Marketplace Playbook [WIP]

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New Site Onboarding Checklist

Shopify Onboarding

Create a new Shopify Store

Log into Shopify Admin with techpirates email
Click profile button on top right of screen → Select “All Stores” from drop down ​
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On next page, click “Create Store” ​
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On next page, click “I’m just starting” ​
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On next page, click “An online store” ​
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On next page, click “Products I buy or make myself” ​
Screenshot 2024-05-23 at 10.39.45 AM.png
On next page, click “United States”

Configure store details

Navigate to settings (gear icon on the bottom left of the screen) → Store details
Click on the pencil icon in each section and enter or update all information as relevant
For store number, use (304) 588-8857
For legal business name, use Resonance Companies, Inc.
For address, use 59 Chelsea Piers, Suite 5926, New York, NY 10011
No need to fill in Order ID section
Click “Save” if info is not automatically saved

Configure shipping settings

Navigate to Settings → Shipping and Delivery → General Shipping Rates
There will be default rates set up for Domestic and International. Delete all default rates
For Domestic:
Click “Add rate”
On the pop-up, select “Custom” from the Shipping Rate drop-down menu ​
Screenshot 2024-05-23 at 12.21.46 PM.png
For custom rate name, enter “Standard Shipping”
Select “Use flat rate”
Select “Add conditional pricing”
Select “based on order price”
Enter conditions: price ranges and shipping rate
Here is an example where we have set shipping to be free on orders $75 or greater ​
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Here is an example where we have set shipping to $15 on orders $75 or greater ​
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Click Done
You can set up as many conditional rates as you would like, but the standard number would be two
For International:
For each international market you would like to have custom shipping rates, click “Create Zone” ​
Screenshot 2024-05-23 at 12.25.44 PM.png
On the pop-up, name the zone and search for and select the country you would like to set shipping rates for ​
Screenshot 2024-05-23 at 12.27.04 PM.png
Click “Done”
Click “Add rate”
Select “use flat rate”
For custom rate name, enter “Standard International”
We recommend not selecting “Conditional pricing” and instead using the following flat rates by zone:
Canada: $25 on all shipments
United Kingdom: $25 on all shipments
Rest of World (all other countries): $45 on all shipments
Here is an example for Canada: ​
Screenshot 2024-05-23 at 1.24.20 PM.png
You may see the following message for your international markets. You can address this by setting up “Markets” below ​
Screenshot 2024-05-23 at 1.27.24 PM.png
All other shipping settings should be ok by default

Configure markets

Navigate to Settings → Markets
Click on International
On the next screen, click on the button labeled “Inactive,” select “Active” from the drop-down menu and click Save ​
Screenshot 2024-05-23 at 1.31.19 PM.png

Configure checkout settings

Navigate to Settings → Checkout
For customer contact method:
Select “Phone number or email”
Click Install SMS App and set up Klaviyo (you can leave this for later)
Select “Show a link for customers to track their order with Shop” should be checked ​
Screenshot 2024-05-23 at 11.53.28 AM.png
For customer information:
For full name, select “Require first and last name”
For company name, select “Don’t include”
For address line 2, select “Optional”
For shipping address phone number, select “Don’t include” ​
Screenshot 2024-05-23 at 11.55.46 AM.png
For marketing options, select:
Email
Pre-selected
SMS
Ensure that proper language is used in “legal settings”
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Do not select “show tipping at checkout” ​
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For address collection preferences:
Select “Use this shipping address as the billing address by default”
Select “Use address autocompletion”
Select “Validate shipping address” ​
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For order processing, select:
“Don’t fulfill any of the order’s line items automatically
“Automatically archive the order” ​
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Leave defaults for Order status page, Checkout language and Checkout rules
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Order Processing settings
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Email Marketing settings
Abandon Checkout Settings
Checkout Language
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Payment Settings - Navigate to Settings → Payments
Enable all payment types
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Location Settings - Navigate to Settings → Location
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General Settings - Navigate to Settings → General
Store details
Store address
Standards and formats
Store currency
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Select plan

Navigate to Settings → Plan → Choose plan
On next page, select “Basic” → input credit card info and submit

