online/Table Management
1/26/2024
3
Marketing Manager
Plate form that save the guest date & shows the benefits & stability of dining sales
the reservations
Visibility with our F&B database on the platform
To get clear notes of each reservation and to maintain a good data base
I get to see my customers feedback
Database management & booking button integration
Managing bookings and customer retention
101% service support and continuous training
1/23/20241/23/20241/24/20241/24/20241/24/20241/25/20241/25/20242/25/2024
4
Head of F&B
Convenience, Control on the tables and easy accessibility of the system
1/27/2024
5
F&B Manager
Overall experience
1/25/2024
6
Head of Reservations
[ ]
7
Reservations Manager
Easy booking
It help us track all our guest details and organize our reservation platform.
Easy to use, Proper guest book record
Ease of use, clear definitions
1/23/20241/24/20241/25/20242/2/2024
8
Head of Operations
[ ]
9
Operations Manager
Efficiency
Keeps everything organised
reservation management, POS integration, Telephone integration, online integrations
Various options to record guest details
Friendly user
Complete guest profile
1/23/20241/23/20241/24/20241/25/20241/26/20241/26/2024
10
Head of IT
[ ]
11
IT Manager
[ ]
12
Reservations Executive
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
convenience
I can arrange, track and keep the bookings as well as guests informations.
It is convenient to use in making reservations, online bookings and adding walk ins.
To be updated every time
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Manage booking
SerVme assist in the management and organization of table reservations.
Time gaining/ Easy booking
1/23/20241/23/20241/23/20241/23/20241/23/20241/24/20241/24/20241/24/20241/24/2024
13
General Manager
Reservation management
Super organized reservation flow
1/24/20241/24/2024
There are no rows in this table
Assigned Personas
How would you feel if you could no longer use SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
What is the main benefit you receive when using SerVme?
Your Job Title
Personas
1
Not disappointed
10/4/2024
Nothing much
Hospitality, Hospital and events.
Time management
Waiter
2
Not disappointed
1/23/2024
to develop in more advance system to catch up specially with a busy restaurant.
Hospitality
Easy booking
Senior Reservations Agent
Reservations Manager
3
Somewhat disappointed
1/24/2024
It will help us more if we can access all the details like editing the capacity of the venue.
Hospitality Industry
It help us track all our guest details and organize our reservation platform.
Senior Hostess
Reservations Manager
4
Somewhat disappointed
1/31/2024
i observed that new created bookings they don't have confirmation number.
sales and Dining reservations
Time management oriented.
Royal Service
5
Not disappointed
4/18/2024
By enabling more tracking options itself within serveme dashboard
Restaurant or any booking business
Good communication and help
Rishabh
6
Very disappointed
5/16/2024
No improvements yet, is perfect the way it is
Restaurants
Practical
Restaurants Operations manager
7
Very disappointed
1/23/2024
nothing
restaurants, spa
convenience
restaurant reservations agent
Reservations Executive
8
Very disappointed
1/25/2024
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurants
Easy to use, Proper guest book record
Restaurant Reservation Team leader
Reservations Manager
9
Very disappointed
1/25/2024
The speed
Hospitality
Various options to record guest details
Restaurant manager
Operations Manager
10
Not disappointed
1/26/2024
Would be amazing if you can merge the profile.
Food and beverages department
Friendly user
Restaurant manager
Operations Manager
11
Very disappointed
6/4/2024
Make reservations details accessible thru all outlets
Food and Beverage industry
Organize reservations
Reservation Center
12
Very disappointed
1/23/2024
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Hospitality industry - restaurants
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
Reservation agent
Reservations Executive
13
Not disappointed
1/23/2024
is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....
nightclubs
the reservations
Public Relations Manager
Marketing Manager
14
Very disappointed
1/24/2024
a couple of features I’ve relayed to the team.
restaurants & Clubs
reservation management, POS integration, Telephone integration, online integrations
Project Manager
Operations Manager
15
Somewhat disappointed
1/24/2024
No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.