<> Shopify Integration (Contact Will to set up, the instructions below are outdated)

Create the Shopify App
At the very bottom of the Apps page, click on "Develop apps for your store"
Create a new app (Call it create.ONE)
Emergency developer email:
Click “configure Admin API Scopes” under the Overview tab
Copy the permissions below (doing this will generate and API key and password that you will later put into
Analytics - Read access
Assigned fulfillment orders - Read and write
Customers - Read access
Discounts - Read access
Fulfillment services - Read and write
Inventory - Read and write
Locations - Read access
Orders - Read and write
Product listings - Read access
Products - Read and write
Store content - Read access
Themes - Read and write
Third-party fulfillment orders - Read and write
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Click “Install App”
Log API token here/API Key Password:
API Key/Shopify API Key:
Secret Key/Shared Secret:
To integrate <> Shopify - Connect In brand success layer → brand onboarding → setup
Enter API keys you generated when creating the private app in Shopify as well as the store name. In Shopify, store name is most easily discernible by looking at the URL which is broken down by: (storename).myshopify.com
To add Location ID: Navigate to Settings > Locations > Click location > Copy numbers at end of page link (for example, if the link is <- copy this #)
Add brands Shopify name as it appears in Shopify
create.ONE Settings Configuration
Late ONE email → set up → brand, sell, email
Add Brand email
Input Email Alias Name as brand name
Toggle Receive Customers Orders Delayed Emails
Toggle Send Customers Order Delayed Email
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Create a discount code in Shopify for 20% off for 20 day late email (BRANDONE)
Shopify → Discounts → 20% off orders
Add brands Shopify name as it appears in Shopify (USE a “-” for spaces, i.e. dressed in joy would be dressed-in-joy)
Toggle Fetching Orders button: Go to settings → sell → toggle Fetching Orders
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SLA Setup in Order Confirmation Email Update if brand is selling all resonance product
(THIS APPLIES TO ALL BRANDS THAT HAVE ONLY RESONANCE PRODUCT) Shopify → Settings → Notifications → Order Confirmation → Preview → Command F [Days] and [Weeks] → Find SLA in the email template in HTML and change to 2-3 weeks or current SLA
Configure sizes (Copy and paste THE KIT’s)
Go to the resmagic airtable _sizebrand table ()
Make sure the bodies) of the brand has _sizebrand records for each available size type of the bodies and ENABLED checked off
Note: If brand wants to override the default name of the size use the 'Custom Brand Size Name' field (Ex. They are using Size 2 but they want it to just be 2)
Configure sell method (Copy and paste THE KIT’s)
In resmagic (airtable) - For each brand's body () it must have an ECOM category.
In the channel publish product category, create collections by product type with the default categories, COPY AND PASTE FOR THE KITS:
Fill out this form for each new ecomm: category for the brand: It will automatically create one style to one product settings.
Test order →
BEFORE Test Order:
Make sure “fetching orders” box in setup in Brand Success layer is checked (Go to brand success layer → createONE setup → brand → settings → sell → toggle Fetching Orders)
Alert the brand ahead of launching the style:
MESSAGE: Hi [Brand], I wanted to give you a heads up that I will be doing a Resonance test order on your site to ensure the integration of create.ONE with your e-commerce store is all good to go. I will do this by launching a test style from create.ONE to your shopify store, and creating then using a Resonance specific discount code (only valid for the email ) . I will later cancel this order. Please let me know if you have any questions!
Launch a test style
Select a body, material, color
Wait for trims options to load
Select trim
Select label
If no label is available, escalate to tech
Make 2 discount codes called TRYFULFILLMENTFLOW and TEST for 100% for only techpirates user
Create techpirates as customer
Customers → add customer
Tech Pirates, email: techpirates@resonance.nyc
Address: Pier 59, Chelsea Piers, New York, NY 10011
You also need to add free shipping for that product:
Settings → Shipping and Delivery → Custom Shipping Rates → Create new profile
Add products → manage rates → shipping zone → USA → $0 shipping
Make product active and click view
Order that ONE on brand’s site (using techpirates@resonance.nyc during checkout)
Choose the brand's instance in create.ONE
Navigate to Make > Orders
Look for your new order (this can take up to 20 minutes to materialize in create.ONE from the time of the order)
Confirm order in
Make product unavailable on Shopify
Cancel test order
Delete test style
Remove free shipping rate

Setup the res.Theme

Contact brand:
“We have a form for you to complete to get your brand on the res.THEME, After this form is complete it will take our team about 2 weeks to get your brand on the theme.Then, we will have an onboarding session on the res.THEME so you can self sufficiently keep the theme updated with your content. In the meantime, I wanted to share , where we will plug this content in. Let us know if you have any questions we are happy to work through any of this live”
Send brand to refer to sizing ahead of res.Theme checklist form and then brand completes res.Theme instantiation form
Add res.THEME to brands Shopify
From the Resonance Store (which we use as our default testing store) download the
Download the latest product version of the theme.
Customize → Download
It will be sent to the techpirates@resonance.nyc email
In your email download the export .zip file
In the Shopify admin switch to the new brand's admin.
In the new brand's admin click on upload theme.
Upload the zip file you exported and rename it
Rename the theme to res.Theme - PROD
Publish the PROD theme
Duplicate two times the live theme (res.Theme - PRODUCTION) naming the copies res.Theme - DEVELOPMENT and res.Theme - STAGING . This will be the development playground.
Go to and navigate to the page, select the brand you are working with and go to the Sell tab, then set as enabled the “Res Theme Enabled” field.
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Once you have completed the previous step, three new fields will show up requesting the ids of the theme in In order to get the ID's of each res.Theme, production (res.Theme - PROD), staging (res.Theme - STAGING) and development (res.Theme - DEVELOPMENT).
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To find the themes Ids navigate to Shopify Themes and click on Customize button.
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The theme id is the number between “themes/” and “/editor” in the url, in this case the theme id is 44582076489
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Customize password page for brand
Enable password:
online store > preferences > scroll to password protection > check enable password > enter password
This can be undone at any time
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Theme settings
Password page
Theme settings > Password Page > Heading text - update all fields here
Socials
enable or disabling by deleting the text in theme > settings > social config > Link textfields
Make sure to uncheck remove links & Resonance Messaging under
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Add Collections & Setup the Navigation Mega Menu
In progress depending on Resonance Taxonomy. See current defaults in
Create Collections - Copy the default page in brand’s onboarding notebook, send them the link to collection management
New Arrivals
Shop All
Bestsellers
Brand’s own (usually 5)
Add Collections and Setup the Navigation Mega Menu
Check to make mobile bottom menu the navigation on mobile
Navigation Guidelines:
Mega menu should have three parts:
Screen Shot 2021-09-08 at 1.13.03 PM.png
Mega Menu 1 [Header]:
New Arrivals
Shop All
Shop by Style
Mega Menu 2 [Clothing]:
All
Mega Menu 3 [Collections]
Best Sellers
[Brand Chooses 5 Moments to start]
Document this and the tags in coda Collection Management page
Create Pages
About Us
Upload image and text from Te
Sustainability (New default see: SALO)
FAQs Page
add page, copy paste info from
Untitled_su7I5
, and change nomenclature (i.e. email per brand)
Link Pages to Footer
Add Brands selected Text/URLS preferred in the Footer
CONTACT US (use brands email from second form)
It should look something like this:
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Homepage Creation
Include the following default homepage modules, see
Content-Default-Dimensions-Examples_sur0K#_lu_gg
Module 1: Hero (BOTH Desktop and Mobile versions)
2-3 Heroes rotating automatically at 7 seconds
New Arrivals / New collections (always product related)
Link each hero to a collection
Module 2: Product Carousel
=4-5 x 2 on Desktop and 1 x 4 on Mobile
Product should be new arrivals and a mix of bodies/colors
Module 3: Collection Blocks (Stack on Mobile)
Odd number of Collections/Edits
Module 4 (Stack on Mobile)
Instagram
Show handle and IG Icon
General Guidlines
Hyperlink all images and text to relevant product/collection page
If brand is using Shogun
Embed as much text as possible
Don’t make any 2 modules in a row the same number of columns (i.e. do not use a 4 column/product carousel for module 2 and then 4 columns/edits for module 3
Use varying content types (editorial, PDP, UGC)
Don’t include anything that doesn’t SELL PRODUCT. (I.e. Don’t use homepage real estate to write about why your brand exists, instead use it to push conversion via a collection)
Swap out your heroes 3x a week
Look and Feel - Navigate to Shopify → Online store → Click Customize in the Res.Theme → Theme Settings → Colors, Typography
Set up Site wide colors
Primary site background color (RGB code)
Header color
Text Color (for all text)
Highlight color - These colors will apply whenever a user highlights text on your site.
Text
Highlight
Link color (for when something is hyperlinked)
Link color on hover (for when something is hyperlinked and the mouse is over it)
Footer background color
Loading spinner color - Sometimes an image will take a moment to load. When this happens, the site will show a spinner animation in the center of the image to inform the user that something is happening
Site wide banner
Copy
Default - Free Shipping on Orders Over $50
Text color
Background color
Navigation colors
Header background color
Dropdown hover color
Hover color
Set up fonts if not using default font
Import the fonts that the brand wants to the assets folder - Navigate to Shopify → Online store → Click Customize in the Res.Theme → Assets > create asset,
Font for headings (such as: site title, navigation)
Upload in OTF format in 3 different versions (see note below)
NOTE!!! If you want to use your own font, you HAVE TO upload 3+ files, one is myfont.otf (or myfont2.otf), one is myfont-light.otf, and one is myfont-bold.otf (for 3 styles: normal & bold & light) within Assets folder
Font for Body (everything else)
Upload in OTF format in 3 different versions (see note below)
NOTE!!! If you want to use your own font, you HAVE TO upload 3+ files, one is myfont.otf (or myfont2.otf), one is myfont-light.otf, and one is myfont-bold.otf (for 3 styles: normal & bold & light) within Assets folder
Import Branded Logo
Import Favicon (Small Icon used at top of web browser)
Size: 16px x 16px
Brand Logo
Size: 1024px by 1024px
Social Configuration
Social media icons to show and corresponding links
Facebook
Twitter
Pinterest
Google+
Youtube
Vimeo
Flickr
Instagram
Tumblr
RSS
Product Page:
Size chart toggle in res.theme setup
Background color of recommended products
Background color of recommended products
Product description color
Product title color
Product title font
Product price font
Product price color
Login to MailChimp