F&B outlets
Visibility with our F&B database on the platform
PR and Marketing Manager
Marketing Manager
16
Somewhat disappointed
1/23/2024
Conected with the bank and Mikros
Mostly restaurant and business
Keeps everything organised
Operation manager
Operations Manager
17
Very disappointed
1/24/2024
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Restaurants pubs clubs lounges
To get clear notes of each reservation and to maintain a good data base
Marketing Manager
Marketing Manager
18
Very disappointed
1/24/2024
I’d like to see it more user friendly
Restaurants
I get to see my customers feedback
Marketing Manager
Marketing Manager
19
Somewhat disappointed
1/25/2024
Nothing to improve so far
restaurants and bars
Managing bookings and customer retention
Marketing Manager
Marketing Manager
20
Somewhat disappointed
2/25/2024
improve the digital menu to make it more a 1 stop shop for f&B needs :)
entrepreneurs to huge businesses
101% service support and continuous training
Marketing Coordinator
Marketing Manager
21
Not disappointed
1/23/2024
On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.
This would be beneficial to a person who works in reservations department, also to restaurant business.
It is convenient to use in making reservations, online bookings and adding walk ins.
Junior Hostess
Reservations Executive
22
Very disappointed
1/23/2024
N/A
Restaurants/Bars
I can arrange, track and keep the bookings as well as guests informations.
Hostess
Reservations Executive
23
Somewhat disappointed
1/23/2024
BY MAKING IT EASIER FOR USE
Hospitality
To be updated every time
Hostess
Reservations Executive
24
Very disappointed
1/24/2024
Try to avoid issues which are happening very often unfortunately.
Hospitality
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Hostess
Reservations Executive
25
Somewhat disappointed
2/2/2024
Better integration, faster loading speeds (minor optimizations)
Small to Medium sized venues.
Ease of use, clear definitions
Guest Relations, Reservations, and Reception Manager
Reservations Manager
26
Very disappointed
1/24/2024
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Hotels,restaurants,spa,barbershops...
Time gaining/ Easy booking
Guest relations agent
Reservations Executive
27
Very disappointed
1/24/2024
Please include customized confirmations for multiple events at the same time
Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻
Super organized reservation flow
GR Manager
General Manager
28
Very disappointed
1/24/2024
Change tables assigning from floor plan
Restaurants
Reservation management
GM
General Manager
29
Very disappointed
7/4/2024
Improve the sentences of the feedback and possibility of customizing the feedback bullets
Restaurant
Following up on the bookings from a distance, as I am managing from a distance
GM
30
Very disappointed
7/3/2024
All good.
F&B and Hospitality
Easy access and very supportive and helpful team.
Event Coordinator
31
Somewhat disappointed
1/23/2024
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
F&B
Plate form that save the guest date & shows the benefits & stability of dining sales
Digital operations
Marketing Manager
32
Not disappointed
1/25/2024
Improve opt in methods for Marketing purposes. Create a website like Open Table
Restaurant
Database management & booking button integration
Digital Marketing Manager
Marketing Manager
33
Somewhat disappointed
1/26/2024
Marketing tools + Conversions / Tracking
Restaurants
Online/Table Management
Cluster Marketing Manager
Head of Marketing
34
Very disappointed
1/26/2024
All is perfect
Restaurants
Complete guest profile
Branch manager
Operations Manager
35
Very disappointed
1/27/2024
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Restaurant, Hospitals, Bank etc...
Convenience, Control on the tables and easy accessibility of the system
Associate Director of Food and Beverage
Head of F&B
36
Somewhat disappointed
1/23/2024
Constant innovation
Residence
Efficiency
Assistant Restaurant Manager
Operations Manager
37
Very disappointed
1/25/2024
None
Hotelier
Overall experience
Assistant F&B Manager
F&B Manager
38
Somewhat disappointed
1/24/2024
all good
Tourism/hotel/restaurant business
SerVme assist in the management and organization of table reservations.
Administrative Assistant
Reservations Executive
39
Somewhat disappointed
1/24/2024
Need more Hotel options
Restaurants
Manage booking
....
Reservations Executive
There are no rows in this table
Is Target Persona?
Persona
% Very Disappointed
% of Responses
Open
All responses for this persona
Very disappointed responses
1
Restaurant Owner
↗️
2
Head of Marketing
↗️
3
Marketing Manager
↗️
4
Head of F&B
↗️
5
F&B Manager
↗️
6
Head of Reservations
↗️
7
Reservations Manager
↗️
8
Head of Operations
↗️
9
Operations Manager
↗️
10
Head of IT
↗️
11
IT Manager
↗️
12
Reservations Executive
↗️
13
General Manager
↗️
There are no rows in this table
PMF Results Intercom
How would you feel if you could no longer use SerVme?
What is the main benefit you receive from SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
Your Job Title?
Personas
1
Somewhat disappointed
Reservations Manager
2
Very disappointed
being able to manage the booking with ease. Servme aligns with our procedures
Reservations Manager
3
Not disappointed
the venues management easier
the possibility to group the total of reservations per number of guests, exemple : 4 reservations of 4 guests , 5 reservations of 2 guests ...
Hotels & Restaurants
Public Relations Manager
Public Relations Manager
4
Not disappointed
Operations Manager
5
Somewhat disappointed
Reservations Manager
6
Very disappointed
Reservations Manager
7
Not disappointed
Honestly. Inflexibility. This service should be more practical
Operations Manager
8
Very disappointed
Reservations Manager
9
Very disappointed
easy to use
Reservations Manager
10
Somewhat disappointed
Managing customer's data, marketing tools
more diverse marketing tools
F&B
Marketing Director
Marketing Director
11
Very disappointed
Operations Manager
12
Not disappointed
Reservations Manager
13
Somewhat disappointed
F&B Coordinator
14
Very disappointed
Operations Manager
15
Somewhat disappointed
Reservations Manager
16
Somewhat disappointed
Reservations Manager
17
Somewhat disappointed
Dependable support team.
I have all that I need to manage my day to day bookings. So, I am satisfied with the overall system.
Restaurant and Hotels
Event Coordinator
Reservations Coordinator
18
Very disappointed
We can view every detail of guest
Assistant F&B Manager
19
Very disappointed
well recorded reservations, notes and reminders of guests needs and special requests
hotels, restaurants, individuals who plan their schedules ahead.
Reservations Manager
20
Very disappointed
Reservations Manager
21
Somewhat disappointed
F&B Manager
22
Very disappointed
F&B Manager
23
Not disappointed
Reservations Coordinator
24
Somewhat disappointed
its easily accessible
Reservations Coordinator
25
Somewhat disappointed
Reservations Coordinator
26
Very disappointed
Operations Manager
27
Very disappointed
Operations Manager
28
Very disappointed
Information
Same as it is
Reservation
Manager
Reservations Manager
29
Very disappointed
Reservations Manager
30
Not disappointed
Database
Easy navigation
Restaurants
Marketing Communications Coordinator
Marketing Communications Coordinator
31
Not disappointed
EXIT
EXIT
EXIT
EXIT
Reservations Coordinator
32
Not disappointed
Xxxxxx
Xxxx
Person on social media
Xxx
Director of F&B
33
Very disappointed
Organizing
.
.
.
Operations Manager
34
Not disappointed
...
Reservations Manager
35
Not disappointed
f
s
s
s
Operations Manager
36
Very disappointed
No benefits
Maybe
Don’t know
Restaurant
Operations Manager
37
Somewhat disappointed
Makes work easier
making ipad app more user friendly
amall
Operations Manager
Operations Manager
38
Not disappointed
Reservations Coordinator
39
Not disappointed
Reservations Manager
40
Somewhat disappointed
Communication record
Operations Manager
41
Not disappointed
aa
aaa
aa
aea
Owner
42
Somewhat disappointed
monitor bookings
keep enhancing the platform. listen to your customers
busy outlets
Director of Revenue
Director of Revenue
43
Somewhat disappointed
ok
ok
ok
ok
Operations Manager
44
Not disappointed
booking
better tracking on who is doing the booking
guest
Restaurant General Manager
Restaurant General Manager
45
Not disappointed
Reservations Manager
46
Very disappointed
to make our customer feel good utmost
make trainings very often
mostly hospitality industry
Hostess
Reservations Coordinator
47
Somewhat disappointed
Operations Manager
48
Somewhat disappointed
Seeing Reservations, marking arrived and left clearly
Dont keep making changes frequently, some things we dont need and it takes time for other colleagues to learn
All
Manager
Reservations Manager
49
Very disappointed
Check up my reservation
Hospitality
Reservations Manager
50
Somewhat disappointed
Reservations Manager
There are no rows in this table
50
Count
View 2 of PMF Results Intercom Pie Chart
View 2 of PMF Results Intercom Very Disappointed
Very Disappointed
How would you feel if you could no longer use SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
What is the main benefit you receive when using SerVme?