If you see the email you just added, Congrats! it worked
Onboard brand to how to swap out content, update collections, ETC (eventually this should be a recorded meeting)
Cart Messaging
Cart → Show “Cart Drawer Message”
Change to “We do not ship to P.O. boxes”
Screen Shot 2021-12-14 at 1.08.28 PM.png
SLA Setup
Add to Cart SLA
Product page → Enable One Messaging
MADE FOR YOU IN 2-3 WEEKS
Screen Shot 2021-09-16 at 2.22.43 PM.png
Order Confirmation Email SLA Update (ONLY IF BRAND HAS ALL PRODUCTS MADE TO ORDER OR ALL RESONANCE PRODUCTS):
Shopify → Settings → Notifications → Order Confirmation → Preview → Command F [Days] and [Weeks] → Find SLA in the email template in HTML and change to 2-3 weeks or current SLA
Document Suggestions to share during sync

Sync with Brand on New Theme

When complete, meet brand to show them their new site
Offer to brand to meet for an hour and customize live
Login to Instagram via Instafeed App (if using res.theme homepage) Shogun (verification means this needs to be live)
Settings - 0% image spacing, 2 rows, 4 columns
Onboard Brand to:
Swap out homepage hero
Swap out product carousel
Swap out collection block
Collection page description and image
Update navigation
Collection management
Review suggestions
Send brand follow up email
Link to default content and dimensions
Link to product page defaults