Your Job Title
Personas
1
Very disappointed
5/16/2024
No improvements yet, is perfect the way it is
Restaurants
Practical
Restaurants Operations manager
2
Very disappointed
1/23/2024
nothing
restaurants, spa
convenience
restaurant reservations agent
Reservations Executive
3
Very disappointed
1/25/2024
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurants
Easy to use, Proper guest book record
Restaurant Reservation Team leader
Reservations Manager
4
Very disappointed
1/25/2024
The speed
Hospitality
Various options to record guest details
Restaurant manager
Operations Manager
5
Very disappointed
6/4/2024
Make reservations details accessible thru all outlets
Food and Beverage industry
Organize reservations
Reservation Center
6
Very disappointed
1/23/2024
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Hospitality industry - restaurants
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
Reservation agent
Reservations Executive
7
Very disappointed
1/24/2024
a couple of features I’ve relayed to the team.
restaurants & Clubs
reservation management, POS integration, Telephone integration, online integrations
Project Manager
Operations Manager
8
Very disappointed
1/24/2024
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Restaurants pubs clubs lounges
To get clear notes of each reservation and to maintain a good data base
Marketing Manager
Marketing Manager
9
Very disappointed
1/24/2024
I’d like to see it more user friendly
Restaurants
I get to see my customers feedback
Marketing Manager
Marketing Manager
10
Very disappointed
1/23/2024
N/A
Restaurants/Bars
I can arrange, track and keep the bookings as well as guests informations.
Hostess
Reservations Executive
11
Very disappointed
1/24/2024
Try to avoid issues which are happening very often unfortunately.
Hospitality
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Hostess
Reservations Executive
12
Very disappointed
1/24/2024
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Hotels,restaurants,spa,barbershops...
Time gaining/ Easy booking
Guest relations agent
Reservations Executive
13
Very disappointed
1/24/2024
Please include customized confirmations for multiple events at the same time
Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻
Super organized reservation flow
GR Manager
General Manager
14
Very disappointed
1/24/2024
Change tables assigning from floor plan
Restaurants
Reservation management
GM
General Manager
15
Very disappointed
7/4/2024
Improve the sentences of the feedback and possibility of customizing the feedback bullets
Restaurant
Following up on the bookings from a distance, as I am managing from a distance
GM
16
Very disappointed
7/3/2024
All good.
F&B and Hospitality
Easy access and very supportive and helpful team.
Event Coordinator
17
Very disappointed
1/26/2024
All is perfect
Restaurants
Complete guest profile
Branch manager
Operations Manager
18
Very disappointed
1/27/2024
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Restaurant, Hospitals, Bank etc...
Convenience, Control on the tables and easy accessibility of the system
Associate Director of Food and Beverage
Head of F&B
19
Very disappointed
1/25/2024
None
Hotelier
Overall experience
Assistant F&B Manager
F&B Manager
No results from filter
Very Disappointed Personas
Somewhat disappointed
How would you feel if you could no longer use SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
What is the main benefit you receive when using SerVme?
Your Job Title
Personas
1
Somewhat disappointed
1/24/2024
It will help us more if we can access all the details like editing the capacity of the venue.
Hospitality Industry
It help us track all our guest details and organize our reservation platform.
Senior Hostess
Reservations Manager
2
Somewhat disappointed
1/31/2024
i observed that new created bookings they don't have confirmation number.
sales and Dining reservations
Time management oriented.
Royal Service
3
Somewhat disappointed
1/24/2024
No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.
F&B outlets
Visibility with our F&B database on the platform
PR and Marketing Manager
Marketing Manager
4
Somewhat disappointed
1/23/2024
Conected with the bank and Mikros
Mostly restaurant and business
Keeps everything organised
Operation manager
Operations Manager
5
Somewhat disappointed
1/25/2024
Nothing to improve so far
restaurants and bars
Managing bookings and customer retention
Marketing Manager
Marketing Manager
6
Somewhat disappointed
2/25/2024
improve the digital menu to make it more a 1 stop shop for f&B needs :)
entrepreneurs to huge businesses
101% service support and continuous training
Marketing Coordinator
Marketing Manager
7
Somewhat disappointed
1/23/2024
BY MAKING IT EASIER FOR USE
Hospitality
To be updated every time
Hostess
Reservations Executive
8
Somewhat disappointed
2/2/2024
Better integration, faster loading speeds (minor optimizations)
Small to Medium sized venues.
Ease of use, clear definitions
Guest Relations, Reservations, and Reception Manager
Reservations Manager
9
Somewhat disappointed
1/23/2024
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
F&B
Plate form that save the guest date & shows the benefits & stability of dining sales
Digital operations
Marketing Manager
10
Somewhat disappointed
1/26/2024
Marketing tools + Conversions / Tracking
Restaurants
Online/Table Management
Cluster Marketing Manager
Head of Marketing
11
Somewhat disappointed
1/23/2024
Constant innovation
Residence
Efficiency
Assistant Restaurant Manager
Operations Manager
12
Somewhat disappointed
1/24/2024
all good
Tourism/hotel/restaurant business
SerVme assist in the management and organization of table reservations.
Administrative Assistant
Reservations Executive
13
Somewhat disappointed
1/24/2024
Need more Hotel options
Restaurants
Manage booking
....
Reservations Executive
No results from filter
Somewhat disappointed Personas
View of PMF 2024 Results Very & Somewhat disappointed
Not disappointed
How would you feel if you could no longer use SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
What is the main benefit you receive when using SerVme?
Your Job Title
Personas
1
Not disappointed
10/4/2024
Nothing much
Hospitality, Hospital and events.
Time management
Waiter
2
Not disappointed
1/23/2024
to develop in more advance system to catch up specially with a busy restaurant.
Hospitality
Easy booking
Senior Reservations Agent
Reservations Manager
3
Not disappointed
4/18/2024
By enabling more tracking options itself within serveme dashboard
Restaurant or any booking business
Good communication and help
Rishabh
4
Not disappointed
1/26/2024
Would be amazing if you can merge the profile.
Food and beverages department
Friendly user
Restaurant manager
Operations Manager
5
Not disappointed
1/23/2024
is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....
nightclubs
the reservations
Public Relations Manager
Marketing Manager
6
Not disappointed
1/23/2024
On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.
This would be beneficial to a person who works in reservations department, also to restaurant business.
It is convenient to use in making reservations, online bookings and adding walk ins.
Junior Hostess
Reservations Executive
7
Not disappointed
1/25/2024
Improve opt in methods for Marketing purposes. Create a website like Open Table
Restaurant
Database management & booking button integration
Digital Marketing Manager
Marketing Manager
No results from filter
Not disappointed Personas
What is the main benefit you receive from SerVme? (excluded NOT DISAPPOINTED)
How can we improve SerVme for you?
How can we improve SerVme for you ? (Only Not disappointed)
PMF Results Coda + Intercom
PMF Results Intercom 2
How would you feel if you could no longer use SerVme?
What is the main benefit you receive from SerVme?
Submit Date
How can we improve SerVme for you?
What type of person/business do you think would benefit most from SerVme?
Your Job Title?
Personas
1
Somewhat disappointed
Reservations Manager
2
Very disappointed
being able to manage the booking with ease. Servme aligns with our procedures
Reservations Manager
3
Not disappointed
the venues management easier
the possibility to group the total of reservations per number of guests, exemple : 4 reservations of 4 guests , 5 reservations of 2 guests ...
Hotels & Restaurants
Public Relations Manager
Public Relations Manager
4
Not disappointed
Operations Manager
5
Somewhat disappointed
Reservations Manager
6
Very disappointed
Reservations Manager
7
Not disappointed
Honestly. Inflexibility. This service should be more practical
Operations Manager
8
Very disappointed
Reservations Manager
9
Very disappointed
easy to use
Reservations Manager
10
Somewhat disappointed
Managing customer's data, marketing tools
more diverse marketing tools
F&B
Marketing Director
Marketing Director
11
Very disappointed
Operations Manager
12
Not disappointed
Reservations Manager
13
Somewhat disappointed
F&B Coordinator
14
Very disappointed
Operations Manager
15
Somewhat disappointed
Reservations Manager
16
Somewhat disappointed
Reservations Manager
17
Somewhat disappointed
Dependable support team.
I have all that I need to manage my day to day bookings. So, I am satisfied with the overall system.
Restaurant and Hotels
Event Coordinator
Reservations Coordinator
18
Very disappointed
We can view every detail of guest
Assistant F&B Manager
19
Very disappointed
well recorded reservations, notes and reminders of guests needs and special requests
hotels, restaurants, individuals who plan their schedules ahead.