Set Up Google Analytics

1. ACCOUNT SETUP
Ask brand to setup GA
Hi (NAME),We would love to set up Google Analytics for your brand. Google Analytics gives you the free tools you need to analyze website traffic data for your business, so you can make smarter decisions based on user behavior. The first step here is to give us access by following the steps below:
1. In Google Analytics Click the Admin (settings gear icon) in the bottom left corner
2. Click Account User Management in the ACCOUNT column
3. Click on the plus icon in the top right corner and click add users
4. Add the email address and select ALL of the following permissions: Edit, Collaborate, Read & Analyze, Manage Users
5. For more info on Google Analytics user permissions click

We will follow up with a guide for Google Analytics when we complete the installation .
Add this checklist under brand’s page in Brand Success notebook
Screen Shot 2021-08-18 at 2.02.51 PM.png
In Resonance Google Analytics, Go to ADMIN view
Click “Create Account”
Type in Brand’s name in “Account Name” textbox
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In Account Data Sharing Settings, checkmark “Technical Support” box
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Click “Next”
2. PROPERTY SETUP
Set up Property Details
In “Property Name” textbox, enter name of property you want to analyze (if unsure, enter Brand Name)
In “Reporting Time Zone” section, select (GMT-4:00) New York Time
Click “Show Advanced Options”
Toggle “Create Universal Analytics Property”
Click “Create both a GA-4 & Universal Analytics Property”
Check “Enable enhanced measurement for GA-4 property”
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3. ABOUT YOUR BUSINESS SETUP
Set up Business Information
In “Industry Category”, select shopping
In “Business Size”, select business size
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Click “Create”
Accept Google’s Terms & Conditions
4. CREATE A DATA STREAM
After accepting the terms & agreement, the Data Stream setup will appear
Select the “Web” button
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Input Website URL & Website Name
Toggle “Enhanced Measurement” button
Click “Create Stream”
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5. PASTE GA-4 TAG CODE
Tagging Instructions set-up will appear after creating a data stream
Select “Add new on-page tag”
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Copy the global site tag
Go to Shopify → Online Store → Theme → Customize → Edit code
Paste into the <head> section of the theme.liquid page in Shopify theme:
Go to theme.liquid page in Layout folder
Command F [Head]
Paste Global Site tag below the line that says <Head> (usually line 7)
Click “Save”
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6. ADD UNIVERSAL TRACKING ID TO SHOPIFY
Exit out of Web Stream Details
Find Universal Google Analytics Code
Click “Admin” in bottom-left corner of page
Under “Property”, select the Universal Analytics Property (” Property Name UA - ###”)
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Click on “Tracking Info”“Tracking Code”
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Copy the number under “Tracking ID”
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Go to Shopify → Online Store → Preferences
Scroll down to “Google Analytics Account” & paste Tracking Code into textbox
Click “Save”
Checkmark “Use Enhanced Ecommerce”
Click “Save” (again)
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7. ENABLE E-COMMERCE TRACKING IN GA
Go to Admin dashboard in Google Analytics by clicking “Admin” in lower left-hand corner
Click “Ecommerce Settings”
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Toggle “Enable Ecommerce”
Toggle “Enable Enhanced Ecommerce Reporting”
Click “Save”
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8. CHECK SHOPIFY & GOOGLE ANALYTICS
Click Home to see GA Dashboard
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Check if GA dashboard is working properly
Navigate to Brand’s webpage
Go to GA dashboard at same time which should say “1” under Active Users
9. CREATE GOALS
HOW TO MAKE SURE GOALS ARE WORKING
Click “Admin” in bottom-left corner
Click “Goals” under VIEW column
Click “+NEW GOAL”
Goal Setup
Select Goal Category (template w/ pre-filled configuration, custom, or smart goal)
Click “Continue”
Goal Description
Enter name of Goal in “Name” textbox
Select Goal # & set in “Goal Slot ID” textbox
Select Goal Type
Destination - tracks when customer reaches specific webpage
Duration - tracks how long customer stays on specific webpage
Pages/Screens per session - tracks number of pages viewed by customer
Event - tracks site interactions (how many times a video is played, button is clicked, etc.)
Click “Continue”
Goal Details
IF DESTINATION GOAL:
Enter destination URL
Toggle “Value” if adding monetary value is applicable
click “Save”
IF DURATION GOAL:
Enter duration time to measure goal from
Click “Save”
IF PAGES/SCREENS PER SESSION GOAL:
Enter number of pages to measure goal from
Click “Save”
IF EVENT GOAL:
Enter Event Category, if applicable (name used to group objects that you want to analyze) (i.e. “Videos”)
Enter Event Action, if applicable (name the type of event or interaction you want to measure) (i.e. “Play”)
Enter Event Label, if applicable (more specific name for event) (i.e. title of video)
Enter Event Value, if applicable (assign a numerical value to a page object that is added together every time event occurs) (i.e. monetary value)
Click “Save”
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I'd also recommend tracking the Thank You page URL as this will capture those that completed the checkout process as well. the URL to track this is /checkout/thank_you.