Reservations Manager
20
Very disappointed
Reservations Manager
21
Somewhat disappointed
F&B Manager
22
Very disappointed
F&B Manager
23
Not disappointed
Reservations Coordinator
24
Somewhat disappointed
its easily accessible
Reservations Coordinator
25
Somewhat disappointed
Reservations Coordinator
26
Very disappointed
Operations Manager
27
Very disappointed
Operations Manager
28
Very disappointed
Information
Same as it is
Reservation
Manager
Reservations Manager
29
Very disappointed
Reservations Manager
30
Not disappointed
Database
Easy navigation
Restaurants
Marketing Communications Coordinator
Marketing Communications Coordinator
31
Not disappointed
EXIT
EXIT
EXIT
EXIT
Reservations Coordinator
32
Not disappointed
Xxxxxx
Xxxx
Person on social media
Xxx
Director of F&B
33
Very disappointed
Organizing
.
.
.
Operations Manager
34
Not disappointed
...
Reservations Manager
35
Not disappointed
f
s
s
s
Operations Manager
36
Very disappointed
No benefits
Maybe
Don’t know
Restaurant
Operations Manager
37
Somewhat disappointed
Makes work easier
making ipad app more user friendly
amall
Operations Manager
Operations Manager
38
Not disappointed
Reservations Coordinator
39
Not disappointed
Reservations Manager
40
Somewhat disappointed
Communication record
Operations Manager
41
Not disappointed
aa
aaa
aa
aea
Owner
42
Somewhat disappointed
monitor bookings
keep enhancing the platform. listen to your customers
busy outlets
Director of Revenue
Director of Revenue
43
Somewhat disappointed
ok
ok
ok
ok
Operations Manager
44
Not disappointed
booking
better tracking on who is doing the booking
guest
Restaurant General Manager
Restaurant General Manager
45
Not disappointed
Reservations Manager
46
Very disappointed
to make our customer feel good utmost
make trainings very often
mostly hospitality industry
Hostess
Reservations Coordinator
47
Somewhat disappointed
Operations Manager
48
Somewhat disappointed
Seeing Reservations, marking arrived and left clearly
Dont keep making changes frequently, some things we dont need and it takes time for other colleagues to learn
All
Manager
Reservations Manager
49
Very disappointed
Check up my reservation
Hospitality
Reservations Manager
50
Somewhat disappointed
Reservations Manager
51
Not disappointed
Easy booking
to develop in more advance system to catch up specially with a busy restaurant.
Hospitality
Senior Reservations Agent
Reservations Manager
52
Somewhat disappointed
It help us track all our guest details and organize our reservation platform.
It will help us more if we can access all the details like editing the capacity of the venue.
Hospitality Industry
Senior Hostess
Reservations Manager
53
Very disappointed
convenience
nothing
restaurants, spa
restaurant reservations agent
Reservations Executive
54
Very disappointed
Easy to use, Proper guest book record
Table blocking function should be available, Manager report should have option to pull out report for more than 1 month range.
Restaurants
Restaurant Reservation Team leader
Reservations Manager
55
Very disappointed
Various options to record guest details
The speed
Hospitality
Restaurant manager
Operations Manager
56
Not disappointed
Friendly user
Would be amazing if you can merge the profile.
Food and beverages department
Restaurant manager
Operations Manager
57
Very disappointed
When you have a problem with system, the serveme team is very responsive. Wherein, they solve things right away.
Less buffering, should be show the pictures of guest in tablet (not only in laptop),
Hospitality industry - restaurants
Reservation agent
Reservations Executive
58
Not disappointed
the reservations
is it possibles to add how many reservations of 4 people for exemple , how many tables of 2 pers ....
nightclubs
Public Relations Manager
Marketing Manager
59
Very disappointed
reservation management, POS integration, Telephone integration, online integrations
a couple of features I’ve relayed to the team.
restaurants & Clubs
Project Manager
Operations Manager
60
Somewhat disappointed
Visibility with our F&B database on the platform
No feedback at this stage as we have not explored all the features available to us at the moment. There might be feedback in the future, but so far is all positive.
F&B outlets
PR and Marketing Manager
Marketing Manager
61
Somewhat disappointed
Keeps everything organised
Conected with the bank and Mikros
Mostly restaurant and business
Operation manager
Operations Manager
62
Very disappointed
To get clear notes of each reservation and to maintain a good data base
To show the date of the reservation when made so it would be easier when we assign tables, that way we can be fair with the client who book the earliest.
Restaurants pubs clubs lounges
Marketing Manager
Marketing Manager
63
Very disappointed
I get to see my customers feedback
I’d like to see it more user friendly
Restaurants
Marketing Manager
Marketing Manager
64
Somewhat disappointed
Managing bookings and customer retention
Nothing to improve so far
restaurants and bars
Marketing Manager
Marketing Manager
65
Somewhat disappointed
101% service support and continuous training
improve the digital menu to make it more a 1 stop shop for f&B needs :)
entrepreneurs to huge businesses
Marketing Coordinator
Marketing Manager
66
Not disappointed
It is convenient to use in making reservations, online bookings and adding walk ins.
On the guests’ side, if they make booking, it would be better if they can see the floor plan so they can select their preferred table and they can see if it’s occupied or not, just like how we see it on our end.
This would be beneficial to a person who works in reservations department, also to restaurant business.
Junior Hostess
Reservations Executive
67
Very disappointed
I can arrange, track and keep the bookings as well as guests informations.
N/A
Restaurants/Bars
Hostess
Reservations Executive
68
Somewhat disappointed
To be updated every time
BY MAKING IT EASIER FOR USE
Hospitality
Hostess
Reservations Executive
69
Very disappointed
We can see all details about our guests and how much they are spending in our restaurant, and how often thay are coming.
Try to avoid issues which are happening very often unfortunately.
Hospitality
Hostess
Reservations Executive
70
Somewhat disappointed
Ease of use, clear definitions
Better integration, faster loading speeds (minor optimizations)
Small to Medium sized venues.
Guest Relations, Reservations, and Reception Manager
Reservations Manager
71
Very disappointed
Time gaining/ Easy booking
Separating sections(Indoors and outdoors) using certain categories/Solving connection issues.
Hotels,restaurants,spa,barbershops...
Guest relations agent
Reservations Executive
72
Very disappointed
Super organized reservation flow
Please include customized confirmations for multiple events at the same time
Restaurants and hotels. I want to use this opportunity to share my experience with your team here. I can not explain my gratitude towards customer experience, you have an amazing team and all of them are very efficient. It is absolute pleasure to work with all your team and special thank you I wanted to say to Fady who has been on his toes for every question of mine. Prashil who supported us always since day one. Neptune, always super efficient on daily chats when we need support 🙏🏻 Really you guys are doing amazing job and keep growing 👏🏻👏🏻👏🏻
GR Manager
General Manager
73
Very disappointed
Reservation management
Change tables assigning from floor plan
Restaurants
GM
General Manager
74
Somewhat disappointed
Plate form that save the guest date & shows the benefits & stability of dining sales
The ability to know the total people who waited & their waiting time during rush hour ( walkin ) & giving the access on creating reservation widget link for marketing purpose
F&B
Digital operations
Marketing Manager
75
Not disappointed
Database management & booking button integration
Improve opt in methods for Marketing purposes. Create a website like Open Table
Restaurant
Digital Marketing Manager
Marketing Manager
76
Somewhat disappointed
Online/Table Management
Marketing tools + Conversions / Tracking
Restaurants
Cluster Marketing Manager
Head of Marketing
77
Very disappointed
Complete guest profile
All is perfect
Restaurants
Branch manager
Operations Manager
78
Very disappointed
Convenience, Control on the tables and easy accessibility of the system
To have a training manual both in video and written to be used for refresher when new staff joins. This will avoid your extra time on refresher training.
Restaurant, Hospitals, Bank etc...
Associate Director of Food and Beverage
Head of F&B
79
Somewhat disappointed
Efficiency
Constant innovation
Residence
Assistant Restaurant Manager
Operations Manager
80
Very disappointed
Overall experience
None
Hotelier
Assistant F&B Manager
F&B Manager
81
Somewhat disappointed
SerVme assist in the management and organization of table reservations.
all good
Tourism/hotel/restaurant business
Administrative Assistant
Reservations Executive
82
Somewhat disappointed
Manage booking
Need more Hotel options
Restaurants
....
Reservations Executive
There are no rows in this table
82
Count
PMF Results Intercom 3
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