1. User Engagement Goal
Set up custom goal for users who viewed more than 3 pages in a single session
Goal Setup: Custom
Goal Type: Pages/Screens per session


2. Add to Cart Goal
Set up goal for when a user saves a product to the add to cart page
Goal Setup: Template → Engagement/Add to cart
Goal Type: Event → Category: Add to Cart
Screen Shot 2021-11-29 at 12.06.04 PM.png
3. Customer Checkout Goal
Set up goal to track when customer enters checkout
Goal Setup: Custom
Goal Type: Destination → /checkout/contact_information
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4. Purchase Complete Goal
Set up goal to track when customer completes purchase
Goal Setup: Custom
Goal Type: Destination → /checkout/thank_you
Screen Shot 2021-09-15 at 2.50.59 PM.png
5. Newsletter Sign-up Goal (From Discoman GA account)
Set up goal to track when customer signs up for newsletter
Goal Setup: Template → Engagement/Newsletter sign up
Goal Type: Event
Screen Shot 2021-09-15 at 2.50.35 PM.png
6. Product Page Goal (From Discoman GA account)
Set up goal to track when customer viewed product page
Goal Setup: Template → Inquiry/View More
Goal Type: Event
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Enter Event Category, if applicable (name used to group objects that you want to analyze) (i.e. “Videos”)
Enter Event Action, if applicable (name the type of event or interaction you want to measure) (i.e. “Play”)
Enter Event Label, if applicable (more specific name for event) (i.e. title of video)
Enter Event Value, if applicable (assign a numerical value to a page object that is added together every time event occurs) (i.e. monetary value)
Click “Save”

Required Goals Checklist 2
Goals
Setup
Destination URL
Done
1
User Engagement Goal
Custom → Pages/Screen → Greater than 3
2
Add to Cart Goal
Engagement → Add to Cart → Event → Category: Add to Cart Action: Click
3
Customer Checkout Goal
Custom → Destination
/checkout/contact_information
4
Purchase Complete Goal
Custom → Destination
/checkout/thank_you
5
Newsletter Sign-Up Goal
Engagement → event → Category: Newsletter Action: Sign Up
6
Product Page Goal
Inquiry/View More → Event Category: Product Action: Click
There are no rows in this table
10. SHARE WITH BRAND
Add info page to brand’s onboarding notebook
Screen Shot 2021-08-18 at 2.03.26 PM.png

Onboard Brand to Launch Styles

Reach out to brand with note
Launch styles meeting live 1 week before launch date so brand can launch their styles. Meet with brand and walk brand through launching style. Have brand Launch one style with you if necessary
Confirm existing warehouse integration
Tell brand about craft box shipping kit
Customize to late ONE email
After the sync
Create discount code [BRANDNAMEONE] (i.e. BRUCEGLENONE) in Brand’s Shopify
Send brand sustainability copy and ecomm best practices








Archive

Back
Go to this link to make a store and sign in with techpirates and make the brand name the store name
If you have brands address (from brand’s second Typeform ) add it,
if not, add Resonance’s address:
59 Chelsea Piers Suite 5926
New York, NY 10011
and phone number: (
Below options you will see something long the lines of “your plan/store includes online” then click online store
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(Add to form) Get confirmation from Lawrence or Christian as to who is owning the store. Ask Natalie for card and shop information, Damaris for tax info
Connect domain from Natalie following these steps:
Toggle to Settings > Domain > New domain
Login to godaddy and follow these steps
Wait 1-2 days for the SSL to be approved


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